Dive Right In Scuba Reviews 4,721

Fast reliable service.

Date of experience: June 07, 2024

The person that was helping me out I was giving them the wrong name to what I need it they bent over backwards for me to find what I was looking for very very good customer service
thank you a lot

Date of experience: May 31, 2025

I recently placed an order for a dive trip. A part was missing which they didn't have in stock. They actually reached out to another vendor and ordered the missing part for me to get in time for my trip. I don't think I have ever experienced customer service that is this good. The best!

Date of experience: May 23, 2025

I ordered swim goggles for my granddaughter and I chose one based on the reviews. I am so glad I did! The quality is great and the adjustment strap is not made out of rubber so it is so much more comfortable to adjust. It even came in a hard plastic storage box. I had to reach out to customer service regarding shipping and right away got a response. Shipping was quick and I am so glad I ordered from dive right scuba instead of Amazon. Great company

Date of experience: April 14, 2025

Just took the HOG Regulator repair class, and it was excellent! Steve and Dan were very patient while we learned all that steps to service this equipment. In addition, every time I have ordered from them they have always been there to make sure I was ordering the right gear for what I was looking to accomplish.

Date of experience: May 03, 2025

Received order within four days!

Date of experience: January 16, 2025

I absolutely love contacting Dive Right in Scuba! I really want my money to go to brick and mortar dive shops because I appreciate the personal interaction and the ability to receive advice! Diverightinscuba are also a brick and mortar store but offers the benefit of being able to shop from home! Their equipment is high quality and shipping is timely, very transparent process, everything that you would expect from
a reputable company is there! What sets them apart for me is their absolutely amazing knowledge and responsiveness! I have called with things I knew nothing about and someone sat with me on the phone, had a wonderfully friendly conversation, without the pressure to buy! I have received honest advice, like “ what kind of diving are you planing to do?”, and depending on my answer, I received answers like “ you don’t need to buy all this, it’s overkill, however this other thing may make you more comfortable”! They were available when I received the order to make sure I understood how to put it together, sent me
videos and insisted that I can call anytime for advice! Diving equipment is expensive but having somewhere where I will get honest advice about what I do or do not need is priceless! They will forever be my go to place to buy equipment and make sure I understand what I am buying! They have the feel of the friendly local small town store where you know everyone and you are not just a number in a vacuum! In a world of automated responses they are a refreshing breath of humanity combined with awesome customer service!
LVD

Date of experience: December 09, 2024

The company is wonderful. Very professional, Really know their market and the best dive locations. Their equipment is in good shape, they go beyond the norm in making sure everyone is treated well, given great instruction and enjoys their dive.

Date of experience: November 19, 2024

Bill is absolutely beyond awesome! He took his time while I tried on many different dry suit undergarments. He helped me with my dry suit. Even volunteered to stay after closing a little bit so I could get everything fitted and help get me ready to Dive Right in. Bill deserves a raise! Bill is the exact employee I would want working in my company.

Date of experience: February 23, 2024

Great customer service.
Prompt replies to email questions.
Product shipped within 2 days of placing my order!

Date of experience: November 07, 2024

Poor customer service and quality

Date of experience: July 16, 2024

The folks at Dive Right In Scuba are amazing! They have an awesome selection of dive gear. Everything I have received from them has been as advertised and free from any defects or issues. They communicate quickly if something is delayed. When my product ships, they send a confirmation email that I love, complete with their quirky photo and a reminder of how important I am! I recently requested an item they don't normally stock, and ChrisW and KimB accommodated my request! My go-to choice for purchasing scuba gear online is Dive Right In Scuba!!

Date of experience: September 16, 2024

Made my BCD purchase easy and enjoyable. Had a small factory issue with the BC and the DRIS guys were able to communicate with Hollis and took care of the issue. Tim and the guys really went over and above. Their customer service is way better than the competition.

Date of experience: August 14, 2024

Very good selection, and online chat team is SUPER helpful!

Date of experience: May 22, 2024

I had never ordered from DRIS before, but they had some regulators I was after in-stock and I figured I would give them a shot. Placed my order after-hours. Almost immediately after opening the following morning I got an email from them letting me know that there had been a mistake and the regs were *not* actually in-stock but that they were already on order and would arrive at DRIS in about 5 day. They wanted to make sure that the delay would be OK and that I didn't have any pressing time concerns with the order. I didn't, in this case, but if I *had* been trying to get something last minute or on short notice, They would have absolutely saved my skin by reaching out! This just isn't the kind of thing I expect from a modern retailer. I was pleasantly surprised, genuinely impressed, and truly grateful. This will definitely not be my last order!

Date of experience: May 06, 2024

, they had good knowledge and helped me make the right decision on the gear that's most important, definitely a great shop to work with.thanks again 👍

Date of experience: April 10, 2024

The web site is easy to use, the products are as advertised and promptly delivered.

Date of experience: March 27, 2024

Very helpful.

Date of experience: March 27, 2024

Dive Right SCUBA, helped me with the gear I needed and will be buying more gear from them again, they had good knowledge and helped me make the right decision on the gear that's most important, definitely a great shop to work with.thanks again 👍

Date of experience: March 25, 2024

Quick delivery. Easy to navigate website. Love my camera

Date of experience: March 25, 2024