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The folks at tyler ,tx location were amaziing from start to finish. Miguel and Draylon( please forgive if i spelt it wrong) they made the experience smooth and stress free. Ms. Jones that finished up... See more
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This is the second we have purchased from DriveTime. The service is amazing, the team is cheerful, friendly and super helpful. They know how to meet expectations. Having purchased from other dealershi... See more
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I have to say, this was the most pleasant car buying experience I ever had. Everyone was so helpful and felt like a team. The offices (El Cajon and Torrance) were conveniently located close to the... See more
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Your commercial is deceiving because what you see on tv is not exactly what happens at the dealership. I was instantly approved for the vehicle but was not given the option to pick my payment. Your... See more
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Company details
About DriveTime Car Sales
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
7457 E. Hampton Ave., 85209, Mesa, United States
- (888) 290-0148
- approvals@drivetime.com
- www.drivetime.com
Discover DriveTime
4.0
Great
25K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Good quality cars and friendly people
The folks at tyler ,tx location were amaziing from start to finish. Miguel and Draylon( please forgive if i spelt it wrong) they made the experience smooth and stress free. Ms. Jones that finished up the paperwork with us made sure we understood everyrhing. I highly recommend them.
Date of experience: July 05, 2025
The best dealership ever
The best dealership ever. I love the customer service they were excellent
Friendly and helpful. I’m satisfied and would highly recommend others
Date of experience: July 03, 2025
Must stop in for a deal.
Go in, got greated by Tex right away. He even offered the snack station. That was a big plus.
Tex helped me all the way through the process. And I absolutely love the Ford Escape I got!
Will definitely be referring and going back.
Date of experience: July 03, 2025
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This place is a joke
This place is a joke. Poor quality service. If you buy here you get junk. Employees are rude. Don't waste your money
Date of experience: June 28, 2025
Luis was very kind and helpful he was…
Luis was very kind and helpful he was truly a blessing thank you
Date of experience: July 02, 2025
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On the website the thing that got me…
On the website the thing that got me was u can have one monthly payment as low as 300 . They make things easy . He'll no I should've just gone to a new car dealer and get a new car with my daughter's cosigner I could've instead got hacked in to a car that had problems ok they paid for the problem one of the times the other no . And the time it was at the car shop I lost lots of clients and it work . And I mention to the car sales lady I needed the car for me to make money well right it seem im out of work because of it . And the monthly payment ok I thought it was 2 payments after on the website mentioned one . Now it's turning out to be 3 payment of 300. Seriously .... u guys don't help . Oh you guys do help in bringing my credit down . The sales person mentioned if any issues u got or need help with payment call or check the payment app thing well I did I put it in like schedule a station for the payment it doesn't work u guys can get ur car back instead of making it less headaches u made it more stressful thank u
Date of experience: July 03, 2025
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It was great!!!
Date of experience: June 02, 2025
Great Customer Service
Bayleigh was great to work with. Honest, patient, answered all questions we had, and most of all, she didn’t pressure us to purchase if we didn’t want to. We will definitely be repeat customers when it comes time for a new vehicle for someone in the family.
Date of experience: July 01, 2025
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they sell broke down used cars they…
they sell broke down used cars they dont believe in fixing. do not buy from them. i never will
Date of experience: July 01, 2025
Reply from DriveTime Car Sales
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
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André Johnson in Highland Indiana has a…
André Johnson in Highland Indiana has a great support team!
Date of experience: June 28, 2025
Reply from DriveTime Car Sales
We appreciate the 5-star rating you submitted, Ana. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Andre was able to create that for you!
Thank you,
DriveTime Customer Relations
SOLD ME CAR THAT HAS SAFETY ISSUES,AND…
SOLD ME CAR THAT HAS SAFETY ISSUES,AND EXTENDED WARRANTY WONT EVEN PAY FOR TOWING TO DEALER,DONT GET SILVER ROCK DONT FINANCE THRU BRIDGECREST AND DONT BUY FROM DRIVE TIME.
Date of experience: February 24, 2025
Reply from DriveTime Car Sales
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
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Service was excellent
Service was excellent, Rasheda was very knowledgeable.
Date of experience: June 30, 2025
Reply from DriveTime Car Sales
We appreciate the 5-star rating you submitted, Bennie. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Rasheda was able to create that for you!
Thank you,
DriveTime Customer Relations
This was a waste of time that I knew…
This was a waste of time that I knew from the beginning. I was told all these different things and when I get there it's something else. On top of that I filled out the form online and told them what I was putting down. When I get there they don't even have nothing in that category. I called before I even went to this location and was told everything is good just come in. I payed a Uber twice to get there and back when I could of been notified before hand or told on the phone. This drive time needs to get better with knowing information for them and the customers. I'll never go back to any drive time for this matter. When I walked in I knew it was going to be some bull shit. Not a good company at all and I wouldn't recommend anyone to go there. If I must say this we as the worst experience ever trying to buy a car. I see this company is not for the customers. COMPLETE WASTE OF TIME
Date of experience: June 30, 2025
Reply from DriveTime Car Sales
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
The approval process was smooth and…
The approval process was smooth and fast!! I knew what I wanted and was able to leave with my new ride!!
Date of experience: June 28, 2025
Reply from DriveTime Car Sales
We appreciate the 5-star rating you submitted, Lasonia. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the Memphis-Covington Pike dealership was able to create that for you!
