Jada went above and beyond in helping me with several different objectives today. Her care, patience and commitment to customer service far exceeded my expectations! She ABSOLUTELY brought a smile t... See more
Company replied
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Review summary
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See what reviewers are saying
Verified
My husband, Bryan, passed away June 1st. I was able to close out his account n start anew by continuing his account under my name, and issuing 2 new beneficiaries.
Verified
Jada was so friendly & helpful when contacting me about the setup or my online account. I appreciate how she completed the process & informed that if I have any questions to call her directly, she'll... See more
Company replied
Verified
Employer worker, Wanda Thomas is excellent and well knowledgeable of her job duties. Her kindness and patient speaks volume. She went above and beyond her duties in making sure my account was exactly... See more
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Company details
- #1 of 7 best companies in Credit Union
- #1 of 28 best companies in Bank
- #1 of 2 best companies in Federal Credit Union
- #59 of 205 best companies in Financial Consultant
- #17 of 112 best companies in Financial Institution
- #4 of 20 best companies in Mortgage Lender
Written by the company
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at marketing@dugood.org.
Contact info
7505 Eastex Frwy, 77708, Beaumont, United States
- (409) 899-3430
- marketing@dugood.org
- www.dugood.org
4.8
Excellent
4K reviews
Replied to 16% of negative reviews
Typically replies within 1 week
Verified
Overall excellent service
Date of experience: July 06, 2025
Verified
Best customer service ever
Best customer service ever. Always helpful and understanding. They are always smiling when they greet you.
Date of experience: July 02, 2025
Verified
Ashanti was very patient and helpful…
Ashanti was very patient and helpful throughout the process. Thank you!
Date of experience: July 02, 2025
mid service
Date of experience: July 03, 2025
Verified
They are very helpgreful and great to work…
They are very helpful and great to work with
Date of experience: July 01, 2025
Reliable Friendly and Easy to use
Date of experience: December 16, 2024
Verified
Continuing my husbands account
My husband, Bryan, passed away June 1st. I was able to close out his account n start anew by continuing his account under my name, and issuing 2 new beneficiaries.
Date of experience: July 04, 2025
Verified
Great Experience
Marrisa was very helpful, and keep us informed with every step of the process.
Date of experience: July 01, 2025
Verified
Verified
Service rep was very helpful and…
Service rep was very helpful and friendly.
Date of experience: July 02, 2025
Clear and concise information…
Clear and concise information throughout the process.
Date of experience: July 01, 2025
I’m really impressed by Jada’s patience…
I’m really impressed by Jada’s patience and understanding with me, I’m glad she could help me with the issues I was having with my login
Date of experience: July 02, 2025
Tammie Christopher is the best
Date of experience: June 29, 2025
The environment the customer service…
The environment the customer service the knowledge
Date of experience: July 01, 2025
Verified
First time property loan with DuGood.
We were informed that the loan wasn't funded on the day of signing, they were working on it at 4 pm on signing day. This loan was preapproved on about 6/29/25 a little disappointed in the process, seemed like the people with DuGood weren't well trained on this process. Today is 7/3/2025.
Date of experience: July 03, 2025
Always get excellent service and the…
Always get excellent service and the best advice.
Date of experience: June 28, 2025
Very polite and helpful
Date of experience: June 30, 2025
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