Gohagan & Company Reviews 416

TrustScore 4.5 out of 5

4.5

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their impeccable service and attentiveness to every need, contributing significantly to a positive overall experience. People also appreciate the well-organized trips, with attention to detail in planning and execution. The locations and the holidays are generally well-received, with consumers highlighting the variety of sites visited and the ease of travel. Consumers appreciate the quality of service provided during the trip. The accommodations and cruise experience are often described as wonderful, with excellent crew and staff. However, there are mixed opinions regarding the booking process, with some customers reporting issues such as being billed twice or experiencing disorganization in communication.

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Rated 5 out of 5 stars
Verified

The representatives in Edinburgh were very helpful guiding us about what to see and do in our free time. We wanted to taste haggis and they directed us to a pub nearby. They also recommended restau... See more

Company replied

Rated 4 out of 5 stars
Verified

The accommodations and cruise ship were wonderful. Excellent crew and Wait staff on Viva Enjoy. Tours were well organized and gave us plenty of free time. The small passenger list meant no long lin... See more

Company replied

Rated 5 out of 5 stars
Verified

The company managed every aspect of the trip perfectly. From joining the group at the airport, to the wonderful cruise and time in Switzerland, and then on to the airport to return home every experien... See more

Company replied

Rated 4 out of 5 stars
Verified

Good trip. Gohagan leaders did their job. Kempinski was first class, superb. Viva Enjoy was luxury, first class. Top of line river cruise. Could not ask for better food and drink and crew servic... See more

Company replied


Company details

  1. #69 of 78 best companies in Tour Operator

About Gohagan & Company

Written by the company

See the world through the eyes of Gohagan & Company. With more than 40 years of creating educational, immersive tours for the intellectually curious traveler, our signature travel programs span the globe. Across dozens of countries and six continents, we offer all-inclusive itineraries that enhance and illuminate the culture, history and traditions of each destination. Regardless of which journey captures your imagination, you’ll delight in once-in-a-lifetime experiences and meaningful encounters with locals in the places we visit.

Our seasoned experts thoughtfully curate enriching, small-group and solo-friendly programs, including land expeditions, intimate river voyages and exclusively chartered, small-ship luxury cruises that take you to remote ports inaccessible to larger vessels. These unique itineraries are often paired with inspirational, world-renowned guest speakers who will enhance your experience with their knowledge and expertise.

We offer concierge service from the time you book until the end of your voyage. Wherever you travel with Gohagan & Company, an attentive, experienced team of experts is at your service throughout your journey. From an Air Coordinator to help you find flights that work best for your itinerary to dedicated Travel Directors and local guides, our team will create a personalized, high-quality luxury experience just for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

416 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Everything associated with the trip

Everything associated with the trip, selection of the ship, trip advisors, tour guides and sites visited were excellent. Additionally, travel coordinators at home house were very helpful and courteous.

Date of experience: June 20, 2025

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Reply from Gohagan & Company

Thomas, We are delighted to hear it! We're so pleased that you enjoyed everything associated with the trip. Thanks for sharing your feedback — we hope to travel with you again soon! Cheers, Heather

Rated 5 out of 5 stars
Verified

I thought the representatives for…

I thought the representatives for Gohagan were very good at orchestrating the itinerary for the group outings. Donna did an excellent job at assisting with various questions and making sure everyone was satisfied. I felt the staff on the ship Viva Enjoy was excellent. They went above and beyond to serve you!

Date of experience: June 20, 2025

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Reply from Gohagan & Company

Wonderful, we are delighted to hear it! Thank you for taking the time to share your review. We hope to travel with you again soon! Best wishes, Heather

Rated 5 out of 5 stars
Verified

Great guides

Great guides, helpful, on time, few delays, mix of entertainment

Date of experience: June 20, 2025

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Reply from Gohagan & Company

Thank you for sharing this feedback with us. We always strive for excellence and are delighted that we hit the mark. We hope to travel with you again soon! Cheers, Heather

Rated 5 out of 5 stars
Verified

Outstanding daily travel Gohagan team

Outstanding daily travel Gohagan team, of five exceptional professionals, who organized and coordinate our complete hour by hour schedule both on and off the Viva Enjoy boat and concluding with on land Switzerland days guided tours. Reservation arranged by the Michigan State University Alumni Travel program. Thank you sincerely!

