I am pretty sure Domain.com is in severe breach of GDPR laws in the EU and I will be filing a complaint soon. It seems to be impossible to remove my card information, I have currently (at least... See more
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I initially had several issues in signing in and renewing my Domain Name. These were sorted and bonus was Domain being able to help me make the Web Site Live, something Ive been needing to do. The... See more
Company replied
So quick on the chat to direct you to a human who always manages to resolve any problems. They give you plenty of warning for the domain needing renewal. Available all week.
Company replied
I forgot I was still paying for a Domain Name that I purchased two years ago but haven’t used since… I worked with Anusha and was able to resolve my issue promptly. Also, she was able to take it step... See more
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Company details
Written by the company
It all starts with a great domain. As one of the largest web hosting and domain name providers, we power more than 1.2 million websites worldwide for individuals and entrepreneurs alike. We specialize in affordable domain names, domain transfers, web hosting, email, SSL certificates, web design, and online marketing services. Our free domain services include URL forwarding, email forwarding, transfer lock, and total DNS management, giving customers control over their domain portfolios.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- reputation@newfold.com
- www.domain.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
The support is so excellent and timely…
The support is so excellent and timely always
Date of experience: July 06, 2025
Reply from Domain.com
Hi Abel,
Thank you for your kind review!
Marissa
Customer Advocate at Domain.com
Real Humans
So quick on the chat to direct you to a human who always manages to resolve any problems. They give you plenty of warning for the domain needing renewal. Available all week.
Date of experience: July 06, 2025
Reply from Domain.com
Hi Megan,
Thank you for your fantastic review!
Marissa
Customer Advocate at Domain.com
EXCELLENT resource and EXCELLENT…
EXCELLENT resource and EXCELLENT customer service! Rakshitha was a very caring and knowledgeable agent, within minutes she researched and resolved any issue I had been tackling for three days. Thank you for providing phenomenal customer service! YOU ROCK!
Date of experience: July 05, 2025
Reply from Domain.com
Hi Tracy,
Thank you for your excellent review!
Marissa
Customer Advocate at Domain.com
Pulled me off the ledge
So quick and efficient. Didn't need to explain myself just got right to it and fixed my issue.
Date of experience: July 05, 2025
Reply from Domain.com
Hi Emily,
Thank you for your five-star review!
Marissa
Customer Advocate at Domain.com
Reply from Domain.com
Hi Alex,
Thank you for your great review!
Marissa
Customer Advocate at Domain.com
SSL lockin
They stopped allowing let's encrypt (it is still on their FAQs that you can activate it) and now you are forced to use ˜$30 first year and 89$ ssl unless you host it elsewhere, which of course we will:)
Date of experience: July 04, 2025
Reply from Domain.com
Hi Simon,
Thanks for sharing your feedback with us! We understand how changes like this can be frustrating. If you’d like, we can facilitate support for you, just send over a few account details, and we’ll be happy to assist.
Marissa
Customer Advocate at Domain.com
It's been a great experience getting assisted by the agents in order to renew my email account subscription. The agent guided me effectively through the various processes-from updating my payment meth
It's been a great experience getting assisted by the agents in order to renew my email account subscription. The agent guided me effectively through the various processes-from updating my payment methods to editing my primary email. The agent was providing prompt responses and the interaction felt better than chating with an AI assistant.
Date of experience: July 03, 2025
Reply from Domain.com
Hi Ibra,
Thank you for your wonderful review!
Marissa
Customer Advocate at Domain.com
SEO Website Issues
This morning I encountered a situation on my Company’s FB business blog page where I saw a post, upon publication, being transferred to a business entity utilizing a specific phrase within our webpage address. Upon calling Domain.com, I reached a Pro Services Specialist named “Kent” who immediately understood what was happening, explaining that the involved company was utilizing an SEO algorithm that was overtaking the current SEO algorithm utilized by my website. Kent advised he would take steps available within my existing Pro Services Package to improve and/or mitigate the current SEO interference activity. He made 3 specific recommendations, 1 of which was immediately implemented; the remaining 2 will be implemented as soon as I provide additional requested inputs. I explained that I have an already scheduled interview with a Domain SEO specialist to purchase a formal upgrade package to boost my website’s SEO performance. Throughout the call, Kent displayed professionalism, knowledge, and patience with me in achieving what I wanted to accomplish.
Date of experience: July 03, 2025
Reply from Domain.com
Hi R,
Thank you for your amazing review!
Marissa
Customer Advocate at Domain.com
Reply from Domain.com
Hi Tom,
Thank you for the kind review!
Marissa
Customer Advocate at Domain.com
Fast
Fast, great experience, resolved in one interaction. I highly recomend their services.
Date of experience: July 03, 2025
Reply from Domain.com
Hi Jelena,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
I initially had several issues in renewing the Domain name, signing in and paying the Account
I initially had several issues in signing in and renewing my Domain Name.
These were sorted and bonus was Domain being able to help me make the Web Site Live, something Ive been needing to do.
The Domain people I talked to told me of a service you offer to help me in the process.
Date of experience: July 03, 2025
Reply from Domain.com
Hi Robert,
Thank you for the fantastic review!
Marissa
Customer Advocate at Domain.com
Great support
Great support. Resolved my problem in a simple, straightforward manner
Date of experience: July 02, 2025
Reply from Domain.com
Hello,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
Great service and support team.
Date of experience: July 02, 2025
Reply from Domain.com
Hi Ariane,
Thank you for the kind review!
Marissa
Customer Advocate at Domain.com
I contacted Domain.com in reference to…
I contacted Domain.com in reference to questions about my domain name and website under construction. The representative was patient and was able to resolve my issues and offered additional services I was unaware Domain.com offered. I'm new to starting a business so I really appreciated the support and patience.
Date of experience: July 01, 2025
Reply from Domain.com
Hi Patricia,
Thank you for the glowing review!
Marissa
Customer Advocate at Domain.com
Great customer service
I have used them for years for my domain and never had any issues. Customer service has always been great and their prices are pretty much on par with everyone else.
Date of experience: July 01, 2025
Reply from Domain.com
Hi Joleene,
Thank you for the amazing review!
Marissa
Customer Advocate at Domain.com
Knowledgable rep
Knowledgable rep. Quick and to the point. Took 5min to resolve issues. Thanks
Date of experience: July 01, 2025
Reply from Domain.com
Hello,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
Reply from Domain.com
Hello,
Thank you for the kind review!
Marissa
Customer Advocate at Domain.com
It's been a pleasure
The last couple of years I have had nothing but great service and experiences with domain.com
Date of experience: July 01, 2025
Reply from Domain.com
Hi Ty,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
Though I prefer talking on the phone…
Though I prefer talking on the phone instead of chatting online, this experience with my rep Airyl was so pleasant and fun 🤩 that I wouldn’t have it any other way. A professional who CARES over the internet is a treasure!
Date of experience: July 01, 2025
Reply from Domain.com
Hi Bernadette,
Thank you for the fantastic review!
Marissa
Customer Advocate at Domain.com
Amrith was a great help quickly…
Amrith was a great help quickly answering my questions and acking promtly to find the right resolution
Date of experience: July 01, 2025
Reply from Domain.com
Hi Lance,
Thank you for the wonderful review!
Marissa
Customer Advocate at Domain.com
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