elbec garden buildings Reviews 3,438

Very happy with my 7x7 corner summerhouse. The wood was good, no big chunks out, or splits.
Also the company quickly refunded the difference in price, when it went on sale, just after my purchase.
Price was reasonable too.
The summerhouse looks really attractive.
The only downside was the bad way the wood was fastened together, on the pallet. Really over the top, and it made it difficult to get the planks of wood, off the pallet. Expect to spend an hour, removing the wood.
That issue certainly needs looking in to.
Do I recommend? Yes

Date of experience: June 13, 2025

Was a bit wary given some of the reviews, but thought I would give them a chance.
I ordered a rowlinson arbour that was cheaper than anywhere else and with free shipping, it was delivered in 2 days! The delivery team kindly took the item to my back garden. The product was in perfect condition. I would definitely use again.

Date of experience: June 25, 2025

I ordered a greenhouse from them. They told me I would get a call regarding delivery. They called and said the company they use cannot deliver to my address. This was supposedly checked on their website where they ask for your post code to verify that they can deliver, and mine was OK. I do not live in the highlands or island. I'm in Dumfries and Galloway near the borders hardly a million miles away. Im on a good road that they get a low loader down easily whilst delivering caravans, so a greenhouse is a piece of cake. Absolutely gutted it's taken me 4 weeks of research to find the right greenhouse now this.

Date of experience: June 23, 2025

After speaking to a member of staff on site, who was very helpful, I then ordered an Arbour online. I received confirmation and delivery details straight away and was kept fully updated. Upon receipt, one part of the wood was severely damaged but this issue was resolved quickly and without any questions. I would definitely use this company again and have recommended them to friends already! I'm so happy with my new outdoor space. 😊

Date of experience: May 23, 2025

I bought 6x4 shed to replace my old one and deeply regret t, the quality shockingly bad now I've got a eyesore siting in my garden..

Date of experience: May 21, 2025

Selective replies Say it all
Funny how they only ever seem to reply to the glowing reviews,,.

Date of experience: May 21, 2025

We bought a fence which we were pleased with.
All in all an easy company to deal with,transactions were easy,driver turned up when he said he would and was very friendly.

Date of experience: May 10, 2025

Shockingly bad poor quality 6 x 4 shed. Purchased to replace an old one. Now I have an eye sore in my garden. I sent photos to them highliting the obvious to all defects and received no feed back.

Date of experience: April 13, 2025

Only replies ot the good reviews! suspicious!

Date of experience: May 04, 2025

Funny how they only ever reply to the glowing reviews', not that there's many of those!

Date of experience: April 29, 2025

Really easy to order and the delivery date choice is excellent. Plenty of comms about what to expect on the day etc. Nice product, arrived on time and a cheerful driver offloaded for me. I've knock off a star as the fixings and instructions etc were missing but to be fair they called me the next day after m leaving a message in the evening and apologised - no faffing around having to send photos or proof and a very pleasant chap apologised. In fairness, the delivery came direct from the manufacturer (or wholesaler) so it wasn't their fault but it's their name on the sale! These things happen - they sorted another delivery promptly. I'm pleased with the service but it was a shame I had to wait for the fixings. Never mind, the situation was dealt with professionally and I'd buy again from them.

Date of experience: April 24, 2025

Absolutely terrible quality and awful customer services. Most of the parts arrived damaged, not functional, broken and split. My delivery was nearly 2 months ago and I am still waiting for replacement parts which keep getting rescheduled or cancelled without reason.

Date of experience: March 07, 2025

The 4x6 Pent Shed was delivered with poor instructions and unidentified pieces of wood- elbec is clearly too mean to give focussed instructions for their individual products ad certainly don't put themselves in the position of their customers demonstrating total lack of empathy. The quality of the wood was far poorer than our feather edge fence- full of knots - some of which have fallen out leaving holes in the walls - see photo. Some upright slats were literally bent at knot points and one actually arrived snapped.The feather edge boards themselves were warped in places and half inch of daylight clearly visible. Interestingly one of the last tasks of construction was to put up an elbec sign above the door - The company is clearly so ashamed of their products they didn't bother including one. I have several other photos illustrating the exceptionally poor quality.”

