Finn + Emma Reviews 73

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars
Verified

Our grandson Gray loves the swing! I already bought another one for a couple who is expecting! Both came lightening fast. Packaged well. Great quality!

Rated 5 out of 5 stars
Verified

Love my play mat SO much! I’m a mom who can’t stand 99% of baby gear because of the bright, obnoxious colors. So to find this cream colored mat with the macrame details was a dream. Baby loves it & Ma... See more

Rated 5 out of 5 stars
Verified

Very good quality material, soft, and knowing it’s GOTS certified and 100% organic cotton makes it even more amazing. I have peace of mind about this fabric on her and it’s adorable as heck!

Rated 5 out of 5 stars
Verified

I buy all my grandkids Finn and emma - Absolutely love their clothes on my precious granddaughter. Very soft material. I also bought the swing in the past great products.


Company details

  1. Baby Store

Written by the company

Finn + Emma brings you the best in modern, 100% organic clothes and toys for baby. Shop the official site for the best selection and same-day shipping today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

73 reviews

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1-star

Rated 5 out of 5 stars
Verified

"Our grandson Gray loves the swing

"Our grandson Gray loves the swing! I already bought another one for a couple who is expecting! Both came lightening fast. Packaged well. Great quality!I did not right a review for each and every item because, as expected, your products are superior in every way All are for my granddaughter whose mother (my daughter) is always delighted.:-)In the months ahead I look forward to purchasing age appropriate pieces from your entire collection. I always eagerly await your new products.Keep up the quality standards; they are impressive.Love my play mat SO much! I’m a mom who can’t stand 99% of baby gear because of the bright, obnoxious colors. So to find this cream colored mat with the macrame details was a dream. Baby loves it & Mama doesn’t mind it out! 10/10Great experience. Super fast shipping.

Date of experience: March 22, 2025

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Rated 5 out of 5 stars
Verified

Best experience with this company

Best experience with this company. I ordered the wrong size and I noticed it a day later. They had already shipped the product but no questions asked, they sent out a second package with the correct size. It was totally my mistake. I am impressed. Thank you.

Date of experience: March 22, 2025

Rated 5 out of 5 stars
Verified

Love my play mat SO much

Love my play mat SO much! I’m a mom who can’t stand 99% of baby gear because of the bright, obnoxious colors. So to find this cream colored mat with the macrame details was a dream. Baby loves it & Mama doesn’t mind it out! 10/10Great experience. Super fast shipping.

Date of experience: March 19, 2025

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Rated 5 out of 5 stars
Verified

Very good quality material

Very good quality material, soft, and knowing it’s GOTS certified and 100% organic cotton makes it even more amazing. I have peace of mind about this fabric on her and it’s adorable as heck!

Date of experience: March 13, 2025

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Rated 5 out of 5 stars
Verified

Other than having to wait a month for…

Other than having to wait a month for our baby swing... my daughter loves it
I guess waiting so long was worth it.

Date of experience: May 30, 2024

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Reply from Finn + Emma

We do apologize for the delay. Our swings are all made by hand and we did have a back up. But I am glad you are loving the swing now that you have it and we thank you so much for your patience.

Rated 5 out of 5 stars
Verified

Great customer service!

Had difficulty sourcing an item in Australia. I contacted Finn + Emma and they told me they can ship it to me.. Responded to me quickly and directed me the right item, on the site. Shipping was reasonable considering how far it had to come. I received it in a week. Which i think is pretty fast considering. Great customer service!

Date of experience: May 28, 2024

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Reply from Finn + Emma

We love that babies (and mamas) as far as Australia are enjoying our products.

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Rated 5 out of 5 stars
Verified

I love the quality of all their…

I love the quality of all their products and it's not a design that is going to peel off so this is one that will be able to be handed down. I will definitely purchase more in the future.

Date of experience: May 27, 2024

Rated 1 out of 5 stars

I ordered the swing for my new…

I ordered the swing for my new grandbaby in February. I have not received the item. I reached out to them in March and was told it would be coming in 2 to 3 weeks. It's May and still no swing. I emailed them Friday and no response from that yet. You know people work hard for their money especially with the price of things now. It's not hard to be honest and a good person.

Date of experience: May 19, 2024

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Reply from Finn + Emma

I am so sorry for your experience. We did have some delays which we did try to communicate over email. I believe that our team has responded to all your emails and questions as well. We did receive our swings this week and offered to ship yours but you requested we cancel the order. Which we did. Our team will reach out to you one more time to see if you still want the item.

Rated 5 out of 5 stars
Verified

The product is top quality

The product is top quality. I was disappointed with the shipping, as it took far longer than advertised, but eventually I got my items. Overall I'm glad I found this company, but the shipping time could have been faster.

Date of experience: February 14, 2024

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Reply from Finn + Emma

I am sorry for the shipping delay, we are located in New Jersey so sometimes locations farther away do take a little longer.

Rated 5 out of 5 stars
Verified

This company's customer service is far…

This company's customer service is far beyond anything I've experienced before. They really should be the gold standard in how they treat their customers and how effectively they solve any issues...even when those issues were not their fault. Like USPS losing my package! I ordered for the first time but it wont be my last.

Date of experience: February 13, 2024

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Reply from Finn + Emma

Thank you! We look forward to sending you more goodies!

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Rated 5 out of 5 stars
Verified

My Granddaughter loves the swing

My Granddaughter loves the swing. The swing is beautiful and it a high quality grade. I want to keep it as an heirloom, Thank You for a great product.

Date of experience: February 07, 2024

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Reply from Finn + Emma

Thank you so much for your order. I am glad your grand daughter is enjoying her swing!

Rated 1 out of 5 stars

SCAM????

I am still waiting for my swing that was ordered at the beginning of November. This company may be a scam . I guess I am not giving this as a Christmas present.

Date of experience: November 17, 2023

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Reply from Finn + Emma

Hello - we are so sorry for your experience. We did ship a lot of swing out before Christmas but some got stuck in shipping and we shipped them right after.

Rated 1 out of 5 stars

The most unethical company. Avoid this scam!!

This is regarding order 96139. For a discounted price of $111 (Black Friday “deal”) for the oval play mat, I received only the foam tube with no fringe cover as pictured and described in the product description. I have emailed customer service 5 times in the past week to request a prepaid label to send the tube back for a refund. No response whatsoever to my request. I have also called their phone number which goes directly to voicemail. I wish I had read the reviews of the company on trustpilot.com before making a purchase. This company is a scam. Please do yourself a favor and read the reviews of the company before buying. I will not only post a review to warn others on social media, but I will also file fraud with my credit card company.

Date of experience: December 05, 2023

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Reply from Finn + Emma

I am so sorry for your experience. We did respond to you and send the other part.

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