Firstcry Reviews 78

Very bad experience pathetically headache to buy something for our kids this type of service almost 2 weeks gone but yet not got the product delivery at my place no one is having courtesy to call and ask whether customer got the delivery or not it's social media platform otherwise I should want to use very bad and abuse language for this company they tieup with xpressbees they all are same it's my fault why I bought the product from here third class experience never ever purchase the product from here

Date of experience: July 07, 2025

I placed multiple orders on FirstCry at the same time. While most items were delivered without issue, one order (a kurta set) was never received, despite the system showing it as delivered.

I promptly contacted customer support and followed all provided instructions, yet my refund request was denied without a valid explanation.

A formal complaint was submitted through the National Consumer Helpline (Docket No: 7298899), but unfortunately, there has been no response or resolution to date.

This experience raises serious concerns about the reliability of the order fulfillment process. I expected better accountability and customer service from a reputed platform like FirstCry.

Date of experience: May 30, 2025

Very bad app and fake first cry no response no deliver

Date of experience: June 21, 2025

Worst management, customer care executive, selling such a low quality products, selling in online differents product and offline, I requests customers dnt buy any products from them thet are looting name of FC brand and specially all fc are franchise..
They never concern about customers and service and quality,they want only money ..

Date of experience: June 25, 2025

FirstCry.com is an absolute joke when it comes to delivery promises. They show “Same-Day Delivery” in bold to fool you into placing the order – and then take 3 to 4 days to deliver. And no, this isn't a rare glitch – this happens EVERY SINGLE TIME.

Why offer “Same-Day Delivery” if you have no intention of fulfilling it? This is not just poor service – it's deliberate deception. Parents rely on timely deliveries for their babies – and FirstCry just plays with that trust for profit.

Zero reliability, zero accountability, and fake promises on repeat. FirstCry, either deliver what you promise or stop lying to your customers. You’ve permanently lost my trust.

One star is too generous. Shameful.

Date of experience: June 23, 2025

Pathetic experience froud company
...not refund my money already received product from my side because they telling me no pickup available in your city then I will create self return then they before 2 month tell me once order received you get refund in your account then suddenly tell me return rejected. And thend not giving my money and product.i they are totally froud

Date of experience: June 24, 2025

They have a very bad policy in terms of limiting quantities of purchase of each product (1-2 per product) Canceling orders and even flagging your account for no reason .

I do not have time to purchase diaper stock for every 4 days or 2 bottle of soaps and it’s my minimum right to decide how I wish to organize and proceed with my shopping. Either to stock for every month or every week .

I do not find shopping for 5 bottles of as a speculating amount . I was flagged in their system as reseller and making profit out of it.
I was asked by the customer service to cancel my account and create a new one as I am flagged on the blacklist - for no reason- I want to proceed placing orders .

I used to shop everything from there and been a long time customers for over 2 years now!

It is quite unfortunate and disappointing to create scenarios and accuse customers of such strange assumptions or even interfere with how they prefer to shop.

Go to Mumzworld or Centerpoint instead

Date of experience: June 22, 2025

Worst app.. pls dont buy from them they charge high at the of refund they dont provide full amount. Also order comes in split . They sent old products full of scratches tampered product

Date of experience: June 20, 2025

I am writing to raise a serious concern regarding one of the products I ordered last month, which has still not been delivered (Shipment ID: 111520844820) While I have already canceled all the other items from this order, this particular product could not be canceled and has remained undelivered for over a month now.

As per the tracking status, the product has reached the nearest hub, yet no one from the delivery team has contacted me (Xpressbess). I continue to receive delay notifications daily with no valid explanation provided. This kind of careless and unprofessional service is extremely disappointing from a reputed brand like FirstCry.

I request that this issue be addressed immediately.

Additionally, I urge you to review the performance of the current delivery team (Xpressbess) assigned to our region, as their irresponsible handling is clearly affecting customer experience and trust. Multiple products I had ordered were not received purely due to this issue.

Date of experience: June 17, 2025

Not good for first cry application
Why means delivery date fully changed or not delivery the product.

Date of experience: June 16, 2025

Terrible - delayed shipping on 4 occasions - when items arrived they were just dumped on the doorstep in direct sunlight with no communication. Baby food items had to be thrown away as they were boiling to the touch. No option to contact customer service other than an email address which they don’t bother responding to.

NEVER AGAIN

Date of experience: June 15, 2025

Worst online shopping platform. Delivery date kept extending again and again without any proper notice or clarification. Charges multiple fees on every order. I will never buy from firstcry again.

