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Gazelle Reviews 11,650

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TrustScore 4 out of 5

3.8

Cell Phone Store
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Rated 3 out of 5 stars
Verified

The initial product was damaged during delivery and never was delivered. Gazelle never got back to me about this. In fact I had a very difficult time getting through to them. I was on hold for 30+ m... See more

Rated 5 out of 5 stars
Verified

I ordered a fair quality phone, it was amazing. I couldn't even tell it was used until I looked super hard. I've never used this website before so I was super skeptical and was worried that the phone... See more

Company replied

Rated 1 out of 5 stars
Verified

I ordered an iPhone 11 in fair condition. The 55-point inspection indicates that the devices should have 80% battery health or better, but when I received the device it was at 75% battery health and... See more

Rated 5 out of 5 stars
Verified

I bought the Iphone 16pro, it was not my first time on the site. I must have bought 4 phones with Gazelle throughout the years. Every time the service has been great and have never had delivery issues... See more

Company details

  1. #18 of 25 best companies in Cell Phone Store
  2. #19 of 29 best companies in Cell Phone Accessory Store
  3. #5 of 5 best companies in Used Computer Store

About Gazelle

Written by the company

Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.

What makes Gazelle the best of the best?

• No contracts or strings attached

• Certified quality

• Carrier compatible

• 30-day return policy

• No hidden fees and honest pricing

• Fast, simple and safe

• Security for confident selling and buying

As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.

Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.

Please share your experiences to help us become the best we can be, for you!

Contact info

3.8

Great

TrustScore 4 out of 5

12K reviews

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Replied to 99% of negative reviews

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How this company uses Trustpilot
Rated 3 out of 5 stars
Verified

Horrible custoker service reachability

The initial product was damaged during delivery and never was delivered. Gazelle never got back to me about this. In fact I had a very difficult time getting through to them. I was on hold for 30+ minutes 3 different times on the phone. And the online chat assistance says that you are idle even if you have the windows right in front of you.

I eventually had to message the Facebook page to get any assistance

Date of experience: June 26, 2025

Rated 1 out of 5 stars
Verified

False advertising, bad followup options

I ordered an iPhone 11 in fair condition. The 55-point inspection indicates that the devices should have 80% battery health or better, but when I received the device it was at 75% battery health and needed to be serviced.

Calling support, the representative said sending the device back for a refund was the only option, but that would mean not having a phone for as long as it takes to get a refund and re-purchase. It would have been much better to have some kind of partial refund so I could get the device serviced locally.

Date of experience: June 30, 2025

Rated 5 out of 5 stars
Verified

I bought the Iphone 16pro

I bought the Iphone 16pro, it was not my first time on the site. I must have bought 4 phones with Gazelle throughout the years. Every time the service has been great and have never had delivery issues. The phones are truely affordable and they work as described. I will continue to return to Gazelle when I need another phone.

Date of experience: June 25, 2025

Rated 5 out of 5 stars
Verified

iPhone 8 to iPhone 13…

I upgraded my iPhone 8 to an iPhone 13 mini. The ordering process was easy, the phone shipped quickly and the price was very reasonable. My new phone arrived safely packed and in perfect condition. All of the functions seem to be working great.

Date of experience: June 26, 2025

Rated 1 out of 5 stars
Verified

I did not receive my phone

I did not receive my phone. The phone was shipped USPS and the tracking showed it was delivered, it was not! When I call the customer service rep said I had to get a police report for a stolen item and that I might get reimbursed. WTF! No we will call the post office, we will investigate, just I had to call the police and that Gazelle would send me an affidavit and I wouldn't get a replacement. I have purchased items from Gazelle in the past with no issues but in this case I am rethinking me options.

Date of experience: June 30, 2025

Rated 2 out of 5 stars
Verified

Shipping Not The Best

I ordered an iPhone Friday morning with 3-5 days free shipping, the phone did not shipped until Monday, it is now Thursday and I am still waiting for the phone.
Also, I should not need to download an app to track my phone.
I have purchased several phones from Gazelle and this may be the last, for $10 more I could have gotten the same phone in two days from Amazon. Not happy

Date of experience: June 30, 2025

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