Thanks, EyeBuyDirect. My husband works 80 hours a week. What was great was the choices (getting heart shaped rainbow prescription glasses/progressives for 60.00 when other comparable sites were $80.00... See more
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I love the option to change any frame into sunglasses. There are so many different pairs, I get overwhelmed by all of the options! The ability to customize the lenses with different colors, gradients,... See more
Only 4 months after receiving my Ray-ban glasses, the left glass had a defect (weird and symetrical circles all around the glass). They charged me for the return because "the lens cost has gone up". G... See more
I was ordering replacement glasses for my old ones. I wanted identical ones. It was very easy to order. However, it would be easier to be able to click the number of glasses desired in the cart instea... See more
Company details
Written by the company
EyeBuyDirect has a consumer rating of 4.5 stars from 18719 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect ranks 1st among Sunglasses sites.
Contact info
177 E Colorado Blvd, 91105-1986, Pasadena, United States
- 1-855-393-2891
- leo@eyebuydirect.com
- www.eyebuydirect.com
4.5
Excellent
29K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Easy, fun, and accurate!
The price and ease of "calling in" a prescription is AMAZING! I actually look forward to coming to this webite. Love the options and prices! I've never had a problem with the prescriptions either!
Date of experience: July 08, 2025
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Not respecting the legal warranty
Only 4 months after receiving my Ray-ban glasses, the left glass had a defect (weird and symetrical circles all around the glass). They charged me for the return because "the lens cost has gone up". Guys. This doesn't respect your own policy published on your site nor the minimum legal warranty in canada which is that the product should be used in a reasonable amount of time. 4 months for this pair is not reasonable by any means.
Date of experience: July 03, 2025
Return buyer
I’ve used and had a pair of glasses before they lasted me two years. I’ve ordered transition lenses for the first time and I’m looking forward to it.will report back.
Date of experience: July 07, 2025
Best thing I found !
Date of experience: July 08, 2025
higher cost for higher prescription
I should not pay more for having a higher prescription, its discriminatory.
Date of experience: July 07, 2025
Reply from Eyebuydirect
Dear Jane,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.
We would like to request your contact details such as your complete name, phone number and email address so we can assist you accordingly.
We appreciate your patience and look forward to resolving this promptly.
Thank you.
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Thanks: So MANY Choices for Such Great Prices!
Thanks, EyeBuyDirect. My husband works 80 hours a week. What was great was the choices (getting heart shaped rainbow prescription glasses/progressives for 60.00 when other comparable sites were $80.00 or more), the coupons, and I am poor and unemployed, and I was able to navigate well. There were/are shopping discounts and choices for people that NO OTHER place is giving. PLEASE KEEP OFFERING THESE GREAT CHOICES!
Date of experience: July 06, 2025
High quality for an affordable price
High quality for an affordable price, Thank You for your good service, I do wish there were an option to send back glasses I have previously purchased from you for a new prescription
Date of experience: July 07, 2025
4 reasons
1. Plenty of frames and lenses to choose from; 2. Online filters/ sorting per frame style/ size and lens sizes and price helps shopper save time by zooming in; 3. Paypal linked; 4. % discount coupons and gifts !!!!!!
Date of experience: July 07, 2025
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Amazing glasses!
Great selection of glasses/styles and affordability! I've been using Eyeybuydirect since 2017, and never let me down. Customer service is amazing! Quick chat/call, they answered my questions!
Date of experience: July 07, 2025
Excellence
Excellent choices. Excellent prices. Easy to order. Past orders have arrived quickly and the product was great.
Date of experience: July 07, 2025
Fast ordering and simple steps
Fast ordering and simple steps. Glasses with prescription are always correct and customer service is great
Date of experience: July 07, 2025
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The selection process was easy and…
The selection process was easy and trying them on virtually was phenomenal
Date of experience: July 07, 2025
Lacking in Customer Service & Communication with the Customer
Its a little frustrating when the website online displays no inventory issues whatsoever for the lenses I picked and then surprisingly the next morning, when I check my order expecting an update I get a status update of the order being on hold. While I understand the issue of the product being out of stock I think its quite ridiculous that i received no email or no text about the sudden change in the inventory of the lenses that purchased until I reached out myself, this is bad customer service. Then again when reaching out myself, because I was not notified they said, "Sorry the lenses you bought are out of stock", again bad customer service maybe send an email out or better yet put it on the website that the lenses are on back order, so another customer doesn't have to deal with the issues of the lenses that they say are on back order to just send me a payment request asking for $10 extra for the upgraded lenses, sounds like you all should have comped that for myself, but alas I was talking to an AI or someone having to put my response in on Google Translate. Probably won't be using this company again.
Date of experience: July 07, 2025
Reply from Eyebuydirect
Dear Bo,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to resolve this for you.
We would like to request your contact details such as your complete name, phone number and email address so we can assist you accordingly.
We appreciate your patience and look forward to resolving this promptly.
Thank you.
Great people to work with!
Date of experience: July 07, 2025
I had some problems with placing my…
I had some problems with placing my order, I did a live chat with Pauline and she was very helpful. Before the chat with Pauline I was ready to cancel the order but Pauline explained what I needed to do to complete the order. Once I did the steps she suggested I was able to place the order. it turned out to be a good experience
Date of experience: July 07, 2025
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Ease of choices
Date of experience: July 07, 2025
Great selection and ordering experience
clear photos and descriptions on website, great selection and easy to order instructions
Date of experience: July 07, 2025
Great glasses
Date of experience: July 07, 2025
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