exp.uk.com Reviews 101

Waste of space and I am trying to buy. Agent not calling for me to view, think I will try finding owner myself.

Date of experience: July 08, 2025

Overpricing properties in Epsom area - This is Andrew Burn. Andrew your houses ARE NOT selling, they are overpriced.

Date of experience: July 08, 2025

Guy Bennett doesn't turn up to valuations with no explanation.

Date of experience: June 21, 2025

Iwona Budgell was supposed to be valuing my property but didn't turn up. Let her a voice message but still no reply. It's rude when you spend time with someone and then they don't even have the courtesy to respond.

Will ensure I avoid eXp at all costs moving forward if this is the type of people they represent.

Date of experience: June 28, 2025

My wife had the displeasure of talking to Martin Paston today. incredibly rude man. first she had to call 4 times and leave 4 messages before he got back to her regarding arranging a viewing for a house. On Monday my wife asked for a viewing for Friday, Martin messaged her on Thursday at 12 to confirm Friday viewing for 1400. My work schedule had changed and I was now working Friday, My wife called him on Thursday at 1404 and left voice messages asking to cancel the viewing as I was working. Martin called my wife on Friday at 1358 and said are you coming for viewing and my wife said no, as I told you yesterday we cannot come, Martin said "so you don't know when you husband is working?" "You don't know his days off?" my wife said we asked for a viewing on Monday, we did not hear anything from you until Thursday and I called you on Thursday, but you never answer your phone. Martin's behavior is very rude. I do not welcome his patronizing tone. I will knock on the house for sale my self and tell the vendors about our experience. I do not recommend EXP at all if this is the level of service.

Date of experience: June 13, 2025

Tried to get a viewing of a property in Poole as a cash buyer all lined up for a viewing and then 50 minutes before the viewing they emailed to cancel stating that they had already had multiple viewings and offers, they do not even have the courtesy to phone you i only checked my emails on the off chance, not impressed at all with EXP UK seems to me they are just a another two bit and unless your face fits they are not interested.

Date of experience: June 11, 2025

Awful phone lines, no matter who's phoned i used the line was always cutting out and awful, first call it cut out for like 2 seconds so she just put phone down, took me 3 attempts to actually speak to someone.

Wanted to arrange a viewing on a house we seen through rightmove, never got a call back. Chased them for a week and again nobody phoned back. Do they actually want to you know.....sell houses? i think clients deserve to know that their paying for horrible phone lines and anyone interested in the property is being blanked.

Worse estate agent i have ever dealt with. Decided to just forget about the house, shame as we liked it and would have probably bought it a day after it was added, have a feeling it might be on there a while..

Date of experience: June 01, 2025

Received a visit and advised my home was 10k- 15k over priced and then hit with a 1.25 fee plus vat and a package fee on top that was partially refunded

I'm sure at a 10/15k reduction my home will sell without paying 6k too.sell

Date of experience: May 06, 2025

Never got back to me despite leaving 2 enquiries on Zoopla and then 3 calls for them to say they will pass the info onto the particular estate agent that was dealing with the property. Even when I asked if the property was still available and they said yes despite the fact that when I drove past it had said ‘purchased’. All I would have asked for is a phone call or email to say that it is no longer available instead of just leaving us to constantly be calling. Thumbs down

Date of experience: April 22, 2025

Really great service from Jess Inch our agent selling a flat. This was a rental property and we live a long way from the property but Jess handled all the viewings and went above and beyond to keep us informed of progress.I went to EXP after using two more established agents who frankly gave me more of an impression that they were doing me a favour rather than happy for my business. I will us EXP again

Date of experience: April 29, 2025

Given up chasing this company.
Both ESP Aperta Wifi Door Bell Stations have never worked properly.
Now I have an Android phone and I've been fobbed off with excuses as to why the there is not App for the new phone.

