Fit2Run-The Runner's Superstore Reviews 124

Here’s the plot twist no one asked for: they’ll sell you shoes with a smile, but leave out the part where you need to buy a membership just to make a return. Who knew refunds had an entry fee?

I tried to return my brand-new, unworn shoes. Their system was down. They said, “Come back anytime!” So I took more time off work, came back, and was told by Scott (the king of “not my problem”) that since I didn’t have their precious membership, I couldn’t return a single thing.

So basically, Fit2Run wants you to pay for the privilege of returning the stuff you already paid for. That’s not a running store — that’s a get-rich-quick scheme in sneakers.

If you like the thrill of financial hostage situations and a side of membership extortion, be their guest. Otherwise, do what any sane person would do and run — far, far away — from Fit2Run.

Because they’re Fit2Run you in circles until you give up and leave empty-handed. And who wants to pay for that cardio? 👟👟

Date of experience: July 02, 2025

shoe hurt to wear. now i have to pay a shipping cost to return it. Terrible experience. Don't use this company

Date of experience: June 05, 2025

I found a pair of runners at a good price on their website. In order to get the free shipping for a $75 purchase, I added on a T-shirt to the order. My credit card was charged for the full amount. Then, a week later I get notice that the shoes are "not in stock", so they issued a refund. So, I presumed I would get the T-shirt (that I didn't even really want). A few days later, the T-shirt order was cancelled also! Another refund was given. They just take your money for items they don't even have in stock, sit on it for a week, then turn around and cancel the order.

DO NOT ORDER FROM their WEBSITE!!

Date of experience: March 06, 2025

Terrible customer support. Ordered the shoes in store, was told I would have them in 2 days. They never came. contacted support online they told me they would get the order processed that same day. waited 2 more days still not shipped. went back into the store today, they told me they couldn't help and did know anything. So I called support, spoke with someone who really wasn't sure about anything and said if they had not shipped in 2 more days to call back again. Hung up from that call and started looking closer at the order and realized they ordered the wrong pair of shoes. Called back into customer support. They tried to tell me I had to go back into the store, I told them I just came from the store and they told me to call you. They then had to go consult with their manager and determined they could refund my current order and I would have to place a new order and start all over. I said fine, then they only refunded part of my order and didn't refund me the correct amount. Complete an utter incompetence at every level of this company.

Date of experience: February 13, 2025

On Friday I bought 2 pairs of shoes ,new balance at FIT2RUN and on cloud at Fleet Feet. Brought them both back the following Wednesday as they just weren't right. DID NOT WEAR THE SHOES MORE THAN A FEW MINUTES
Returned to fleet feet. She said they were used and would not give a refund. I told her she was not going to do that to me. She relented and issued the refund but she warned me next time they would not take them(will never go back so whatever)
Onto fleet feet . He didn't even look at the shoes, was happy to give the return and said he has never denied a return within 30 days.
WARNING DO NOT SHOP AT FIT2RUN

Date of experience: February 12, 2025

I wish I had read the reviews before placing an order. I was looking for Altra running shoes and they showed them in stock for a great price. I placed an order on Jan 10, and 6 days later it was "unfulfilled." Their customer service team claimed "due to circumstances beyond our control we cannot confirm a ship date, however we are still within our 7 day shipping window." Sure, from Florida to LA it will be on time. My suspicion is they list items not available in inventory and float the purchase until someone complains enough to demand their money back. What a joke.

Date of experience: January 15, 2025

I brought the superblast 2 pink glo and the novablast 5 on January 1. The shoes both arrived on January 10th and still had the tags on them. The deal was amazing and I was worried because of the bad reviews but the shoes came in new condition, and in the correct sizes!

Date of experience: January 01, 2025

Horrible company. They don’t ship the products, they don’t solve anything. I haven’t received my products, and they offer no solutions.

Date of experience: December 23, 2024

It’s almost 2025 and these kids can’t tell you what’s in stock or sizes… must be a complete shit show.

Date of experience: December 08, 2024

This company lists many items as "out of stock" when they don't have them. But, they also do a sneaky thing, which I suspect is deceptively designed to have some of their items picked up as the cheapest around on Google Shopping, namely:
They list an item as in stock at a ridiculously low price, entrap you into going through the buy process, then when you go to shipping, it says "cannot ship to [e.g.] Pennsylvania." I called to ask WTF, and the girl said "it just means they aren't in stock to ship."

