Duke Fotografía Reviews 133

I bought a pair of Steiner binoculars from this shop. The binoculars arrived in a well sealed outer box with Duke tape that clearly had never been opened. It had no customs inspection stickers as was shipping within the EU.

The inner Steiner box had it's seal broken and the Steiner binoculars were smashed extremely badly. (I'd leave photos if I could of both sides almost smashed apart.

They claim they refunded although I told them I did not want a refund but a replacement binoculars of equal grade at least as I would now have the trouble and cost of trying to buy another binoculars. Duke refused to replace (out of stock). Duke deny that they shipped in this condition and refused to do anything else and claim they have refunded (no refund received yet) and I'm left without my money and without my binoculars.

Edit: At least they seem to be engaging with me but still poor. Upgrading to 2 star because their website and pricing ok. Just awful response to an issue. Still refund not received.

Date of experience: February 06, 2025

Very good service. Bought online with pickup in the store. Fast replies on email for my questions, good service at pickup.

Date of experience: December 02, 2024

I order a lens through Fnac's Belgian website. This is a lance from Sony that was on promotion. I pay and get confirmation that the lens will be sent. A few hours later, I receive an e-mail that the payment has been refunded without further explanation. After much back and forth gamail with Fnac, I get a very short email from Duke Fotografia that there was an error in the price. With that I have to make do.
All I can say is don't do business with Fnac or with Duke Fotografia. They are both rogue.
There is something like duty of delivery at the posted price. I will enforce this!!! Even if I have to take legal action to do so.

Date of experience: August 18, 2023

A good shop for foto and video equipmen in Canarias. Responseve team and good products.

Date of experience: August 01, 2023

A clean five. I bought 4 things. everything was great, fast delivery, postage 00. Spain - Croatia, very satisfied

Date of experience: April 12, 2023

I ordered a Nikon Z7 from Duke Fotografia in Las Palmas, but before I placed my order, I repeatedly asked the question: does the model you sell support all European languages in the menus? Their answer was: "SI, TODOS LOS IDIOMAS EUROPEOS" ("Yes, all European languages"), but when I received the camera, the menus were only in English, Spanish, French and Portuguese.

So, they lied.

When confronted, they had no choice but to take the camera back. I did expect some kind of last-minute twist in the tail, but didn't know what it was going to be.

Well, it was this: once they received the camera back, they claimed that I had sent it with an old EN-EL15 battery with it, instead of the newer EN-EL15B. This was simply not possible, as the three EN-EL15 batteries I have are Dymo-labeled 1, 2 and 3. Knowing this, I had been extra careful to send back an unlabeled battery. Therefore, the battery I sent back HAD TO BE the brand new EN-EL15B that came with it originally.

Of course, there was no way to prove that. They could claim anything, now that they had the camera back, and still had my money as well... So, I decided to play low profile and benignly asked what they suggested: they said they would take 40 euros from the sum they were about to reimburse me, and I had no choice but to accept, knowing full well that I was being cheated. Oh, and they kept my "old" battery, too.

I had no resort, except explain in this review how they treat customers, so that this very unpleasant misadventure would not happen to others.

I seriously advise AGAINST doing business with Duke Fotografia. In my experience, they are capable of being dishonest people, first lying about "SI, TODOS LOS IDIOMAS EUROPEOS", then lying about the battery to justify not fully reimbursing me.

Date of experience: February 05, 2019