Sunil has been truly customer obsessed, he first tried to understand not only our initial inquiry but to understand what was the best outcome, he did that without being intrusive and explaining and ed... See more
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I’ve now worked with Kristina Rainwater for just over two years. She goes above and beyond to not only meet my requests but to exceed my expectations. Kristina treat me with exceptional custo... See more
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I worked with Myah Jackson to get debit cards for my kids. She was really helpful in answering all my questions, clearly explained the whole process and walked me through each step. She even pre... See more
My experience with First Tech has been great. Frank Lee was my first contact for customer service in June and he was professional, knowledgeable, and courteous. I had to place a second call this month... See more
Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech Federal Credit Union
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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4.8
Excellent
1K reviews
Replied to 77% of negative reviews
Typically replies within 48 hours
Cannot create an account
Cannot create an account! Please fix the web
Date of experience: July 06, 2025
Agent was very helpful and professional
Date of experience: July 03, 2025
The individually tailored service!!!! Phi, made my day!!!
The individually tailored service!!!!
Date of experience: July 03, 2025
Thank you so much for listening to my…
Thank you so much for listening to my concerns. Giving me a detailed message and email with clear instructions and information. It’s so helpful. Great customer service.
Date of experience: July 03, 2025
Very happy with the First Tech customer…First tech has really good customer service I’m not bank anywhere else
Very happy with the First Tech customer service they were very busy today and we’re really efficient with getting customers in and out my customer service representative was Saul Zarts which he was very helpful he explains everything to you if you don’t understand he has a good asset to first Tech
Date of experience: July 03, 2025
Lowie Cheng in Sammamish branch
Lowie Cheng in Sammamish branch,
she is very patients with us, always helping with our all the questions. We appreciate her service.
Date of experience: July 02, 2025
The First Tech customer service was astounding!
The First Tech customer service representative was incredibly helpful and solved multiple issues in an amazingly short, succinct, and professional response. We were amazed and overjoyed with his knowledge, experience, and complete solutions to multiple and connected issues my wife and I raised. What a pro! Thay you so much!
Date of experience: July 03, 2025
Whats the point of ordering checks and…
Whats the point of ordering checks and having them expedited only to not have them expedited and have to wait 2 weeks to get them! Thank you for all the late fees I'll incur.
Date of experience: June 23, 2025
Oakridge always offers me the best of…
Oakridge always offers me the best of service. Friendly smiles and always greet me by my name. Brandon, Jessica, and Chelsi are great!
Date of experience: July 03, 2025
Kudos to First tech and Deivid
Deivid was a great! He’s fantastic, quick and made my experience seamles.
Date of experience: July 03, 2025
Perfect understanding of my issue and…
Perfect understanding of my issue and complete and painless resolution.
Date of experience: July 03, 2025
My experience with First Tech has been…
My experience with First Tech has been great. Frank Lee was my first contact for customer service in June and he was professional, knowledgeable, and courteous. I had to place a second call this month due to problems with internet payment. Frank Lee was again my customer service representative. I knew I would be helped, and he took my payment promptly and securely. I know I can count on receiving the best customer service with First Tech.
Date of experience: July 03, 2025
Myah is great!
Date of experience: July 03, 2025
The customer service was great from one…
The customer service was great from one person to the next, never any drop off. In some instances I’d say they went above and beyond.
Date of experience: June 20, 2025
Debit cards for kids
I worked with Myah Jackson to get debit cards for my kids. She was really helpful in answering all my questions, clearly explained the whole process and walked me through each step. She even pre-filled out paperwork for me and stayed on the phone while we got it all handled.
It's folks like Myah that keep me at First Tech. I can get 'free checking' and things at other banks, but being able to handle these sorts of questions & issues smoothly and quickly really goes a long way in keeping us banking with First Tech.
Myah is outstanding and one of the best personal bankers I've worked with!
Date of experience: July 03, 2025
Shivani Marathe had helped me set up…
Shivani Marathe had helped me set up promotional CD’s several times at First Tech. She has alerted me to other savings opportunities. She is very helpful, knowledgeable and trustworthy. I recommend her highly.
Date of experience: July 03, 2025
Alex made todays experience a big…
Alex made todays experience a big positive.
Date of experience: July 03, 2025
Friendly and resourceful customer
Friendly and resourceful customer service. Got my issues resolved quickly. Highly appreciated.
Date of experience: July 03, 2025
I spoke with Mikey on the phone today…
I spoke with Mikey on the phone today and he was incredibly helpful and a pleasure to speak to! This was a refreshing and memorable experience!
Date of experience: July 02, 2025
Kirkland downtown
Marco, who normally works at the Sammamish location was awesome. Friendly, funny, and very professional. Will be back.
Date of experience: July 02, 2025
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