Date of experience: November 30, 2024

I accidentally ordered the wrong color of Hokas for a gift. I wasn’t sure how to return them and order the correct ones. I emailed the Fit2run and received back a condescending response about how to return the shoes! I spent $30+ in FedEx cost to return them! They’ve been sitting there for almost a week and I still haven’t received the refund on my credit card! I contacted them again today and I had to jump through hoops to provide Fit2Run my return information to prove that they were in fact returned and sitting there for 5 days now and I still don’t have a refund! They play a lot of back and forth email games with their customers and it’s frustrating and ridiculous that the customer has to do THEIR JOB for them! I will never do business with them again! Still waiting until they decide to refund me back on my credit card! Very poor customer service and return process!

Date of experience: November 20, 2024

I would argue company is selling “seconds” or mislabeled shoes! I have a pair of ASICS from the ASICS store, size 10.5 and they fit great. Ordered an 11 from Fit2Run and they are too tight and small! I wore them for a week to confirm they were mid-sized. After contacting company, no exchange was available and I couldn’t return them without tags, and new condition (unworn.)
I should have known better when their price was 25% less than any competitor!
Save your time and money and shop at Road Runner Sports!

Date of experience: November 20, 2024

Be advised that this company does not offer free returns or a discounted return label - you must pay out of pocket to ship back to them. It cost me $45 for the cheapest ground shipping and a box to return $130 shoes. Will not order from them again solely for that reason.

Date of experience: November 19, 2024

I purchased the wrong size and the company was very supportive in helping me figure out the return process. As it is a smaller company, there were some extra steps that I was happy to take as I would rather return my shoes than have the wrong size. The customer service agent Louie went above and beyond to support me via email exchange back and forth, all in one day.

Date of experience: September 28, 2024

These are NOT THE REAL DEAL! I ordered my usual ASICS gel kayano 29. The last 3 pairs are obviously from the outlet. So upset. My insoles that fit my other full price in another store do not fit and I can feel the gap at the end of my shoe. Sadly it’s too late to return my new pair in the box and I have 3 pairs of useless shoes. Trying to leave a review on line.!? Impossible … probably a reason for that. Do not waste your money. My plantar is on FIRE

Date of experience: May 09, 2024

This company SUCKS. I ordered shoes from them and waited and waited only to then find out from customer service that they weren't in stock. A nice, fully misleading website. So they offer a refund, and in my correspondence, I ask what shoes ARE in stock and immediately (within an hour) order that pair. Here we are a week later, NO shipment. Don't bother going in the store, the staff don't care how long you wait around. They're lazy, clueless and like the website/ecommerce experience, terrible.

Date of experience: September 20, 2024

This company is a joke. Order two pairs of running shoes and only receive one. I called to let them know and haven’t heard back from them. It’s been over three weeks. I will never order from them again

Date of experience: August 01, 2024

I placed an order in June of 2023 (never got the shoes and they said they were out of stock). I ordered the EXACT SAME shoes Aug 2024 surprised they had them back in stock. Again...no shoes arrive. I call and they say the exact same thing they did the year before "There is something wrong with their inventory but those are not in stock". I said, "well that's interesting because after I made the purchase, I went on the website and I was not able to order them (assuming I got the last pairs of them both)...BUT, I am on the website now, and as we speak, and there are BOTH of the pairs of shoes I ordered in 2023 and now again in 2024 and it's allowing me to buy them." The lady said "Let me get with our web devlopers now". Yeah....okay. This place is a joke...and a scam.

Date of experience: September 10, 2024

Do not buy the club membership as they will tell you that you can wear them for 30 days and for any reason you can bring them back for a different pair. When I went to use the warranty part of the membership I bought, the manager said they the Store Manager has the final say and the Store Manager can refuse to exchange shoes that where purchased 3 weeks ago and I have a club membership. Customer service is one of the worst in the business and forget about call and trying to talk to someone, that don’t even list a phone number on their web site.

Date of experience: September 08, 2024

Awful customer service, ordered a pair of Asics Superblast 2 Paris online, received a pair of Asics Novablast 4 Paris and I've been unable to get any reply from their customer service. It has been nearly a week since I've contacted them both per phone call and e-mail. Do not order from them. Going to wait a few more days until I dispute the charge with my credit card.

Date of experience: August 08, 2024