Cash grab to force people into a subscription model. I had a "lifetime" [sic] license from this company and was informed that lifetime just isn't what it used to be. Don't worry, the deactivation is a... See more
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No dark mode, after reaching out to customer service they said: "With version 13, there were options to customize the color of the menu bar, but these options have been removed for version 14.... See more
I got the refund from gonitro inc! Finally, I got my refund from nitro/ gonitro software inc after two months of continually dialogue with the customer service. The BBB had a decisive role in clo... See more
Company replied
The customer service is absolutely terrible. I paid for the lifetime package to avoid having to go to the subscription based model for obvious reasons - after using it for a few years they deactivated... See more
Company details
- #299 of 315 best companies in Software Company
- #33 of 34 best companies in Cloud Computing Service
- #33 of 34 best companies in Computer Software Store
- #66 of 70 best companies in Software Vendor
About Nitro Software, Inc.
Written by the company
About Nitro
Nitro is an all-in-one PDF & eSign solution designed to make life easy for the on-the-go pro, with a range of simple but sophisticated features, multi-device functionality, and affordable subscription options.
Our PDF & eSign Products
Get everything you need for efficient document management, from basic tools like PDF editing, conversion, fill & sign and security to more advanced features like OCR, batch processing, automation and AI capabilities & chat assistance.
Trust & Security
With Nitro’s emphasis on strict security practices, legal compliance, and fostering customer trust across the board, you can rest easy knowing your essential files and signatures will stay protected while you stay productive.
Learn More About Nitro
Nitro licenses are available for every kind of user, whether you’re working solo or as part of a larger team, with a free 14-day trial to get you started.
Nitro Pro: Your PDF & eSign Solution
Written by the company
- Trusted PDF & eSign Software for All Industries
- Nitro empowers you with PDF and eSign Solutions to help make your everyday document workflows simple, smart, and secure.
Try Nitro PDF Pro Free for 14 Days
14 MBG
Unlock advanced features including batch OCR editing, bulk form creation and much more! No fine print. No credit card required.
Contact info
447 Sutter St, STE 405 #1015, 94108, San Francisco, United States
- https://community.gonitro.com/
- www.gonitro.com
3.0
Average
313 reviews
Replied to 72% of negative reviews
Typically takes over 1 month to reply
Terrible experience
The customer service is absolutely terrible. I paid for the lifetime package to avoid having to go to the subscription based model for obvious reasons - after using it for a few years they deactivated my account and sent me an email stating that they will give me a discount on the subscription based model which I refused. In conversation with them the feedback has been slow and I was constantly passed onto another person to help (which ended in no help at all). They keep closing the ticket as though it is resolved when it clearly has not been.
Date of experience: July 03, 2025
NOT GOOD! Until nitro changes software program as…
Until nitro changes software program as to not flatten edited documents by other software programs.. this is absolutely not a good program especially for businesses like our own!!
Date of experience: June 30, 2025
Sleazy, greedy, lying company
Cash grab to force people into a subscription model. I had a "lifetime" [sic] license from this company and was informed that lifetime just isn't what it used to be. Don't worry, the deactivation is actually for our own good because..."This change was a difficult decision, but became necessary to ensure our latest Nitro PDF and eSign solutions are delivering the best experience and value." Sure. That's the reason. Right.
Date of experience: June 16, 2025
Reply from Nitro Software, Inc.
Thank you for your candid feedback regarding the change to our licensing model. We sincerely apologize for any inconvenience this may have caused, but to uphold our commitment to security, it is necessary to phase out the use of deprecating technology.
We understand this may not change how you feel, but we hope this provides some context for our decision. We value your feedback and will continue to use it to inform our decisions as we move forward.
Verified
This is a GREAT product at a reasonable…
This is a GREAT product at a reasonable price!
Date of experience: May 28, 2025
Reply from Nitro Software, Inc.
Thanks for taking the time to share your feedback. We're so glad you're happy with the product and its price.
A disreputable and untrustworthy company
I bought Nitro Pro and regularly upgraded the program over the years. A few days ago the company did something to disable all installed perpetual licences, forcing customers onto their subscription model. I have never heard of a software company doing anything so completely outrageous. If it is not unlawful behaviour, it is certainly grubby and disreputable. I wouldn’t touch this company with a barge pole and nothing would induce me to spend another cent on any of their products.
On edit: the patronising excuse trotted out by the company below is vacuous. I have an old washing machine that the manufacturer no longer supports. Does Nitro think the manufacturer is entitled to break into my home and steal it to force me to buy a new one? This is the exact equivalent of what Nitro Software has done: deliberately and without my consent crippling software on my computer because they rather like the idea of forcing customers to move to their subscription model. I have never heard of a software company pulling such a thoroughly shameful scam. It is quite unbelievable.
