Goto 

I am having the same experience as Dariusz. Called their support to report that the glass mirror fell off and only hang in its wires. The support told me to email all details and explain what happen. I was told immediately that it was my fault and that I should checked that the mirror was stuck. The mirror was stuck when I adjusted it to my views but jumped off when I came up in normal speed on a road with lot of traffic. How should one know it will jump out if its frame while driving when it looked fine in the beginning 🤔

So now T. Angius and the rest of the goto team is trying to make me pay 400 euros to cover a side mirror where only a new glass and a front plastic cover needs to be replaced - a damage I did not do but simply reported to them as a previous loyal customer.

Avoid this company if you dont want to be scammed.

Date of experience: June 09, 2020

I get flat tyre while driving. In nex day Miss T. Agius called me to say that I have to pay 150E, I was shocked, why pay if is insure, why a lot?? Then she told me: don't pretend to be a fool he doesn't understand !! you have to pay immediately !! Its my worst experience with customer support ever.

I asked for an invoice to have any proof for what I have to pay (invoice attached). I received a document without an invoice number, VAT number, and others required details. They try to avoid pay tax

After 6 month long conversation by emai with miss T. Agius finally I get proper invoice, obliviously of, the debt increased at that time because I has been charged 7e every month due to subscription(cant cancel my account because I had unpaid invoice, but I no want paid invoice because it was fake)

Finally 7 month after incident I pad 180E fine and I closed my account.

Conclusion is: there work rude and impolite people, they broke law sending invoice not in accordance with the TAX office requirements.

Avoid at all cost, keep as far as possible.

Date of experience: September 04, 2019