Date of experience: January 16, 2025

Wish we had read the reviews before we had engaged with EXP. They were the only company that we found difficulty in trying to arrange a viewing. We did manage to get a viewing in the end. The chap that did the viewing was nice. David was very informative and answered all the questions we had. We put offers in for this particular house as it was nice although smaller than the pictures suggested. We got short responses with our offers, no guidance on counter offers just they want more money. Not the best negotiation tactics IMO. We fell like more could have been done to persuade the sellers as we think the house is over priced and the current market is very slow (I work within the sector)

On another note, we found a house that is bigger but also very similar, on the market for £17,500 less. We put an initial offer in and we were advised straight away what the seller was looking for. We went back with another offer and it was accepted. This took less than 24 hours and we got it for £17,500 less than the asking price, so in all, we have saved probably well over £30,000. This particular estate agent could teach EXP a thing or two indeed!

Date of experience: April 12, 2025

Great service from Andrew Beere when arranging a viewing. He couldn’t have been more helpful and was very pleasant to deal with.

Date of experience: April 14, 2025

Attempted multiple times to book a viewing of a property via Rightmove and Exp website that I was really interested in.Agent was Emma
Ewing Carlisle Estate Agent. All requests were ignored and no reply. Property has now moved to sale STC so was obvious enough interest had already been received to take forward and not take any further on, which is understandable but to ignore all other correspondence is just incredibly poor. A different local estate agency has at least had the decency to respond telling me that in the past. Like most other reviews on here seems to be luck of the draw with the property, location, and the specific agent who is overseeing the sale as to whether or not it’s a good experience or not.

Date of experience: April 04, 2025

phoned in so many times too view a rental property and they kept saying there going to get back to me, to await a call from richard, them or richard never even had the decency to phone me back, and the property all of a sudden got let agreed on , mess arounds aint the word

Date of experience: April 03, 2025

James clelland of burntwood exp branch should not be taking taken seriously by buyers or sellers alike as he try’s to lie and use bully boy tactics to sell houses very rude individual.And when you put in the asking price bid he’s says he has spoken to the vendor and they don’t want to sell you.AVOID AT ALL COSTS

Date of experience: March 22, 2025

Choosing Jose Bailao as my estate agent was the best decision I made when selling my W10 property. After a frustrating experience with a high street agent who conducted 20 viewings with no offers - seemingly just getting people through the door - the contrast with Jose's approach was remarkable.
From day one, his service was genuinely personal and strategic. Rather than rushing to show the property to anyone and everyone, Jose carefully vetted potential buyers to ensure they were genuinely interested and financially qualified. His targeted approach led to quality viewings that resulted in multiple offers.
What truly sets Jose apart is his unwavering integrity and commitment throughout the entire process. He was always available, offering wise advise when needed and encouragement during challenging moments. His expertise in the London market and genuine dedication to achieving the best outcome for his clients shone through at every stage.
Jose's involvement didn't stop at finding a buyer - he remained actively engaged throughout the entire sale process, ensuring everything progressed smoothly to completion. His professional yet personal approach made what could have been a stressful experience far more manageable.
I wouldn't hesitate to recommend Jose to anyone looking to sell their property. In a market full of estate agents, he stands out for his genuine care, strategic approach, and absolute commitment to his clients' best interests.

Date of experience: January 20, 2025

We brought a property through James Parsons at EXP in the Congleton region. James was friendly, approachable, professional and efficient. Answering questions promptly in relation to the house purchase where he was concerned. I highly recommend and I would certainly use in the future.

Date of experience: February 20, 2025

Great dealing with Mark Goodeve-Docker. Has an amazing knowledge base and made time for me and all of my questions! Highly recommend

Date of experience: February 26, 2025

WARNING TAKE HEED AVOID!!
Made an offer for a property in Croydon which I later found out had boundary wall issue but agents told vendor I was made aware of this prior to offer. NOT TRUE!! I've wasted money on searches and surveys, would never have made an offer if I had been made aware. Also don't agree to communicate by WhatsApp, keep to good old fashion email...paper trail!

Date of experience: February 21, 2025