DOT Compliance Group, LLC Reviews 140

I would give zero stars if I could. I don’t know what’s happened to them over the past couple of years they used to be great. I can never get any assistance. They do not return calls. When I call I get disconnected. When I am lucky enough to get someone on the phone all they try to do is sell me more services That aren’t necessary.

Date of experience: July 08, 2025

This company is horrible -- customer service is non-existent after you pay for their service. I will never use this company again -- ever.

Date of experience: June 16, 2025

Lashaunda over at Dot compliance Group was very helpful this week in assisting me with all my needs

Date of experience: April 16, 2025

Marco has provided excellent customer service since the beginning, he provides a thorough explanation of what needs to get done if there’s an issue to be fixed with your DOT. It’s hard to find people willing to work with you and always with a great and positive attitude. Marco is sure one of a kind customer service representative.
God bless you Mr. Marco, thank you for all the help you have provided!

Marco me a proporcionado excelente servicio al cliente desde el principio, el explica con claridad todo lo que se tiene que hacer si hay algún cambio o problema con el DOT. Es realmente difícil encontrar a personas dispuestas de ayudar al cliente y siempre con una actitud positiva como lo hace Marco.
Es usted uno en un millón Sr. Marco, gracias por toda la ayuda y excelencia que da a su cliente, Dios lo siga bendiciendo siempre!

Date of experience: January 08, 2025

I had the best experience ever with Charlene from the DOT, she was so kind, professional and knowledgeable, I had no issues whatsoever completing the application, she helped me through the process and eased my worries even if I asked the same question twice, she did not get annoyed and answered all my questions with kindness! Thank you, Charlene, you're the best!!

Date of experience: December 26, 2024

This company charged me 3 times for the same service in 2024. I called the company and informed them about it and they said no refunds. They are not affiliated with any government service. I filled a complaint with the Federal Trade commission. If you go to reviews on their website there is no "write a review button"
Stay away!

Date of experience: November 23, 2024

They filed a UCR on our behalf without contacting anyone from the company, thereby underreporting the number of trucks AND triggering an audit!

Date of experience: October 02, 2024

Scammers! DOT Compliance Group, LLC keeps sending misleading letters that look like official government notices, trying to scare you into paying for biennial updates. They imply that your DOT number will be deactivated or you'll face penalties if you don’t use their service. Don't fall for this! You can file your biennial report directly through the FMCSA for free. This company is using dishonest tactics to make a profit. I found out this was not required through them at all, and they were just trying to charge me for something I could do for free directly on the FMCSA website. Avoid them and make sure to check directly with the FMCSA if you need any updates for your DOT number. Stay away!.

Date of experience: October 31, 2024

Scammers. They send out phishing emails targeting less than knowledgeable carriers. You might receive something in the mail misleading you into thinking that your DOT number is being canceled. They make their ads say "DOT" and in very small letters "compliance group," Everything they do, you can do for free. They are a scam origination. Do not pay them one red cent.

Date of experience: October 01, 2024

Lydia's personal touch and knowledge made the process very easy. Highly recommend using their service. On point and professional

Date of experience: September 26, 2023

LASHUNA WAS AUSOME AND VERY PROFESSIONAL WITH EXPLAINING THE DOCUMENTAION AND THE LEAGAL STUFF YES IM VERY HAPPY WITH THE WHOLE PROCESS.

Date of experience: September 10, 2024

DOT Compliance Group, LLC identify themselves as a DOT government agency. They mis direct you making you think THEIR services, including some class and certification are REQUIRED by federal gov. This is NOT true. You can submit your own application directly with DOT and a "Certificate IS NOT required" by law, as they claim. Do not be fooled by them. Thank God I got my information straight before giving them anything! BTW, even at the real DOT they warn you of these scams. On the good note, they were friendly over the phone.

Date of experience: August 28, 2024

This process was easy with great communication and support thank you so much Jeanna Watson!

Date of experience: August 21, 2024

Excellent service, very knowledgeable and helpful, no complaints!

Date of experience: June 10, 2024

I had a really good support from Tina Owens! She went through since the beginning, making it way easier! I recommend a lot!

Date of experience: June 06, 2024

Lashunda is very professional and helpful. Highly recommend her. She tell you what you need step by step. I'm very thankful for her help.

Date of experience: April 28, 2024

Getting all my questions answered. Speaking with someone that made you fell comfortable asking them.

Date of experience: March 26, 2024

Excellent help from Asley . I really appreciated her time and help getting my update done. Even working on a Saturday. I appreciated her calling me back later in the week and also bringing to my attention a class i had to take which i didn't know i had to have but was able to complete through Dot Compliance. Thanks for answering the phone as well. i was on hold for 30 minutes waiting trying to get through to another company. Many thanks.

Date of experience: March 09, 2024

Lashunda is an amazing rep that instantly made me feel comfortable do to her keen sense of humor and her brilliance 360 within the compliance organization! In summary; Poise, compassion, confident and competent! The Michael Jordan of the Compliance industry! Thanks "MJ" you're the real "Compliance GOAT".

Date of experience: March 01, 2024

Nothing could have gone better. The way LaShunda was knowledgeable and her professionalism I know she’ll go far in this business. I will definitely recommend her to all of my colleagues in this transportation business. She reassured me that any further assistance needed was just a phone call away. I gladly let her know I ONLY want to speak with her. It’s such a pleasure to have someone on the other end of the phone who has patience and is very helpful in what’s trying to be accomplished. Seems rare now of days. I look forward to speaking with her again.

Her name was LaShunda Wiggs

Date of experience: December 28, 2023