Date of experience: June 20, 2025

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Reply from Gohagan & Company

It was our pleasure! We loved traveling with you and appreciate your feedback. Thanks for taking the time to post this review. Hope to see you again soon! Best, Heather

Rated 5 out of 5 stars
Verified

Gohagen is the best travel experience

The company managed every aspect of the trip perfectly. From joining the group at the airport, to the wonderful cruise and time in Switzerland, and then on to the airport to return home every experience was managed so well. We appreciate the effort to detail and trip planning. All of your staff were impeccable and met every need.

Date of experience: June 20, 2025

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Reply from Gohagan & Company

Wonderful! We are so pleased that you had such a positive experience traveling with us. Thank you for taking the time to post such a detailed review. We hope to travel with you again soon! Cheers, Heather

Rated 5 out of 5 stars
Verified

it was a great trip

it was a great trip. I liked the itinerary, I enjoyed meeting and hearing from Linda and our lecturer. We were blessed with good weather. The food was delicious. For me it was the right amount of tour time and free time.

Date of experience: June 11, 2025

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Reply from Gohagan & Company

Wonderful! We are delighted to hear of your five-star experience. We do strive to balance tour time and free time on our programs and are gratified to hear we got it right! We hope to travel with you again soon. Thank you, Heather

Rated 4 out of 5 stars
Verified

Great European Journey

The accommodations and cruise ship were wonderful. Excellent crew and Wait staff on Viva Enjoy. Tours were well organized and gave us plenty of free time. The small passenger list meant no long lines for food or getting a deck chair. Very calm crowd and quiet atmosphere made it easy to mingle and meet new people.

Date of experience: June 20, 2025

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Reply from Gohagan & Company

Wonderful! We are delighted to learn of your positive experiences on the program; thank you for taking the time to post such a detailed review. We hope to travel with you again! Best wishes, Heather

Rated 4 out of 5 stars
Verified

Wonderful time

Wonderful time. We will be looking into other trips with you all.

Date of experience: June 20, 2025

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Reply from Gohagan & Company

We are delighted to hear it! Looking forward to traveling with you again soon. Cheers! Heather

Rated 4 out of 5 stars
Verified

The trip was well organized

The trip was well organized. We got billed twice that was higher than what we were told but both were corrected

Date of experience: June 20, 2025

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Reply from Gohagan & Company

Thank you for sharing your feedback, and for confirming that the billing issue was corrected. We want to make everything right! We hope to travel with you again. Best wishes, Heather

Rated 5 out of 5 stars
Verified

Great boat

Great boat. Everything on time. Very good experience

Date of experience: June 20, 2025

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Reply from Gohagan & Company

Wonderful! We are delighted to hear it. Thanks so much for sharing your feedback! Cheers, Heather

Rated 5 out of 5 stars
Verified

Edinburgh and sail…

The representatives in Edinburgh were very helpful guiding us about what to see and do in our free time. We wanted to taste haggis and they directed us to a pub nearby. They also recommended restaurants near the hotel. Also very concerned about our well being during the hike to the castle.
Everyone on the ship were super helpful and polite during our sail trip. They were helpful with boarding and going ashore. The accommodations and food were fantastic.

Date of experience: June 11, 2025

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Reply from Gohagan & Company

Thank you so much for your feedback, we appreciate your specific comments. We commend you for seeking out haggis, and hope it did not disappoint! Thanks again for sharing your five-star review. We hope to travel with you again soon! Cheers, Heather

Rated 5 out of 5 stars
Verified

The staff was attentive and…

The staff was attentive and professional. Good food and many choices. Well prepared tourist stops.

Date of experience: June 18, 2025

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Reply from Gohagan & Company

Wonderful to hear! Thank you for sharing this feedback with us. We hope to travel with you again soon! Cheers, Heather

Rated 5 out of 5 stars
Verified

Good trip

Good trip, my only complaint was been lweft on the dock in Reykjavic for 4 hours with no guidance. A bus tour of town would have been great.