Date of experience: March 11, 2025

I'm a tradesman, and do various jobs for members of the public. Customer wanted a specific shed that this company provides. Delivery was in 5-10 working days. We are now at working days number 19, no shed. Despite numerous emails Elbec simply aren't interested. Customer service is non existent. I would never use this lot again, and would advise you to do the same

Date of experience: April 24, 2025

Our experience with Elbec was fine, but the product itself has been a disappointment. We've had it for a year now, and it has literally damaged some of our belongings. It leaks and builds up a lot of condensation, making the inside damp even when it's not raining. If you're planning to store your garage items, I wouldn't recommend a metal garage.

Date of experience: March 13, 2025

Very disappointing company who were even worse than the last greenhouse company that I used which I didn't think was even possible. Beware of companies who are just a front end of a real supply chain and have no care to even ensure proper communication regarding delivery and shipment. I was not communicated with once the order for what is a very expensive £1500 greenhouse was placed and had to chase them up. Really unprofessional by being too willing to place inconvenience on me as a customer. Item then arrived and was labelled with two different sizes of greenhouse on it so I had no idea what I was even receiving and despite being advised by who I think may be the manufacturer, Shire, (but who knows who does what with these guys as nobody takes any responsibility for anything), that I should categorically check what they have sent out when I receive it at the door. the delivery driver hasa fit when Itry to despite my not being able to see if is tthe right size greenhouse or even if it has come with glass!!!!!!!!

I can see not one piece of glass on the pallet and am then being chastised to not open 'my plastic on my very expensive paid for item so that I can see if the glass has been delivered and why it is labelled as both a 6ft x 12 ft greenhouse as well as 6ft by 16 greenhouse!!"

Ridiculous waste of time and then Elbec try to tell me that I have no right to check my own items that I have already paid for before I sign for them at my door and it is to prevent inconvenience to the courier!!! t

I am the customer!

They would of course clearly rather inconvenience me as the customer.

They really need to step their game up and not be so nonchalent and put proper communication and procesess in place instead of expecting me to call the manufacturer and courier to save them doing it. Really negative experienceand would not use them again. No sense even to just ring Shire and ask
them what they packaed up as a greenhouse just YESTERDAY and whetherit is theright size and if the greenhouse comes with glass which I know is irrelevant apparently to Elbec. Fed up of dealing with companies who are happy to take money and then not give a good customer experience to and think its totally acceptable for customers to receive things that may be damaged, etc... and just have to then, as teh paying customer, waste time getting replacements – £1500 for a few bits of wood and glass and nobody can just streamline and tidy up their labelling and processes. Pehaps also tell the customer what they are receiving - 1 crate, 2 crates – and also get the courier to call when they are supposed to! Incredulous to also be told by Elbec that, if anything is delivered by the courier and it is damaged, it is not Elbec's responsibility. Who did I pay then? who am I in contract with????, as It's certainly not my responsibility.

they even tried to blame the driver when they themselves have a really poor end to end process.

Date of experience: March 14, 2025

Very easy to order and with the size you need
Great quality easy to assemble

Date of experience: February 13, 2025

I recently ordered a garden shed from Elbec Garden Buildings. The delivery was punctual, but the driver refused to accommodate my request to place the shed pieces closer to my home, which was frustrating. The quality of the shed wasn't up to expectations; it arrived with some damages. Customer service was not very helpful in resolving the issues, which made the experience less than ideal. There were some issues with payment follow-ups as well. Overall, it's a mixed experience; while the product was okay for the price, the service could definitely improve. Therefore, I would rate them 3 stars.

Date of experience: November 26, 2024

I bought the 8 x 8 Shire corner summerhouse..
Slight delay on delivery but still arrived on the day ,driver off loaded all pieces carefully. He was brilliant after a long day .
I installed the house myself and it fitted together very well indeed . Just follow instructions . Overall took about 3 days including painting and weather against me but no problem.
Good quality doors windows and panels and for less than £900 delivered I was worried it may be poor but far from it. Real glass used and spare pieces included too, plenty of fixings ,spares on these. Nothing pre drilled so a good battery drill recommended. Great company, build and final looks , can't fault it. Why pay more ?

Date of experience: November 01, 2024

Dreadful experience that caused me the loss of a day off work and a fee for cancelling tradespeople.
Ordered a shed, had no communication for 10 days until I chased them with emails and phone calls. Eventually after two weeks I was given a delivery date within a few days. Took the day off work but called on the day as not had a notification as promised. Then told it's out of stock and won't be coming, not for weeks by the sound of it. It's partly my fault for trusting this company and buying cheap and not reading reviews. But the organisation within this company is deplorable. Avoid, and save yourself disappointment and poor service!!

Date of experience: October 21, 2024