Goedeker's Reviews 168

I purchased an oven and stove from Goedeker's in 2020. They recommended and I purchased the extended warranty on both appliances, with the company they promoted, Epic Protect.

I required a warranty repair on the oven door in September '23 and Goedeker's warranty company provided ZERO ASSISTANCE.

I called Goedeker's five times between 9/21 and 10/4 and was told Calvin, the manager, would get back to about refunding my initial "extended warranty payment".

As of October 18th, Calvin has NOT returned any of my calls and I have not received a refund.

Goedeker's does NOT utilize reputable warranty companies and does NOT stand behind them in any way.

OVERALL: I WOULD NOT RECOMMENDED THIS COMPANY.

Date of experience: September 21, 2023

Customer service has been responsive and extremely helpful

Date of experience: January 16, 2023

Date of experience: January 16, 2023

Horrible service "" ordered a $1.500 Bosch microwave "" when we received it finally 😢 the contractor came a month later to install it "" when he opened the crate he noticed the Styrofoam was all broke up so when he pulled in out the top was dented and door wasn't shutting: When deliverd I was with the delivery guy and helped him so I know when we unloaded it we did not drop it :( it came that way. Well Goedekers will not do a thing to replace it. Said to contact Bosch "" they won't do anything as well said Goedekers is at fault " so no customer service and the lady we called was rude won't do anything so we're stuck with a none functional microwave sitting in the basement:: people read all the negative reviews:: they show the good ones but when started to read the reviews:: their were alot of negative reviews ": so do your research 😉 wish we would of

Date of experience: October 20, 2022

I had a ton of issues due to supply chain that needed sorting out. When messaging wasn't cutting it, Latoya John gave me a call and helped me out.

She was kind, courteous and helpful well past the point that I could have been...exasperated.

I could not be more happy with her assistance. Great customer sevice.

Date of experience: August 30, 2022

Quality and comfort. These are two variables which I follow when I choose some technics to my house. This time the story is about my wife more, as she fond of cooking and requires simple, but contemporary solution for her hobby.
I mean an oven of course, because she bakes a lot and always delights me with delicious cakes. I found a nice one in this company and ofc I found out all the details via contacting customer support managers. Everything ws quite okay, the oven which I liked was in stock and it ws delivered within a week up to my doors. My wife is so happy these days as she has a good-looking and technologically advanced oven.

Date of experience: May 18, 2022

Low pricing and a variety of delivery alternatives are always available. This company sold a number of appliances, and one of them was just what I needed: a dishwasher. Customer service at Goedeker's is outstanding.

Date of experience: May 02, 2022

This company has sold me a number of products. They maintain reasonable rates and provide outstanding delivery alternatives. We were perplexed by a delayed delivery. The department manager was quite helpful in assisting me with setting up a return.

Date of experience: April 05, 2022

I've purchased a lot of appliances from this firm. They offer consistently low prices and excellent delivery options. Shipping was quite quick. The order arrived earlier than expected.

Date of experience: April 04, 2022

I was given an ETA on my Miele dishwasher as well as being told that the people who came to install would disconnect my current dishwasher. I am SO happy!!!

Date of experience: March 25, 2022

We ordered a frigidaire column refrigerator/ freezer in October 2020...still don't have it. They tell me (since February 17th when I received an email saying my order shipped) that it's allocated to me and ready to ship, but can't seem to get it on any of the trucks that deliver twice a week! I call 2-3 times a week to get an update but just get the run around, "promises" or "I'm so sorry, here, I fixed it" but nothing happens!!

Date of experience: March 16, 2022

Date of experience: March 08, 2022

After 17 months of waiting for an oven/microwave combination, we decided to finally cancel our order which had been paid in full ( according to them, so we could get the maximum discount). When I called to cancel, after several failed attempts to get through, someone from "Appliance Connection" called. She said we had not yet paid for the item. Having read of shady practices by this company, I had my credit card statement in my hand, that said otherwise. The agent insisted that it was only a pending charge I had had enough. I said I'd call my bank with a fraud complaint. She suddenly said, "I'll be right back." Upon returning, she said, "Oh, my mistake - you have paid in full." She claimed I'd be getting a full refund. We'll see.

Date of experience: March 03, 2022

We had some confusion with a delayed delivery. Department manager Nimo was very helpful in helping me set up a return.

Date of experience: March 02, 2022

Customer service was simple and quick to respond.
This company has sold me a number of appliances.
They always have a great price and excellent delivery options.

Date of experience: February 18, 2022

Had exactly the dishwasher I needed available when everywhere else was back ordered and out of stock. Fast shipping. Order was received sooner than expected.

Date of experience: February 12, 2022

Date of experience: February 12, 2022

I would like commend Evan Cook for the very expert and helpful assistance in resolving a delivery issue.
He was extremely knowledgeable about the delivery and exchange process and walked me through the steps to being able to meet our needs .

Date of experience: February 04, 2022

Evan was very helpful and polite while helping me order a new ice maker as the one I originally ordered was discontinued… he made the process very quick and easy

Thank You Evan

Date of experience: February 04, 2022

I was getting no where with my issue of a shipment I had been waiting for for weeks! Finally after getting Evan Cook on the phone everything was solved. He, Evan was very helpful and kind. We need more representatives like him in this world.

Date of experience: February 04, 2022