Expresso Airport Parking Reviews 12,438

Usually a great experience with this company, however today upon arriving at the parking lot and realizing I had no cash on me, the driver became angry because he didn’t get a tip. Tips should be appreciated, but not demanded. Very awkward and uncomfortable situation.

Date of experience: August 12, 2022

I parked my brand new Toyota Venza for three nights and when I came back to get the car I found that the Catalytic Converter stollen.
I called the office and they told my to fill out application and the representative hung up on my face.
Parking your vehicle there will have a high risk to have some parts stollen from the car.
No supervision and zero customer service.

Date of experience: May 31, 2022

I'm giving this rating because of "TONY" the driver who took us back to the parking lot. I was so impressed by the service I received during our ride back to the parking lot. I've been parking with you guys for more than 3 years now and have never received such great customer service before. He was very helpful from the time he picked us up until the time he dropped us off. He build rapport, was friendly and even put our bags in my trunk. I was just very satisfied overall from how he was. He should get a promotion and train your staff. He is definitely a keeper. I really hope I see him again when I come back in April. I hope you give him a raise because I'd hate to see him go.

Date of experience: March 27, 2022

Website states open 24 hours. We arrived at 12:15 am and waited an hour for a shuttle that never came. We had to take a taxi over to the parking space. Another company told us they stop running at midnight. How do they call themselves 24hrs if you can get back. Also no human every picks up the phone for help. Save your money

Date of experience: December 16, 2021

DO NOT TRUST YOUR CAR TO Expresso Parking.

Parked here mid August 2021 for 1 week while on vacation. Came back to find my catalytic converter had been stolen during my stay at Expresso. Filled out the claim form, Attendant said it wasn't their fault, it happens. Told me they don't have cameras and no one patrolling the lot from midnight to 4 every night. Emailed the corporate office, and even called the office. No replies from them.
Don't trust your car to Expresso. You WILL be sorry

Date of experience: September 07, 2021

PARK HERE IF YOU WANT YOUR CAR STOLEN.

I PARKED HERE AT THIS NEWLY OPEN LOT FROM 5/13-5/20 ONLY TO FIND MY SUBARU OUTBACK MISSING WHEN I CAME BACK FROM MY TRIP. I ASKED IF SECURITY CAMERAS WORKED - THEY SAID NO. IT IS A POORLY LIT LOT AND THERE IS A BUSINESS IN THE BACK Of THE LOT THAT USES THEIR ENTRY/EXIT GATES. I ASKED TO TALK TO A MANAGER AND THEY SAID NOT AVAILABLE. THE ATTENDANT CONFESSED THAT HE WAS NOT SURPRISE THAT THE CAR WAS STOLEN.

Date of experience: May 21, 2021

I have used Expresso Airport Parking a couple of times in the past, and all was well. I recently prepaid for parking, and an family emergency occured, and I needed to cancel my reservation. I called early in morning and was told I had to call back at 10:00am for someone to help me. I called several times, and I even emailed them, and no one answered the phone and their voicemail was full. They never responded to my email, therefore I was charged for parking I never was able to use, or get at least a partial refund on. I will NOT be using Expresso Airport Parking again, nor will I recommend them to anyone. I can't believe how unprofessional they are now.

Date of experience: February 26, 2021

With a name like Expresso, I was expecting a nice complimentary Italian coffee on arrival, but all I got was a parking space....

Date of experience: January 30, 2021

This place is great for parking and the shuttle service is also great. However, I have run into issues with one of the attendants while checking out. I have been using On Air Parking website to reserve spots as I fly every week from Oakland airport. 6 weeks back, when I first went to the spot I tried to get help from the attendant as to what I should do as I have a reservation from a third party. He said, I should pull a ticket, park and then when I check out, it will be settled. I continued following his said instructions.
That week it went ok while checking out on the following Tuesday.
The following week, it was a different attendant. This person did not ask me any questions, just took my ticket, copied my reservation number and let me go.

