Fanatics Reviews 12,986

Returns a JOKE.
You have to pay $10 to return an item, and even if it's THEIR mistake, you only get credit, not a refund. Returns through USPS and mine magically got lost. Complete scam, lost money because of crap quality control. Never again

Date of experience: June 02, 2025

I made a purchase once and since then I have been receiving spam periodically. Many times I unsubscribed, but the spam keeps on coming.

Date of experience: July 01, 2025

Stay far away from anything that has to do with fanatics, they’re thieves. I gamble on their platform for months .. hrs at a time I could lose it all the acct remains active soon as I make a little comeback and win a decent amount acct suspended then closed permanently.. NO CUSTOMER SERVICE & the email is BS. I want what is owed to me!! The same way yall take the money yall should return with the same energy. This is ridiculous now!! I will be contacting the New Jersey Division of gaming enforcement & the BBB!! If I don’t get a real response I will be taking legal action. The way this company is doing a settlement is definitely in the works .

Date of experience: July 03, 2025

THEY ARE A JOKE.

I am trying to place an order since a while and for some reason it gets cancelled right after my purchase. I have no idea why this happens. I tried to call the customer service and I met agents that barely speak english and they had no idea why this happens. They say it could be for safety reasons but since I am not a terrorist and I never dealt with such stupid issues I wonder what my problem is. Stay away from them.

Date of experience: July 04, 2025

Garbage customer service. Ordered a hat on June 22, they claim it was delivered on June 28. The problem was it could not have been delivered because their ordering system cut off the street address - not the first time I’ve had this happen (once with paypal checkout and now with Apple Pay). I spoke with a customer service manager on June 28 and spent a half hour explaining the situation. She claimed she couldn’t do anything for 72 hours but would ship a replacement on July 2 and send confirmation. On July 3 I had heard nothing so I again contacted their customer service department who claimed it was delivered. I again explained how it could NOT have been delivered because their system cut off the street address. They said they would have to wait another 72 hours. Beyond ridiculous for a problem THEIR system created. They’ve lost my business.

Date of experience: July 03, 2025

We purchased a hat for our son, it was too small. Upon return there were 3 things we needed to complete. Nowhere did it say we would be charged a $9.99 return fee for the item. It just said to package the hat in the original box with labels and get to the nearest UPS store. I was only given back $38.00 of the $47.99, upon further research on their site I found the $9.99 fee. Be up front about the cost to return, we would have just kept the hat and used it as a gift.

Date of experience: July 01, 2025

I ordered a t-shirt ($35) for my husband and followed washing instructions. The shirt shrunk excessively in torso length and is unwearable. I contacted customer support and they will not let me exchange or return due to shirt being washed. Very poor customer service and poor manufacturing quality. Next time I'll order from Amazon.

Date of experience: June 30, 2025

Ordered a jersey over a month ago. Shipping date keeps getting pushed back. With no real answer on when I’ll have my order. I filed a bbb complaint. Next step is a police report for theft.

Date of experience: June 05, 2025

Date of experience: June 20, 2025

The worst company! Unreliable! Pay extra for quick shipping of 2 days and item wasn’t going to arrive for over two weeks. Unacceptable!
This same thing happened with an expensive football jersey in January of this year. I cancelled it then and bought one for half the price.
I just cancelled this order and will NEVER ORDER FROM FANATICS again!
If I could give them negative stars I would!

Date of experience: June 19, 2025

Ordered newly released Villa sambas for my daughter, items never arrived, when finally contacted customer care was told to wait, and then wait some more, was finally told a refund would be processed as trainers were out of stock. Waited days no refund, only then the get an email saying there will be no refund. I have requested there apparent investigation with courier no sign. Most upsetting consider am a season ticket holder and have been for years. Avoid online. All this is fullfilled hy Fanatics.

In response to your reply, somebody did reach out, but to be fair sounded rude and patronising, I replied immediately and had no response, unfortunately i shall continue in this thread as unable to reply privately to your reply. This will continue unto resolved

Yet another few days pass without a response, i have never felt so under valued as a customer than now, please avoid this sham of a company.

Regards

Date of experience: June 19, 2025

I ordered a jersey a month ago and I still have not recieved it. And I have not heared a single Word from customer support. Maybe it Will never show up

Date of experience: May 22, 2025

FANATICS is a ripoff. I am a senior and these guys have ripped me off with a order of hat, 2 t-shirts and a jersey. I ordered and the shipping date was less than four days. NOW, the date of arrival is a week later !
I paid more for these products thru MLB.COM expecting better service for a higher price. Now I see their charges for returns and when I call , the overseas customer service reps can offer no explanation. I will spend every breath I have telling anyone what a rip-off FANATICS is. Amazon delivered the same goods faster and at less cost. Now I know. Never never again. I hope the business goes broke. Seriously. FANATICS is a racket.

Date of experience: June 18, 2025

Date of experience: June 11, 2025

Horrible experience. I won't use this company anymore. They are using Lasership as their carrier and my package was misrouted to NY and I live in CA. They couldn't find my package after 7 days of contacting them. Fanatics refused to resend me the item via a different carrier. Fanatics customer service was extremely poor. They told me to reorder and take my chances. I've been a customer for years and I will no longer be ordering and have told my family and friends as well not to order from them.

Date of experience: June 13, 2025

Avoid fanatics collect at all costs, you will thank me.

These guys are doing everything they can to destroy the sports card hobby.

Clueless, lazy, avoid this expensive time consuming mistake

Date of experience: June 13, 2025

I ordered a PSG shirt at the start of May so that I would have it for the Champions League Final. I got informed on the final itself that Fanatics have to refund me because they are unable to have this sent. Since then, I have been chasing for a refund where the customer service is extremely unhelpful. Eventually they got back to me to claim that they tried to refund me but that it was declined (I lost my bank card between the time I bought the shirt and when the refund would be processed) and even though the replacement card is still under my name with the same address, same sort code and account number, customer service just constantly tell me to 'contact the bank'. I have contacted the bank and they then tell me to contact Fanatics as they should really still be able to process the refund. If the card is under my name and address, what is the problem?! The issue I have had is that their website from day one said they had shirts available - but they clearly didn't and still took the payment. I have spent many days fighting for this refund and keep rebuffing me every email I send and not giving me a clear direction. The shirt was to have a name print and badges included which took me a long time to save up and now I have no shirt and no refund yet. This is unacceptable and not fair on customers, especially like myself that do not earn a high wage. I would not hesitate to take legal action against Fanatics

Date of experience: June 11, 2025

Wrong item was delivered for my partner's birthday. Customer service said the only option was to return the item. I explained that there was not enough time to return the item and ship a new one but they insisted that that was the only option and refund would take 7 days after the item had been returned.

Date of experience: June 09, 2025

The warehouse my order was being sent from mislabeled their stock and we received an incorrect item three different times. The Fan Advocates I chatted with were helpful, but I ultimately abandoned buying from the site because I knew their warehouse was a mess and we'd just get the wrong thing again.

Date of experience: June 07, 2025

I would rate them lower if I could.

2 jerseys I have ordered now that “shipped” showed no movement for 2 weeks. I’ve called a few times now for processing refunds and they keep shifting dates without my consent as the original ship by dates was expected almost 2 weeks ago.

They have some nice things on the website, sure, but that’s IF you can even get them sent to you. It’s a shame they control the whole sports market.

Date of experience: June 10, 2025