Fitness Superstore, Inc. Reviews 293

Amazing service, excellent fitness equipments

5 stars service!

Date of experience: June 17, 2025

The purchase quick and easy. Fast delivery. Customer service helped me purchase everything smoothly.

Date of experience: May 05, 2025

Excellent condition and delivery service.

Date of experience: March 13, 2025

We had a great experience
We purchased 3 wall mount rigs and a few accessories and were very impressed and satisfied with the quality of the equipment.

Date of experience: March 13, 2025

I purchased the exact same elliptical that I love in my health club from Fitness Superstore and had an incredibly positive experience. From my first interaction with James when I initially called to get information to subsequent interactions with Randall and Abigail I was blown away by how helpful, polite, knowledgeable and willing to go the extra mile they all were. My delivery went incredibly smoothly and I now have my favorite machine. And this transaction started in California and ended in Florida. A long journey where much could have gone wrong. Nothing did! Highly reliable with a committed and competent workforce company I would recommend to anyone.

Jeremy

Date of experience: May 10, 2025

The Stair Climbers purchased are top quality and surprisingly quiet! The built-in programs and resistance levels help keep things varied. Highly recommend this to anyone looking for a serious cardio workout and lower body strengthening!

Date of experience: May 01, 2025

The people are all super friendly. I have a unique situation as I live in a rural area and maps always direct shippers to anywhere but where I’m located it seems but Carlos made sure he got my address correct and informed the shipper. Really good overall experience.

Date of experience: April 15, 2025

I purchased two power plates and other items From the fitness superstore The service and the communication has been outstanding and I’m very happy and will continue to buy my products from the fitness superstore

Date of experience: January 10, 2025

I have nothing but good things to say about the Fitness Superstore. Our old elliptical died after about 20 years and we were looking to find another commercial machine. I found what we were looking for on their website and the rest is history! It had to be shipped from California to Florida and that process was effortless. They communicated every step of the way and were very helpful when I had questions. I would highly recommend them.

Date of experience: February 12, 2025

⭐⭐⭐⭐⭐ Absolutely Phenomenal Customer Service!

Fitness Super Store has truly set the gold standard for customer service and support! From the moment I reached out, their team went above and beyond to ensure I had the best experience possible. Their dedication, professionalism, and commitment to customer satisfaction are simply unmatched.

Not only did they provide expert advice tailored to my needs, but they also followed up to make sure everything was perfect. The level of care and attention to detail they offer is rare to find. It’s clear they prioritize their customers and genuinely want them to have the best experience.

If you’re looking for a company that values its customers, provides top-quality service, and makes every interaction seamless and enjoyable, look no further than Fitness Super Store. Highly recommended!

Date of experience: February 27, 2025

We recently purchased an 'old' Stairmaster 4000. It arrived fairly quickly and was delivered and set up in the basement. We used it for a few days but then encountered a problem. The Fitness Superstore responded to our e-mail within one day and we had a technician out to the house promptly. He fixed the problem (free to us) and was on his way. The Stairmaster works perfectly. Highly recommend.

Date of experience: January 08, 2025

Purchased a Precor EFX 635 Elliptical for my personal use a few months back and waited to write this review until all was ordered received and running. Always am a bit leery about making a big purchase on-line sight unseen and I am the type of person who does tons of research and asks a million questions. It took me a month to make the final decision to move forward. The key reason for my decision was my salesperson. No matter how many times I called or emailed or how many questions I asked, I felt like I was the only customer they had. My primary contact was incredible. She patiently answered my questions and if she did not know the answer, she would knock over buildings to fine it for me. I went from skittish to 100% sold and knew when I made the purchase, this company truly valued my business and me. This is when the next level of service kicked in. I started to receive emails thanking me for the business, sending me delivery updates all the way until the delivery was completed. You just don’t see that kind of service anymore! The delivery was on time and professionally handled. I had a few setup questions and received the same service as day one. You will never go wrong with your choice to purchase from Fitness Super Store. There were at least five people I worked with through the whole process and I would love to send my thanks to them for making this such a great experience.

Date of experience: September 02, 2024

Great customer service and on time. Constantly following up with me with expected timeframes and made sure I was satisfied with the purchase. Highly recommend

Date of experience: September 14, 2024

Fitness Superstore was professional about my upright bike purchase from the beginning order I placed on the phone through the delivery and set up at my house.

Date of experience: October 20, 2024

Personal and helpful customer service. Product arrived as described in great condition and in a timely manner. Will always use Fitness Superstore.

Date of experience: June 01, 2024

The delivery team did an excellent job of setup and cleanup.

Date of experience: May 03, 2024

Quality of products is best as promised…
Definitely shop again

Date of experience: February 28, 2024

Very pleasant experience with Fitness Superstore. The customer service team was in constant contact with me during the whole transaction process, from original online purchase to the installation and delivery weeks later. Highly recommended.

Date of experience: April 25, 2024

I have zero idea how this place has received 5 stars. We ordered 4 pieces of equipment based on their website video claiming to "re-manufacture". This is false advertising at it's best. Only one of the four pieces was in the expected condition when it arrived. We ordered in March and the company has finally agreed to refund our money on a Stairmaster Gauntlet that we have been unable to use. When the repair technician tool the side panels off, all of the parts were corroded, filthy, and the machine keeps shorting out. The first set of replacement parts didn't fix the problem and the second part sent out was broken. There is no way this machine was even inspected, much less re-manufactured. It has been a giant eye-sore in the gym for 2 months now. Their customer service is friendly and tells you what you want to hear, but you are not getting what they advertise. We paid more because we thought we were getting more. NOT SO!

UPDATE (1/2/2024): While I stand behind my original review, I have upgraded them to 3 stars simply because the owner of the company contacted me personally and followed through until the situation was remedied. They finally replaced the junk machine, offered extended warranties on my remaining pieces, and gave us a nice credit toward another machine. I used the credit and received a machine that was the quality I expected.

Date of experience: July 16, 2023

It is a promote and efficient reply from the Fitness Superstore group when I am missing myself to source a model NOT available in my country! Unforgettable to visiting it's official website. It is Five Star+, and you can feel the careful support when you place an order. Wish to buy fitness equipment from this company in future. Thank you so much.

Date of experience: May 25, 2023