I received a response to my query within an hour with helpful information and options. I selected the option I wanted and within another couple hours, my query was entirely resolved. I was amazed at... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Customer service is really amazing, responsive, and hard-working. I'm going through an incredible hard time, with losing my mum recently, and the switching of the accounts to myself with Good... See more
My query about my energy meter was swiftly responded to (within a few hours). As a long-time customer of Good Energy, I much appreciated their energy consultant Jemma S's immediate reply (and her fo... See more
Company replied
I'm very happy to be part of Good Energy's community of people who care about the planet. I find myself generating energy through my solar panels and exporting excess to Good Energy who provide me wi... See more
Company replied
Company details
Written by the company
We were founded in 1999 to tackle climate change by building a greener, cleaner future. We power homes and businesses with 100% renewable electricity from a community of over 1,600 UK generators.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
4.8
Excellent
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I received a fully detailed response…
I received a fully detailed response within an hour from MANASHI. Answered everything I raised. Exceelnt service
Date of experience: July 08, 2025
Quick turnaround, accurate figures
I requested a small refund for accumulated credit and received an initial response the same day, with a slightly higher offer based on information on Good Energy's system, and then a refund the next day. This is in sharp contrast to the customer service at the electricity supplier used by a community building for which I volunteer. Thanks, Ryan!
Date of experience: July 08, 2025
.Rachel C. Rachel C was who answered my…
Rachel C was who answered my correspondence.
I was doing change of ownership and response was polite,quick and efficient.
Thankyou
Date of experience: July 08, 2025
Customer service is really amazing
Customer service is really amazing, responsive, and hard-working. I'm going through an incredible hard time, with losing my mum recently, and the switching of the accounts to myself with Good Energy was so pleasant and made the whole experience a lot less painful.
Really appreciate the people I have spoken to so far, and how hard they work to make things easier for you.
I was stopped by an energy provider salesman outside of a shop, and while I thought we were just looking at what they provide. They started switching me over. I'm still struck with grief as it's not been long since my mum died and I was preparing to sort out her funeral, so I wasn't sure what happened until it was too late.
The customer service of Good Energy were amazing at addressing this issue and attempting to stop the switch as well as helping me sort out some account details I hadn't fully addressed.
Highly recommend.
Date of experience: July 08, 2025
I emailed Good Energy at 7.30 in the…
I emailed Good Energy at 7.30 in the morning and had a reply from Gifty within 5 minutes. My query was dealt with within 15 minutes. Gifty was outstanding in dealing with my problem, very quick and very professional.
Date of experience: July 08, 2025
Nessa was my person
Nessa was my person. They were quick to respond and very polite and helpful.
Date of experience: July 07, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Moving to Good Energy and dealing with…
Moving to Good Energy and dealing with the staff (especially Ryan!!) has been nothing but exceptional service. Happy customer!
Date of experience: July 07, 2025
Reply from Good Energy
Hi Ange,
We're happy to hear that your move to Good Energy and your interactions with our team were exceptional. We appreciate you being a customer and sharing your positive experience!
Kind regards,
Donna
Reply from Good Energy
Hi Andrew,
We're happy to hear that you found our service easy and fast. We appreciate your excellent feedback and thank you!
Kind regards,
Donna
Credit balance refund
No unhelpful delays on organising refund of good proportion of credit balance and review of regular payments. Thanks Gifty! Good clear informative app.
Date of experience: July 07, 2025
Reply from Good Energy
Hi Penny,
We're happy to hear that the refund process and payment review were handled efficiently. We appreciate your positive feedback about the app's clarity and information. Thanks for sharing!
Kind regards,
Donna
I would like to thank Donna M for her…
I would like to thank Donna M for her persistence to rectify my solar account issue we know have the result we all want very much appreciated thank you Donna M
Date of experience: July 06, 2025
Reply from Good Energy
Hi,
We're happy to hear that the FIT account issue has been resolved to your satisfaction. We appreciate your recognition of the efforts to achieve the desired outcome. Thank you!
Kind regards,
Good Energy
I got a really quick response to my enquiry
I got a really quick response to my email from Gifty A.