Date of experience: June 24, 2025
Reply from Nitro Software, Inc.
Thank you for your review. We understand your frustration and sincerely apologize for the difficult experience with the change to our licensing model, but to uphold our commitment to security, it is necessary to phase out the use of deprecating technology.
While we understand this may not change how you feel, we hope this provides some context for our decision. We value your feedback and will continue to use it to inform our decisions as we move forward.
Company Revoked Lifetime Licenses! Deactivated!
A Nitro PDF customer for over 15 years. Because I liked it, I bought it for myself and continued to upgrade over the years. The license was a perpetual license. This was stated by their sales rep as well as part of their terms of service. To increase subscription sales, the company decided to revoke ALL lifetime licenses. Not a company you can trust. If you are a small business with 100 employees, this could break you.
Date of experience: May 07, 2025
Reply from Nitro Software, Inc.
Thank you for your candid review, John. We truly appreciate your long-standing support and understand your disappointment and frustration regarding the change to our licensing model.
This decision was made in order to maintain the highest standards of data privacy and protection, reduce potential security risks, and enhance software performance and stability for all our customers.
We value your honest feedback and are committed to doing our best to support our customers through this transition.
DO NOT BUY ANY NITRO PDF products
DO NOT BUY ANY NITRO PDF products. The company is a bunch of crooks.
I am shocked that my software no longer works and it is labeled at a "TRIAL VERSION". This is shocking.
I purchased a one time charge license for Nitro Pro in 2015. Later upgraded to Nitro Pro 12 in 2021. I paid $149 for this software perpetual license.
I tried for a week to reach a solution but you can't reach a single human being and they are playing ping pong with me between them and their German equally shady company CleverBridge.
This should be illegal and they should get a collective lawsuit by all customers like me.
This is a disgusting, dishonest, no-support company who stole money from their clients by deactivating paid product licenses.
I don't know where to go and what to do. I paid a lot for this software and what happened is not fair.
Final verdict: DO NOT BUY ANY NITRO PDF products. They are a bunch of crooks.
Date of experience: June 11, 2025
Good product horrible support
The product itself is actually pretty good. Their support however is atrocious! They have this facetious log a ticket link on their web page, not one of the options allow you to log a ticket. So here I am stuck unable to activate the product I've paid for and no way to contact them.
Date of experience: June 17, 2025
Verified
Verified
The 14 pro is very nice to work with.
the 14 pro is very nice to work with.
Date of experience: May 29, 2025
Nitro actively disabling valid licences
I have held a perpetual licence for Nitro Pro for some years. They have recently deliberately disabled my valid and legally purchased perpetual licence (purchased directly from them). Their justification for this action being that the 'activation system is no longer being supported'. They refuse to offer any viable solution for perpetual licence holders, only offering a discount on a new recurring subscription. This is clearly a blatant attempt to force perpetual licence holders over to subscriptions. Think carefully about if you are happy to spend money with a company that appears quite happy to treat its long-term users in such an underhand way.
Date of experience: June 15, 2025
Verified
Good app but to improve
Good app, for me one of the best pdf software.
Just 2 more things to improve customer experience.
- Rapidity, opening is tooooo long.
- Night mode.
Date of experience: May 21, 2025
Verified
Product doesn't run
Product doesn't run, can't find mfc140u.dll. Can't find a convenient way to get any individual support. No phone numbers on their website
Date of experience: May 15, 2025
Total scam company with no support
Total scam company with no customer support, they take your money and then the first excuse they get to make sure your software doesn't work and they will never help you get it going again, don't waste your money on these thieves.
Date of experience: May 28, 2025
Verified
Verified
Intuitive and flexible
Intuitive and flexible
Very easy to use, lots of options at your fingertips.
Date of experience: May 08, 2025
Verified
it is great experience to use nitro pro…
it is great experience to use nitro pro PDF.
Date of experience: May 08, 2025
Verified
Tiny Toolbars
Much more difficult to read choices on the toolbar, side bar and menu bar vs Nitro 9.
Date of experience: May 02, 2025
Verified
Excellent software
Date of experience: May 02, 2025
This company sure looks like it has become a scam
I signed up for a 14-day trial for Nitro PDF Standard. After signing up, I discovered it is an online trial, which I didn't want. Apparently the paid version is also an online product. I have to assume that, because there is no download for "Standard." Thank gahd I didn't pay anything. I spent an hour on the website looking for a way to immediately cancel the trial. No way to do that. Used the AI chat and the information it gave me doesn't even exist on the website.
This company's website is fubar. Totally convoluted. What a mess. Believe the bad reviews posted here. No wonder Nitro is no longer listed in any of the online "best PDF programs." Home base San Francisco? Give me a break. This product has Asia written all over it. What a deceiving company, lacking any integrity at all.
Date of experience: May 04, 2025
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