Since the week of Dec 4th, I have having to deal with the first attendant and he has been giving me a hard time. On the 8th, he said that my reservation is not visible. Luckily, I had another reservation and that worked (but that was for the week of 11th)

Now on the week of 11th to 14th, the same attendant again said that my reservation does not pop up and I tried to call On Air Parking to resolve it. But it was 8 pm PST and they had closed. However, the attendant found my reservation some how and helped me solve the issue. This attendant told me that I should not mix up reservations, which did not make sense as the reservations are for particular dates. I had tried my best to be patient all this time as no matter what, I had a reservation from a third party which is authorized by this facility. So as far as I give the receipt, I should be free to go.

Today, I had a the same issue again and with the same attendant. He started telling me that my reservation does not pop up. I tried to tell him, in any case I have the receipt, why not just use that. He just would not accept it. I completely lost my cool and did start yelling at him, especially because he asked me to pay the full charge. I ended up pay $47.98, even though I had a reservation paid in full.

In the midst of the argument, this attendant mentioned that if my reservation was good then why did I have to pull a ticket and not scan my reservation. AND this is where I lost my cool even further. Going back 6 weeks - this is the same attendant from whom I tried to get directions onw what I need to do when parking with a reservation. HE WAS THE ONE WHO SAID, PULL A TICKET AND IT WILL BE SETTELED ON THE WAY OUT.

Seriously, I never had to break my head anywhere when I had a reservation. This guy seriously needs some training.

Date of experience: December 22, 2020

Lost everything that made Expresso Parking great when they moved. Now just a cheap place to park. For years I told everyone how great it was, my last trip I was out in the cold waiting for the shuttle at 4am hoping it did not rain. 😥

Date of experience: November 11, 2020

Despite the down turn in business due to covid, Expresso continues to work hard. Super friendly driver who helped folks with luggage as they need. Friendly help when I called after had troubles with their site (toggling betw week discount code or not) and they noticed as we drove out that I had overpaid by a day, I received a credit the same day.
Parked with Expresso at their new location (previous FastTrack). A good amount of spots have shade structure (no “indoor”) don’t believe it’s a guarantee to get one. At this location the van dropped us off at our car (don’t know if that was the case at previous location). Assuming fewer people were traveling/ parking due to covid, we assumed Expresso would only have one van in circulation, which was the case (but their new location is closer to airport) and I assume they can add more as needed when business picks up, since they still have additional vans.

Date of experience: September 28, 2020

This business has gone downhill!

Booked and paid for a reservation online as I have religiously for years. When I arrived at the spot on Doolitle, I found it closed. I re-read my reservation and saw in small print that they had moved to 98th Ave. When I got there, the lot was unsecured, wide open, no lights, and nobody in the security/payment booths. There were no shuttles, there were no employees, and there was nobody answering the phones.

I tried customer service for a refund, no luck. I finally disputed the charge with my credit card company. Until Expresso can get their act together, we will not use them nor should anyone else. They are collecting money with having a lot to park cars.

Date of experience: August 07, 2020

Date of experience: June 22, 2020

I love parking at the Expresso airport parking garage. It’s convenient, the shuttle busses are clean and the drivers have always been friendly. I’ve only had one small issue with the parking garage and that’s when I was charged an extra fee for not picking my car up at the scheduled time I had made on my reservation through the app. We were only about 30 minutes late arriving back to the garage after we got off the plane, grabbed our luggage and waited for the shuttle to come pick us up. On this trip we seemed to have waited extra long for a shuttle. I was a little disappointed for being charged extra. That was the only negative complaint I have had with Expresso and I have been using then for years.

Date of experience: May 31, 2020

Consistently a quality place to park/leave your vehicle. No issues, good price & easily accessible.

Date of experience: May 19, 2020

Date of experience: May 15, 2020

Thank you for watching over my car during the 51 days I was parked at your facility.

Date of experience: May 11, 2020

Great service as usual but someone had been in the vehicle the seat was back as if someone had laid down in it

Date of experience: May 02, 2020

Excellent Service to and from the Airport. Drivers were courteous and friendly.

Date of experience: April 09, 2020

With the current stay at home orders there are less travelers. I had to wait 30 minutes for a shuttle to the lot. Maybe they should have a number to call for pick up.

Date of experience: April 09, 2020