My enquiry was answered clearly and I got my account sorted within a couple of hours. Top customer service from Gifty. Very welcome but very rare these days.
Date of experience: July 05, 2025
Reply from Good Energy
Hi Ian,
We appreciate you taking the time to leave your review. We're happy to hear that your email received a quick response and your enquiry was answered clearly. Thank you for your feedback!
Kind regards,
Donna M
Rapid and full response/solution to my query
I received a response to my query within an hour with helpful information and options. I selected the option I wanted and within another couple hours, my query was entirely resolved. I was amazed at how little time it took and how a full solution was obtained easily and without hassle. Bravo!
Date of experience: July 04, 2025
Reply from Good Energy
Hi,
We're happy to hear that we could resolve your query quickly and efficiently. We appreciate you taking the time to share your positive experience with us!
Kind regards,
Donna
Immediate and helpful on line reply by…
Immediate and helpful on line reply by email from Gifty. Great service
Date of experience: July 05, 2025
Reply from Good Energy
Hello,
We appreciate you taking the time to share your positive experience! We are so glad that you received immediate and helpful support.
Kind regards,
Donna
Very happy
My generation meter broke, was replaced with a new one, Nessa was great, my account was updated within a very short time, Nessa was very informative and the service was quick.
Date of experience: July 05, 2025
Reply from Good Energy
Hello Denise,
We're happy to hear that the meter replacement went smoothly and your account was quickly updated. We appreciate your positive feedback regarding the informative and quick service you received. Thank you!
Kind regards,
Donna
Excellent service
I contacted Good Energy this morning because my account was on hold. As I had done everything that was asked of me, I needed to speak to someone. I managed to get through to a very helpful lady called Leah S. She talked me through to process and by the end of the day the matter was solved. I couldn't have asked for anything more. Thank you
Date of experience: July 04, 2025
Reply from Good Energy
Hi Susan,
We're happy to hear that the issue with your account hold was resolved so efficiently. We appreciate you letting us know about the positive assistance you received. Thank you for your feedback.
Kind regards,
Donna
Excellent care of Service users
Genuinely have usually had good experiences in the years I've had good energy as a provider. Customer service are helpful and answer the phone quickly. Had a recent need for a change to my account and Leah S helped us a lot.
Date of experience: July 04, 2025
Reply from Good Energy
Hi Liam,
We appreciate you sharing your long-term positive experiences. It's great to hear that our customer service team is helpful and responsive. We're glad we could assist with your recent account change.
Kind regards,
Donna
Quick response
My query about my energy meter was swiftly responded to (within a few hours). As a long-time customer of Good Energy, I much appreciated their energy consultant Jemma S's immediate reply (and her follow-up to my thanks next morning). I hope more customers will be minded to use Good Energy.
Date of experience: July 03, 2025
Reply from Good Energy
Hello Felicity,
We're happy to hear that your query was resolved quickly. It's great to know that you appreciated the prompt response and follow-up. We value your long-term custom and thank you for recommending us.
Kind regards,
Donna
Wise and caring
Excellent customer service. Prompt response and request for a credit processed quickly & done wisely
Date of experience: July 04, 2025
Reply from Good Energy
Hello Jayne,
We appreciate you sharing your positive experience with our customer service. We're happy to hear that you received a prompt response and your request was handled quickly.
Kind regards,
Donna
Moving house??
A slightly different move, as I'm not actually in a chain.
The only difficulty was that I could not find the sign up link, as I was already signed in.
There was no move option.
Date of experience: July 03, 2025
Reply from Good Energy
Hello Martin,
We appreciate you bringing this to our attention! We're happy that you took the time to share your experience.
Kind regards,
Donna
Patient and helpful
Patient and helpful. Listened whilst I explained the situation and the problems which I thought I required assistance to resolve.
Date of experience: July 03, 2025
Reply from Good Energy
Hello,
We're happy to hear that you felt listened to and received helpful assistance. Thank you for sharing your experience; we appreciate your positive feedback.
Kind regards,
Donna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.