Date of experience: June 18, 2025

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Reply from Gohagan & Company

Jesse, Thank you so much for your feedback. We're glad you enjoyed the trip...but apologize for your disappointment in Reykjavik. We will pass your suggestion along to the appropriate program planners to improve things going forward. Thank you again, we hope to travel with you again soon! Best, Heather

Rated 4 out of 5 stars
Verified

Good trip

Good trip. Gohagan leaders did their job. Kempinski was first class, superb. Viva Enjoy was luxury, first class. Top of line river cruise. Could not ask for better food and drink and crew service. Excursions were excellent, interesting, relevant.
good programming. Gohagan planned a fine trip and executed well. I missed more Columbia alumni.

Date of experience: June 10, 2025

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Reply from Gohagan & Company

Hi Charles - Great to hear that you enjoyed the ship, food, crew and excursions. Let's get more Columbia alumni to join you on the next adventure! Cheers, Ashley

Rated 5 out of 5 stars
Verified

What made this great was that it did…

What made this great was that it did not meet my expectations, it exceeded my expectations. The guides were so knowledgeable and personable. The food was exquisite. The accomodations were clean and very nice. The tour was thoughtful, educational and most of all, FUN.

Date of experience: June 10, 2025

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Reply from Gohagan & Company

Hi Sheryl! What wonderful feedback! Thank you for taking the time to share your experience. I do hope you join us again one day on another adventure. Cheers, Ashley

Rated 3 out of 5 stars
Verified

Tours were all very similar (walking)…

Tours were all very similar (walking) with no alternative for a less rigorous tour for older people. Also, tours seemed designed to force you to stay in town for long lunch on your own if you wanted to take advantage of the afternoon. More tours like Lucerne where lunch was made a real part of the tour would help. Food was good but more local entrees would help. Wine choices were okay for the price point but were too cheap and limited for a top notch cruise.

Date of experience: June 10, 2025

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Reply from Gohagan & Company

Hi Jacob, Thank you for sharing your feedback. We are pleased to hear that you enjoyed Lucerne. We will pass along all of your suggestions and feedback to the appropriate departments to improve things going forward. Cheers, Ashley

Rated 5 out of 5 stars
Verified

Mat the cruise director was extremely…

Mat the cruise director was extremely helpful! He made several arrangements for us and we were very grateful!

Date of experience: June 11, 2025

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Reply from Gohagan & Company

Thanks for your feedback, Stephen. Mat is indeed wonderful! Cheers, Ashley

Rated 5 out of 5 stars
Verified

Go Hagan did an outstanding job in…

Go Hagan did an outstanding job in keeping us informed about the itinerary we would visit, travel regulations. Dedette was outstanding making our airline & hotel reservations, all of which went smoothly. The ship, World Traveler, was beautifully appointed. Food was delicious.

Date of experience: June 05, 2025

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Reply from Gohagan & Company

Thanks for your feedback, Sarah. The ship is beautiful, indeed! Please join us on a future trip! Cheers, Ashley

Rated 5 out of 5 stars
Verified

A Trip to Remember

The trip was extremely well organized and thought out. The Gohagan personnel - both in the home office and on the trip - were helpful and professional. The local guides were experienced and knowledgeable. The hotel and river ship were first class, with wonderful rooms, common areas, food and service. The bus transportation on excursions also was excellent. There was also adequate free time for us to explore locations on our own - e.g., Mt. Titlis in Engelberg Switzerland, the Neiderwald Monument and surrounding park at Rudesheim, Germany the waterfront at Cologne, Germany. And we got an extra stop at Koblenz Germany, with an evening to explore the town and enjoy the ongoing local beer festival. We also made use of the thoughtful Gohagan travel gifts including the electric current adapter and the umbrella.

Date of experience: June 10, 2025

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Reply from Gohagan & Company

Cheers, Eugene! I'm so pleased you enjoyed the excursions, food, hotel and river ship. Please join us again one day! Thanks, Ashley

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