DriveSolutions.com Reviews 1,259

TrustScore 5 out of 5

4.8

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company for the positive experience regarding their orders and the products received. People highlight the fast delivery service and the accuracy of the website in recommending the correct products for their devices. Consumers also value the helpfulness and knowledge of the staff, especially when it comes to providing guidance and support. However, some reviewers have reported issues with customer service responsiveness, especially concerning returns or when dealing with defective products. A few customers have also mentioned difficulties with the website, such as outdated registration forms or problems with the captcha system.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

This company was both thorough and incredibly helpful! The product that I ordered came on time and in perfect condition. I was very happy with their customer service as well. I had a little SNAFU with... See more

Rated 5 out of 5 stars

I had a Dash Cam hard wire installed by Dean from Drive Secure Solutions and he did a fantastic job! The camera was installed very neat and tidy and it only took around an hour on my own drive Cou... See more

Rated 5 out of 5 stars
Verified

SSDs were compatible as advertised. However, a ROG Strix 17 GL703GE will not just simply boot up after a data transfer/cloned image into a new Gen 4 Samsung 980. Recommend taking in to a PC Shop if up... See more

Company replied

Rated 5 out of 5 stars
Verified

Arrived faster than promised. Item as described, and works as intended. Very pleased with purchase. Thank you.⁷


Company details

  1. #3 of 4 best companies in Drives and Storage Service
  2. #16 of 67 best companies in Computer Accessories Store

Written by the company

DriveSolutions.com specializes in storage devices for all applications including laptops, desktops, all-in-ones, servers, surveillance systems and more. We offer hard drives and solid state drives in all form factors including 2.5" & 3.5" PATA & SATA, M.2 SATA & PCIe NVMe, SAS, etc. We take the guessing out of what is compatible with your system with our EZ Upgrade Center, which has thousands of models of computers that show what replacements and upgrades are available for your system. Contact us for personalized assistance ... we are happy to help you whether you are replacing an existing drive or want to upgrade!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Fantastic Overall Experience!

This company was both thorough and incredibly helpful! The product that I ordered came on time and in perfect condition. I was very happy with their customer service as well. I had a little SNAFU with my address and they called to make sure they were shipping to the correct place. It was very thoughtful!

Date of experience: June 24, 2025

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Rated 5 out of 5 stars
Verified

SSD order

The SSD I ordered was recommended by DriveSolutions for my computer and was exactly what I needed. It was shipped and received quickly.

Date of experience: June 07, 2025

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Rated 5 out of 5 stars

I had a Dash Cam hard wire installed by…

I had a Dash Cam hard wire installed by Dean from Drive Secure Solutions and he did a fantastic job! The camera was installed very neat and tidy and it only took around an hour on my own drive

Could not recommend them and Dean himself enough! :)

Date of experience: June 13, 2025

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Rated 5 out of 5 stars
Verified

Excellent service

After talking with Greg and getting the right parts and info it was easy to get started and the parts arrived quickly

Date of experience: May 08, 2025

Rated 5 out of 5 stars
Verified

Mother’s Day save!

Not only did I order the wrong part, drive solutions offered a return, even though I tried to install it. Amazing just with that, then, to boot, they helped me to find out it would work in a different laptop, saving my Mother’s Day present!

Date of experience: April 27, 2025

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Rated 1 out of 5 stars

Dishonorable Company

Lesley contacted me saying that the product I ordered was out of stock. Leslie is a liar.

Lesley instead increased the price of the product on the site by another $50 and did not mark it as out of stock.

Date of experience: May 08, 2025

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Reply from DriveSolutions.com

There was an error on our website that mistakenly showed the product as in stock when it was not. When Lesley reached out to inform the customer, it was simply to communicate that we were unable to fulfill the order as placed — not to mislead or deceive in any way.

After the initial communication, the product listing was updated to reflect a 3–5 day ship time and the price was increased. This was not an attempt to raise the price for profit, but rather to discourage further orders of a discontinued item that we no longer carry. We keep discontinued products listed for a limited time so customers can be directed to current alternatives. In this case, we also included a reference to a newer model that is available.

Once we received the customer feedback, we made an additional update to the product page, clearly marking the drive as discontinued to prevent further confusion.

We want to emphasize that there was absolutely no intent to lie or be dishonest. It was a site error, which can unfortunately happen, and we tried to correct it as quickly and clearly as possible. We also offered the newer model at our cost in an effort to make things right.

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