Eyeglassesdepot Reviews 142

I’ve never had such a positive experience with a repair company. From start to finish, EyeglassesDepot made me feel like my glasses actually mattered.

Date of experience: June 29, 2025

Had my Costa blue lense sunglasses repaired. They look awesome. Might as well be a new pair at cost of repair. Very satisfied!
DaveM

Date of experience: July 02, 2025

Absolutely amazing service! I had nearly given up on my broken glasses, but this company worked magic. The repair was flawless — fast turnaround, great communication, and real attention to detail. You can tell they care about their work and their customers. I’m so grateful I found them, and I wouldn’t trust anyone else with my eyewear repairs again!

Date of experience: June 30, 2025

can’t say enough great things about the repair service I received for my glasses. From the moment I reached out, the team was responsive, professional, and incredibly helpful. They walked me through the entire process and made sure everything was handled quickly and correctly. My glasses came back looking brand new — perfectly aligned, polished, and even more comfortable than before. This company truly went above and beyond. Highly recommended!

Date of experience: May 20, 2025

Great product and great service! I will definitely use eyeglassesdepot again!

Date of experience: June 01, 2025

Worst experience!!! Sent in Maui Jim’s to be fixed and replace lenses. After over a month they were returned with the same damaged lenses loose in a box. I was told they accidentally shipped them back to me instead of to the “lab” to be fixed. Also i was told to send them back to be done. I said no and I wanted a refund. They quit answering my emails and calls.

Date of experience: January 09, 2025

I would go below 1 Star, if that was an option. Just before X-mas I contacted them about replacing the cracked lens on a pair of Maui Jim Stingrays. They sent me a box & a shipping label to send them my glasses. I was extremely delayed in packing them up with Holiday silliness etc. I quickly began receiving emails several times per day asking if I had sent them yet. When I finally did, I sent them an email that they were on their way. 2 days later I stopped receiving the pestering messages asking if I had sent them (maybe because they received them???). I waited a few days to allow for the repairs before I began asking the Status. I was told that they never received them. I began with the Post Office where I received a 4 page document clearly tracking the progress of the shipment with 36 different stops along the way including their mailbox complete with a picture of the box I sent. They claimed to have Human Kind's only PERFECT Tracking system that has NEVER made a mistake or lost track of a package in their long history in business!! NEVER MADE A MISTAKE EVER? I remain suspicious. I even had this post up months ago & they harassed & bothered me promising to make things right if I take it down. Once the Review was down they returned to their claim of perfection.

Date of experience: January 08, 2025

This company has numerous frame options and great price packages. Upon receiving my order, the anti-reflective coating and scratch coating was missed however this was quickly resolved. Customer service is prompt in responding to concerns, attentive and provide quality work. Recommend to try your new eyewear experience with this company!

Date of experience: April 06, 2025

They had good service and pleasant people to communicate too

Date of experience: June 05, 2025

Sent this "company" two pair of Maui Jims for repair, one with a broken frame, one with scratched lenses. I did not give them the ok to repair and asked that they be sent back and even paid for return shipping. They repaired anyway and threw my old frames away. When they called to discuss the man aggressively came with an attitude when I asked who was calling, things got worse from there. He told me I still needed to pay for my repairs and were not willing to correct their mistake. When I asked for my property back the man told me he could send my lenses back but that's all they're responsible for. The timeline suggests that they knew they were supposed to send the glasses back but did the repairs anyway to collect the money.

Date of experience: June 05, 2025

Company has been very accommodating and communicative

Date of experience: May 10, 2025

No business operates with perfection, how they deal with unexpected issues is what is telling. Two separate issues came up in my order, and both were dealt with appropriately, and with honest professionalism. I appreciated that so much, especially during these crazy times with Trump's nonsense. We in Canada know how the few can negatively impact the many. Empathy, consideration and above all fairness is what we need to hang unto, even in our business transactions.

Date of experience: March 16, 2025

Eyeglass Depot returned my Maui Jim sunglasses with a replacement frame to me and I noticed a broken lens with from shipment or when the lenses were inserted into the frames. They worked with me and I returned the glasses and a new lens was installed and mailed back. I’m wearing them every day. Thanks

Date of experience: April 14, 2025

So pleased with my experience. Sam went way above and beyond to help me find frames I've been waiting years to find. Super impressed, highly recommend!

Date of experience: April 05, 2025

i was really upset when i accidentally broke my favorite sunglasses. they held so much sentimental value, and i was heartbroken to find out they werent available for sale anymore. thank you so much for taking the time to help save them; they look brand new again

Date of experience: March 26, 2025

Will be coming back was very responsive and met all my needs pricing very reasonable.

Date of experience: February 05, 2025

They kept in very close contact, the price they offered was reasonable and seem to have it all completed in a very short period of time.

Date of experience: February 25, 2025

I sent them my Maui Jim's in the hard case for a nose piece repair as I'd done directly with MJ a couple times before. Apparently, there's fine print somewhere saying not to do that since the technicians might throw the case away. Mind boggling, but true. They apparently can't keep track of what customers send in or it's too hard to keep cases with the glasses so they just throw the cases away?!? I've traded a couple emails with them and all they do is refer to the "company policy". Oh, and they also put a brown nose piece replacement on my black sunglasses. Horrible service and no concern whatever with customer dissatisfaction. Seems like one and done with them. Unless they change their tune with my last email response to theirs, I STRONGLY recommend avoiding this company at all costs.

Date of experience: March 02, 2025

Very professional and trustworthy. Contacted me about a pair of glasses I bought over a decade ago. I'd barely worn them and they had another costumer who had requested the model I had. They had me send them back (they paid for postage) and gave me store credit. I ended getting 3 pairs of glasses with the store credit they gave me. Had them sent to me in less than a week! Two thumbs up and 5 stars!!

Date of experience: January 27, 2025

The Eyeglass Depot was very easy to work with. From start to finish I was notified of mailing, pricing, repair and return. I would recommend Eyeglass Depot.

Date of experience: January 30, 2025