Fidelity Life Association Reviews 1,534

TrustScore 4.5 out of 5

4.6

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and helpfulness. Many reviewers specifically mentioned how representatives took the time to explain policy options clearly and understandably, ensuring they felt comfortable and informed throughout the process. Consumers also appreciated the agents' patience and willingness to answer all their questions and address their concerns. The excellent customer service and the overall service provided were frequently mentioned as positive aspects. People felt that the representatives were caring and dedicated to finding the best insurance solutions within their budget. However, a few reviewers expressed dissatisfaction with the cancellation process and some unexpected payments. Despite these issues, the general sentiment remains highly positive, with many customers feeling secure and well-covered by the company's policies.

Based on reviews, created with AI

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Rated 4 out of 5 stars
Verified

Good experience The original representatives with whom I spoke were superbly professional, friendly, and helpful. The down side was that I got multiple calls after cinching the deal that made me do... See more

Rated 5 out of 5 stars
Verified

It was great to talk with a person and not a machine I'm a track trailer driver trying to take care of things out on the road can be hard customers service made it as easy as 1 2 3 😆

Rated 5 out of 5 stars
Verified

I have an amazing agent who is extremely informed and helpful in helping me choose which insurance policy would be best for me. He took the time help me understand the policy I was purchasing. I tha... See more

Company replied

Rated 5 out of 5 stars
Verified

Well this is my first time with Fidelity Life Insurance and so far good experience. I fill covered and secured having what I need in order to have a decent burial when that time arrives. Thank you... See more


Company details

  1. #8 of 12 best companies in Term Life Insurance Provider Company
  2. #6 of 6 best companies in Funeral Insurance Company
  3. #66 of 98 best companies in Insurance Agency
  4. #24 of 30 best companies in Insurance Broker
  5. #21 of 52 best companies in Insurance Company
  6. #15 of 22 best companies in Life Insurance Agency

About Fidelity Life Association

Written by the company

Fidelity Life is one of the few companies in the industry that focuses on assisting everyday Americans experience the peace-of-mind that comes with life insurance ownership. In fact, we were founded in 1896 for that express purpose.

At Fidelity Life, we understand the daily competing economic pressures experienced by many American families. As a result, using patented technology and innovative products, we concentrate all of our energy on offering policies that are valuable and affordable. The approach allows our customers to start fulfilling their basic needs for financial protection in order to:

  • Maintain a family’s standard of living
  • Pay ongoing family debts
  • Fund children’s educations
  • Pay for final expenses
  • Leave the family a financial legacy

🏆 Fidelity Life Insurance named Forbes America's Best Insurance Company 2025!

Written by the company

Forbes 2025
We are proud to share that Fidelity Life Insurance has achieved a significant milestone by being recognized as Forbes America's Best Insurance Company in 2025. This prestigious acknowledgment underscores our commitment to excellence, innovation, and unwavering dedication to our clients.
Top Places To Work 2025
Fidelity Life is proud to be recognized as a Top Place to Work 2025 for the fourth year in a row! 🎉 This achievement reflects our commitment to fostering a supportive, innovative, and rewarding workplace where our employees can thrive. We’re grateful to our incredible team for making Fidelity Life a great place to grow, collaborate, and succeed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 30% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Nice and friendly service 👌

It was great to talk with a person and not a machine I'm a track trailer driver trying to take care of things out on the road can be hard customers service made it as easy as 1 2 3 😆

Date of experience: June 23, 2025

Rated 3 out of 5 stars
Verified

At the time of purchasing this policy, i was told that once my monthly installments reached the face value there would be no further payments. Once I reviewed the policy, no where does it state this.

I did not like that i was told that once payments were made and reached the face value there would be no further payments were required. The policy does not state this. In fact it is a 49 year policy which require payments till the end.

Date of experience: June 21, 2025

Rated 5 out of 5 stars
Verified

It was easy

It was easy. The agent was very courtioud, and knowledgeable. It was a positive experience.

Date of experience: June 23, 2025

Rated 5 out of 5 stars
Verified

NO PROBLEMS✌️

I'm a newbie and haven't had any contact with anyone except the man that called and I signed up. He was great.

Date of experience: June 14, 2025

Rated 5 out of 5 stars
Verified

Amazing customer service

The representative I spoke with was very helpful. She helped me understand all the options available and put my mind at ease. Great service!!

Date of experience: June 11, 2025

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