Thank you,
DriveTime Customer Relations
Second purchase same quality experience …
This is the second we have purchased from DriveTime. The service is amazing, the team is cheerful, friendly and super helpful. They know how to meet expectations. Having purchased from other dealerships, the biggest difference for me was the “no pressure” atmosphere. The best part was the great interest rate we got after paying off our first car!
Date of experience: June 28, 2025
Reply from DriveTime Car Sales
We appreciate the 5-star rating you submitted, Beth. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the Dayton location was able to create that for you!
Thank you,
DriveTime Customer Relations
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A Disgraceful Experience
On April 28, 2025, I purchased a 2016 Volkswagen Jetta from the Covington Pike location. I made my first payment on May 30, 2025 from that day forward all types of lights (air bag error light, explanation point light, when turning the wheel it made clicking noise and my vehicle was stalling to excellerate) on the dashboard come on. On June 9th, I made an appointment at Pep Boys with Silver Rock. Pep Boys advised that my vehicle needed to be serviced at Volkswagen dealership. Pep Boys was a disgrace with customer service and all. I spoke with Drive Time customer relations we agreed to take vehicle to Volkswagen dealership. I spoke with the service tech, he informed me that the vehicle incorrect parts on the vehicle. Whatever service that was supposed to be completed. It was half done or not done at all. As of today, June 29th my vehicle is STILL at Volkswagen and the service center has sent three (3) invoices to Drive Time customer relations with part numbers, cost of parts, pictures of the parts and why the services are needed. Customer relations keeps denying the claim saying they need more information. When you purchase a vehicle Drive Time advise you to purchase Silver Rock (warranty) which covers nothing. Everything you bring to warranty or Drive Time customer relations, it's what they do NOT cover. At this point I am done with Drive Time. Keep your hard earned in your pocket.
Date of experience: June 29, 2025
Reply from DriveTime Car Sales
Thank you for leaving your review, Marion. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
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Drivetime are con artists
I bought a 2021 GMC Terrain from Drivetime in Augusta, GA on May 10th 2025. This was a big investment for me and a difficult decision to make. I needed a reliable vehicle for work and general transportation for my kids and myself. I took the leap trusting Drivetime was selling me a sound vehicle and had done their due diligence in performing a pre purchase inspection. On June 18th just 39 days after purchasing this vehicle and (still making payments actually having just made the first payment after initial down payment) I was left stranded when the transmission wouldn't shift. I contacted SilverRock who I pay for the warranty with. I got the vehicle to a transmission shop over an hour away that is in network that night. The following day they notified me that the transmission fluid was completely black and full of metal shavings. For any remotely qualified mechanic checking the fluids would be part of an inspection. When I voiced that to Drivetime they only said we just check for active mechanical failures. This was an active mechanical failure as the internal parts of the transmission had already begun breaking down. They either didn't inspect or more likely chose to sell it anyways. As of today the 29th of June still no vehicle it has been 10 days without the GMC I purchased and am paying for. SilverRock wanted to source their own transmission to replace the current damaged one and after several days found one that will be delivered to the shop this coming week. Being a holiday week upcoming they notified me the car most likely won't be finished until the following week. After the transmission is replaced there is still further diagnosis to be done for other strange noises that developed. I'm without the GMC I'm paying for 20+ days maybe even a month or more. The warranty only covers 10 days on a rental at 30 a day. When I asked Drivetime if they would cover the additional days or provide some type of options or assistance I was told they will do nothing absolutely nothing at all. No rental assistance, no return, no trade, no real apology from Drivetime Augusta or corporate customer relations. The only assistance I'm getting is through SilverRock who I pay for the warranty with. No attempt at all to do the right thing in any way shape or form. No attempt at all to show any concern for a consumer and human being a single father working class citizen who trusted their company spent thousands of hard earned dollars and was conned by Drivetime. This was a con in fact because no attempt to rectify selling a lemon was made.
Date of experience: May 10, 2025
Reply from DriveTime Car Sales
Thank you for leaving your review, Will Ford. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Exceptional service
I have to say, this was the most pleasant car buying experience I ever had. Everyone was so helpful and felt like a team. The offices (El Cajon and Torrance) were conveniently located close to the freeways.
The service was so friendly. Joseph at the Torrance e location was so helpful and made a good experience great!
Bravo to DriveTime!
Already recommending to friends
Date of experience: June 27, 2025
Reply from DriveTime Car Sales
We appreciate the 5-star rating you submitted, Lindsay. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Joseph was able to create that for you!
Thank you,
DriveTime Customer Relations
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So went in the store in Des Moines…
So went in the store in Des Moines Iowa. Had a 5 pm appointment sat around for 25 mins before someone talk to me . Then was told it would be 90 mins or so .
Date of experience: June 27, 2025
Reply from DriveTime Car Sales
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
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Good afternoon I was a cosigner on a…
Good afternoon I was a cosigner on a vehicle we purchased at your dealership and the vehicle has been nothing but trouble. I went back to the dealership and talked to the general manager and ask if we could get another vehicle he said he could not do it. He said if we wanted to return the vehicle it would be a volunteer repossession and I said I'm not going to trash my credit. I'm very disappointed in your service.
Date of experience: June 07, 2025
Reply from DriveTime Car Sales
Thank you for leaving your review, Carl. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
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