Family Home Plans Reviews 774

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars
Verified

Purchased plan 82761 yesterday. We needed the plan "Reversed" and elected to change to 2x6 exterior walls. We received the plan with these two modifications the same day. I'm not a contractor, but... See more

Company replied

Rated 4 out of 5 stars
Verified

Plan # 42902. Since, obviously, it would be unbusinesswise to give out too much design info (e.g. hvac installion info) it might br interesting to exhibit designs using actual available products. In t... See more

Company replied

Rated 5 out of 5 stars
Verified

Bonnie was Great!!! Great customer service, knowledgeable and looking out for the customer in discussing purchase options and price. Then transferred to Jake for the modifications of the plan and... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered the wrong plan by mistake. We ordered the home plan without the attached garage when we actually wanted the plan with the garage. Family Home Plans allowed us to switch to the plan we ori... See more

Company replied


Company details

  1. #1 of 2 best companies in Building Design Company
  2. #2 of 5 best companies in Architectural Designer
  3. #1 of 2 best companies in Blueprint Service
  4. #26 of 123 best companies in Online Marketplace

About Family Home Plans

Written by the company

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Family Home Plans offers house plans in every style, type, and price range imaginable. Search our house plans and find the perfect plan for your family.

A century of doing business and working closely with builders, homeowners, home designers, and architects has taught us a few things that some of the newcomers to the business may not have had time to figure out.

We've learned that providing you with unequalled service, excellent technical assistance (we have experienced design professionals on staff to answer your questions and help guide you through the complex process of creating a new home), reasonably priced customization and modifications, and the best home designs in the world make our already great prices even more of a value to you.

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4.7

Excellent

TrustScore 4.5 out of 5

774 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Customer Service is GREAT!

Customer service made it easy on the phone. Thanks

Date of experience: June 24, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We are glad that we could help. We take pride in our customer service.

Rated 5 out of 5 stars
Verified

Loved the plans

Loved the plans! So fast sending them too!

Date of experience: June 18, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We strive to fill orders as quickly as possible. We know your time is precious.

Rated 5 out of 5 stars
Verified

Very helpful

Very helpful

Date of experience: June 17, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We are glad that we could help. We take pride in our customer service.

Rated 5 out of 5 stars
Verified

Fast and prompt

Fast and prompt

Date of experience: June 05, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We are glad that we could help. We take pride in our customer service. We will pass on your comments.

Rated 4 out of 5 stars
Verified

the buying experience was smooth and…

the buying experience was smooth and quick. the plans were not
the dimensions dont make sense and the plans are so cluttered they cant easily be read

Date of experience: June 04, 2025

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Reply from Family Home Plans

Thanks for your comments and 4-star review! Sorry to hear that the plans may be a little lacking from your perspective. The plans you ordered are from one of our top-selling designers. We have a customer service representative looking into the issue now and will follow up.

Rated 5 out of 5 stars
Verified

You guys have been amazing and so…

You guys have been amazing and so helpful. Thank you so very much help us accomplish our dream

Date of experience: June 11, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! You are very welcome!

Rated 5 out of 5 stars
Verified

Spec house

They were great every step of the way.

Date of experience: May 27, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! Customer service is our top priority!

Rated 5 out of 5 stars
Verified

BONNIE WAS AWESOME & ANSWERED ALL MY…

BONNIE WAS AWESOME & ANSWERED ALL MY QUESTIONS QUICKLY.

I WILL BE BACK

Date of experience: June 05, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We are delighted that your ordering and plan modifications experience was pleasant. Bonnie is an excellent sales rep, and we will pass on your comments! Thanks again!

Rated 5 out of 5 stars
Verified

Got back to us within one day to answer…

Got back to us within one day to answer our questions.

Date of experience: June 04, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We take pride in our customer service and strive to ensure that our customers are satisfied with their experience.

Rated 5 out of 5 stars
Verified

Mind Reader Design

You have an exceptional amount of designs to choose from. That was probably the hardest thing to do. But what I had in mind I found a design that was pretty much a mind reader! The best was also getting a discount on purchase. Very quick and easy. Now if the construction part would go as smooth... Well wishful thinking. Thank you!

Date of experience: June 03, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We are glad that you liked the website and our plan collection. Construction can be tough... plan as far as you can and things will work a lot smoother. Thanks again.

Rated 4 out of 5 stars
Verified

Great Plan

The plan is great. We look forward to building our home. For the price of the plan, we were a bit disappointed that blue prints weren’t included in the price. The company responded quickly to our questions, and were pleasant to work with.

Date of experience: May 21, 2025

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Reply from Family Home Plans

Thanks for your comments and 4-star review! We are glad that we could help with your purchase and got your questions answered quickly.

Rated 5 out of 5 stars
Verified

Plans purchase experience

Great communication. Provided clear understanding of expectations.

Date of experience: May 16, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We take pride in our customer service and strive to ensure that our customers are satisfied with their experience.

Rated 5 out of 5 stars
Verified

Sales rep was great.

Sales rep was great.

Date of experience: May 23, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We are delighted that your ordering experience was a pleasant one. Our sales reps are the best in the business!

Rated 5 out of 5 stars
Verified

Purchased plan 82761 yesterday

Purchased plan 82761 yesterday. We needed the plan "Reversed" and elected to change to 2x6 exterior walls. We received the plan with these two modifications the same day. I'm not a contractor, but the plans appear to be very detailed to me. Can't wait to start building!

Date of experience: May 22, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! The plan you ordered was designed by a very reputable designer who has been with us and in the stock plan business for years! Good choice!

Rated 5 out of 5 stars
Verified

Easy user interface

Easy user interface, great document selection.

Date of experience: May 15, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We try to make our website as user-friendly as possible.

Rated 5 out of 5 stars
Verified

Representative was helpful and…

Representative was helpful and responsive to questions, spoke in clear english ( was easy to understand) and made my call a pleasant experience.

Date of experience: May 15, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We will pass on your comments to all sales reps and customer service! Thanks again!

Rated 5 out of 5 stars
Verified

Quick and friendly response

Quick and friendly response. Everything was completed quickly, and professionally.

Date of experience: May 07, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We take pride in our customer service and strive to ensure that our customers are satisfied with their experience.

Rated 5 out of 5 stars
Verified

Friendly

Friendly, helpful, easy to work with.

Date of experience: May 02, 2025

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Reply from Family Home Plans

Thanks for your comments and 5-star review! We take pride in our customer service and strive to ensure that our customers are satisfied with their experience.

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