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(I added a star since I've been refunded in full.) The flowers were moldy and ruined. Several had broken off in the box. After alerting the company, they did agree to resend, albeit several days late... See more
Company replied
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Invited
I paid an egregious amount of money to expedite get flowers delivered on Mothers Day and they did not arrive until THURSDAY following. Absolutely unacceptable and I will NEVER use this company again.... See more
Company replied
Invited
I got a late notification that my order would not be delivered until 4-5 days after the date I chose. This was very upsetting. I sent birthday flowers to my daughter in law who is going through a divo... See more
Company replied
Invited
Easy to order, and the selection was endless. Note was handwritten which seemed different. I needed no vase and from you flowers accommodated. I found the final price a little bit much. The arrangem... See more
Company replied
Company details
- #15 of 16 best companies in Flower Delivery
- #12 of 13 best companies in Florist
- #12 of 13 best companies in Flower Market
- #9 of 9 best companies in Gift Basket Store
About From You Flowers
Written by the company
At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise on elegance or impact.
We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.
From You Flowers Guarantee
100% satisfaction guarantee
From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.
Contact info
143 Mill Rock Road East, 06475, Old Saybrook, United States
- 1 800 838 8853
- WeCare@FromYouFlowers.com
- www.fromyouflowers.com
From You Flowers Discounts
2.4
Poor
5K reviews
Replied to 36% of negative reviews
Typically replies within 1 week
Invited
You sent the wrong thing again
You sent the wrong thing again
This is the second time I have had a bad experience w your company. :-(
Date of experience: June 23, 2025
Invited
Bouquet of flowers and birthday…
Bouquet of flowers and birthday balloons were prettier than expected. The delivery was on time as promised and handled with care.
Date of experience: June 27, 2025
Invited
The flowers were quite sparse
The flowers were quite sparse. Not at all what I expected for the price that I paid see the picture that I sent in the attachment. I happen to be at the funeral and saw my flowers. I was extremely embarrassed by what was received by my family. Additionally, I also ordered banners. There were no banners present.
Date of experience: June 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Invited
The flowers were fresh and beautiful
The flowers were fresh and beautiful. The arrangement was as pictured. The flowers were delivered on time. :-)
Date of experience: June 11, 2025
Reply from From You Flowers
We're happy to hear that the flowers were fresh and beautiful and that the arrangement and delivery met your expectations. Thank you for your positive feedback!
Invited
Disappointing
I bought an arrangement for a friend who'd lost her mom. I upgraded it. When she sent me a thank you text & photo it was very disappointing. The number of blooms was less than half of what the order had shown. Almost embarrassing. When I reached out to customer service, I was refunded 20%.
Date of experience: May 05, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
The flowers that were delivered weren't good…
The flowers that were delivered were not the flowers that I picked out! There was no card! I did fill out a card! So therefore the person that got them had no idea who they were from! And after I found out I was embarrassed! Quite disappointed!
Date of experience: July 02, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
Mother's day
The flowers arrived on time,were beautiful, and lasted for a long time.
Date of experience: May 11, 2025
Reply from From You Flowers
We're happy to hear that the flowers were delivered promptly, looked beautiful, and had a long life. Thank you for your positive feedback!
Invited
Reply from From You Flowers
We're happy to hear that the flowers arrived on time and that you enjoyed the bouquet. Thank you for your positive feedback!
Invited
Problematic Peonies
The peonies never fully opened. This is a week after delivery.
I got a response from them saying a supervisor has called and left a voice mail but no other information, no such voice mail occurred.
Update, they sent me an email and have given me a refund, so all is well!
Thank you!
Date of experience: June 25, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
4 Star Customer Service
Though my flower order was not like the photo of what was ordered, it was a lovely flower arrangement. Customer service was 4 star in working to remedy the situation.
Date of experience: June 30, 2025
Reply from From You Flowers
Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter
Invited
Flowers not delivered
Flowers not delivered. Customer service took two weeks to correct.
Date of experience: May 09, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
I got a late notification that my order…
I got a late notification that my order would not be delivered until 4-5 days after the date I chose. This was very upsetting. I sent birthday flowers to my daughter in law who is going through a divorce from my son. The situation is awkward and your delayed delivery made the situation worse. Your measly refund was not enough to make up for the emotional damage caused.
Date of experience: June 13, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
wonderful arrangement
It was very easy to look at the arrangements and pick out one we would love for our friend. The red roses were so fresh and beautiful ! The arrangement was so perfect !! We all were very happy with the order. Thank you.
Date of experience: June 01, 2025
Reply from From You Flowers
We're happy to hear that you found it easy to choose an arrangement for your friend. It's wonderful that the roses were fresh and beautiful, and the arrangement was perfect. We appreciate your positive feedback!
Invited
You couldn't deliver on date requested!
You couldn't deliver on date requested!
Will never order again
Date of experience: May 10, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
My request was not delivered at the…
My request was not delivered at the appointed time albeit delivered by close of business.
Having said that, I am grateful for your acknowledgement and taking appropriate action in terms of reimbursing the fee charged.
Thank you.
Date of experience: June 16, 2025
Reply from From You Flowers
We appreciate your feedback and are sorry your request wasn't delivered at the scheduled time. We're grateful for your understanding regarding the reimbursement. Thank you.
Invited
Delivery was not on time
Inspite of paying for expedited delivery before 12pm, the order was delivered much later. Very disappointed.
Date of experience: May 20, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
Reply from From You Flowers
We're glad you enjoyed your experience with us and appreciate your positive feedback regarding our service and choices.
Invited
The flowers were not what I requested,
Date of experience: June 02, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We sent an email as we were unable to leave a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
No Help With Dead Flowers
The flowers never bloomed and died as buds. I sent an email and someone said they would send new flowers and they never did. I sent ANOTHER email and the next person I talked said they had no record of it and couldn't help me. WORST. CUSTOMER. SERVICE. EVER!
Date of experience: May 11, 2025
Reply from From You Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Invited
Flowers in the yellow happy mug were…
Flowers in the yellow happy mug were perfect! Thank you!
Date of experience: May 30, 2025
Reply from From You Flowers
We're happy to hear that the flowers in the yellow mug were perfect! Thank you for your positive feedback; we appreciate it.
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