Date of experience: June 01, 2025

Order No: 37459294CMCD26E881
Placed on: Sun, 8th Jun 25, 5:55 PM

This was my first purchase from FirstCry, and it turned out to be a completely disappointing experience. I ordered the KEY7 keyboard and mouse combo, and the mouse was received in damaged condition – visibly broken and partially open from the sides.

The product is marked as non-returnable, which is unacceptable for a damaged item. It is also not eligible for service center support, leaving me with no option. This seems like a well-planned trick to avoid responsibility after selling defective products.

I feel completely cheated.
If this is the standard of quality and service FirstCry provides, I would strongly advise others to stay away from buying electronics from this platform.

Date of experience: June 12, 2025

Very, very bad experience with FirstCry.
They do not respect customers’ time or money.

I had taken a Club Membership with FirstCry. When you order 5 items at once, you receive each item on a different day. Most of their products are non-returnable. They often send items that are low quality, damaged, or even stained.

In one case, I received a package where the cover was already opened and the product was missing. When I raised a complaint and requested a refund, they rejected it and behaved irresponsibly.

If you are a working person, they expect you to stay at home all day to collect the orders and immediately check whether the product is actually inside the package.

I have now lost trust in FirstCry. I lost money on the product and also on the Club Membership, as they do not refund that either.

Overall, a very disappointing experience with this online platform.

Date of experience: June 03, 2025

I ordered aveeno shampoo from first cry.but they delivered very bad packaging with bottle.and it get leaked. I have no such issue with other apps.
They make it costly only but not good service

Date of experience: June 06, 2025

on a random try, i found a great deal at firstcry. I was nearly getting 40% discount on the product worth 10k if i purchased firstcry club membership. I made sure the item ordered always had next day delivery and ended up ordering an item on 21st may

order id: 13637101CSE4641F85

the delivery date kept extending for every 2 days with no proper notice or justification and the item was listed to be in the same city warehouse where i was living. I genuinely thought it was some issue and cancelled it on 27th may. ( it took them 6 days to deliver an item to be delivered within city) but ultimately no delivery as well.
genuinely thinking it might be some labour issues , i order another item.

order id :13637101BGU305B257
ordered another stroller and the item again wasnt delivered as promised. waited a week.

if we keep ordering items from first cry and wait for delivery, you are literally looking at your kid outgrow the need of the gears your ordered from first cry.

i now find this as a fishy scam to push you buy club membership and never deliver any items and they refuse cancellation of club membership too. this is a scam just to sell useless club membership. Firstcry is prompt only in sending you whatsapp when an item is left in cart without payment. once payment is done, they dont care

Date of experience: June 01, 2025

Request ID 115306186
Order ID 17623927SPT8B62869

I have been a customer of FirstCry and purchased products worth around Rs. 20,000 in March and April. I returned two items on the same day, and one of them was picked up by their executive. While I received a refund for one product, the other was marked as “quality check failed.”

When I contacted customer care regarding the refund for the second product, I was told they never received it. Despite providing screenshots from their own app showing the quality check failure, I kept receiving generic responses stating that the refund could not be processed.

By now, I have must be written around 17 emails. All the email responses seems to be copy pasted without justifying questions of the customer.

It is disappointing that the company blames the customer for logistics errors and refuses to take responsibility. This is not just about money but also about the damage to my reputation as a customer. I hope FirstCry improves their logistics and customer service process because right now, it feels like the customer bears the loss for their mistakes.

Date of experience: May 30, 2025

Xpress bee only decides whether to deliver the product or not. They only decide the convenient time to deliver the product. As we rely on digitally sharing information. They give fake reasons like pick up code not provided and location not proper. We can't even contact first cry and do complaints and what is actually happening for the customer as all information inside will handled by bots and digital. No proper customer service. Soon first cry will close all business due to poor delivery service especially Xpress bee Chennai and poor customer service.

Date of experience: April 23, 2025

This worst app and Ecommerce company to buy Baby products. They never have been able to deliver the products and cancel the order after delaying the delivery. Customer care team as well as their logistic partner are useless. Highly not recommended!

DO NOT BUY CLUB MEMBERSHIP! IT IS A SCAM! FIRST CRY MEANS YOU AS A PARENT WILL FIRST CRY.

Date of experience: May 20, 2025

First cry should reconsider their shipping partners expressbees .. very unreliable and lax in their service.. shipping due to reach a week back has no signs of showing up with the delivery dates on constantly being extended.Am unable to cancel my order too as it is already shipped. The purpose to shop was for gifting and had planned way in advance for it. But the delays just don't end

Date of experience: May 21, 2025