I have been purchasing my roses directly from David Austin Roses for years. What I love about them is that their roses arrive in beautiful condition, and if the rose doesn’t perform for some reason, t... See more
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Verified
Excellent Customer service, quick and easy. I love the fact that their Roses are guaranteed. Sometimes, even doing everything right does not equal success. I look at my Roses as an investment, so if s... See more
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Verified
It is always a great experience shopping David Austin roses through it's online eShop . Delivery is always on time and packaging is sturdy and excellent . Would appreciate if some of the out of stock... See more
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Verified
The staff at David Austin Roses have been very helpful. My Roses arrived in a timely manner and in great condition. They arrived with clear planting and care directions, though as a professional lands... See more
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Company details
- #17 of 21 best companies in Garden Center
- #8 of 16 best companies in Flower Delivery
- #9 of 11 best companies in Plant Nursery
About David Austin Roses USA
Written by the company
About us
Breeders of exquisite English roses since 1961.For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand in the US until they are ready to be passed onto you, to be enjoyed in your own gardens.
Why David Austin Roses?
What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things…It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business.It is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.
With so many varieties to choose from we can offer a rose for almost every position in the garden.
Contact info
15059 State Highway 64 West, 75704, Tyler, United States
- 800 328 8893
- US@davidaustinroses.com
- www.davidaustinroses.com
2-Quart Own-Root Potted Roses
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Your company is best on the earth
Date of experience: May 23, 2025
May use AI-assist with repliesRead more
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Lovely roses that have captured my…
Lovely roses that have captured my heart. Most of my 70+ roses are from David Austin. They are all unique, and I adore them all. The scent, color, and growth habit are specific to each one, and they’re all beautiful.
Date of experience: May 20, 2025
Reply from David Austin Roses USA
We're happy to hear that our roses have captured your heart! It's wonderful to know you appreciate the unique scent, color, and growth habit of each variety in your collection. Thank you for sharing your love for them.
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An overall 100% excellent experience!!!
Date of experience: April 30, 2025
Reply from David Austin Roses USA
We are happy to hear that you had such an excellent experience! Thank you for your positive feedback; we appreciate it.
Why I Love David Austin Roses
I have been purchasing my roses directly from David Austin Roses for years. What I love about them is that their roses arrive in beautiful condition, and if the rose doesn’t perform for some reason, they stand by their warranty. If it’s within the designated time frame, a new rose is on its way. I will always buy directly from them because they are the best.
Date of experience: June 28, 2025
Reply from David Austin Roses USA
We appreciate your long-term support and are so glad to hear that you've had such positive experiences with our roses and warranty. It's wonderful to know that our commitment to quality and service resonates with you. Thanks for sharing!
Disappointed. Not what they advertise.
I ordered four rose bushes fromt David Austin roses. . One of the bushes has died within a year. The three other ones are still alive. They're supposed to be climbing roses, but they've barely grown on top of it. They're not English roses. They're plain yellow and pink or roses with a smaller amount of petals. I'm very disappointed. I spent almost $200 on these roses and they never produced in English. Rose. I did get them from bare root but I can't believe I spent so much money these regular roses. I would never buy another. You're basically wasting your money.
Date of experience: June 26, 2024
Reply from David Austin Roses USA
Thank you for your review — we're truly sorry to hear about your disappointment, and we completely understand how frustrating it must be to have your roses not perform as expected after such an investment of time and care.
We’re committed to providing garden-worthy English Roses that meet the highest standards of beauty and quality, and it sounds like your experience fell far short of that. We’d really appreciate the opportunity to look into your order more closely.
Please reach out to our Customer Service team at us@davidaustinroses.com with your order number or the name and email used at checkout, and we’ll be glad to assist you further. If any of the roses are not as described or have failed under normal growing conditions, we’d be happy to review them under our guarantee.
Thank you again for your feedback — we genuinely value your support and hope we can restore your confidence in David Austin Roses.
Verified
Great customer service
Date of experience: June 24, 2025
Reply from David Austin Roses USA
We're happy to hear that your experience with customer service was great. Thank you for your positive feedback!
Verified
I give David Austin Roses a ten!
The staff at David Austin Roses have been very helpful. My Roses arrived in a timely manner and in great condition. They arrived with clear planting and care directions, though as a professional landscaper; I am quite familiar. I am excited to order more toward the end of this year.
Date of experience: June 23, 2025
Reply from David Austin Roses USA
We're so glad to hear that our staff was helpful and your roses arrived in great condition with clear instructions. We appreciate your excitement and look forward to your future orders later this year!
Verified
It is always a great experience…
It is always a great experience shopping David Austin roses through it's online eShop . Delivery is always on time and packaging is sturdy and excellent . Would appreciate if some of the out of stock roses be stocked . Also some discount codes be shared off and on 😉
Date of experience: June 19, 2025
Reply from David Austin Roses USA
We're happy you enjoy shopping with us and appreciate your feedback regarding stock and discounts. We'll strive to improve our offerings. Thank you!
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All thorns no rose.
I just received my order of 4 plants and they were like twigs. No buds. Yellow leaves. I was heartbroken. 😔
Date of experience: June 11, 2025
Reply from David Austin Roses USA
We’re so sorry to hear that you were disappointed with your recent delivery—this is never the experience we want for our customers. Our roses are selected for their health and long-term garden performance, but we completely understand how disheartening it can be if they arrive not looking as expected.
We’d really appreciate the opportunity to make this right. Please reach out to our Customer Service team with your order details and a few photos so we can take a closer look and assist further.
Verified
Beautiful roses
Beautiful roses. Excellent web site. Easy to order, plenty of information about individual roses. Packaged well and arrived in good condition.
Date of experience: June 16, 2025
Reply from David Austin Roses USA
We are so happy you found beautiful roses on our easy-to-navigate website! We're glad the roses arrived in good condition!
Verified
Excellent Customer service
Excellent Customer service, quick and easy. I love the fact that their Roses are guaranteed. Sometimes, even doing everything right does not equal success. I look at my Roses as an investment, so if something doesn’t grow, I know they will honor their guarantee and send a replacement.
Date of experience: June 18, 2025
Reply from David Austin Roses USA
We're glad you found our customer service quick and easy! It's great to know you appreciate our rose guarantee. We value your perspective and are happy to provide assurance for your investment.
Verified
Ordering easy,but condition of rose was…
Ordering easy,but condition of rose was not good.
I planted it & hoping that it sprouts.
Date of experience: June 18, 2025
Reply from David Austin Roses USA
I'm sorry to see that your rose did not look the best at the time you unpacked it. It is not unusual that the potted roses can become a little stressed during transit, they've been enclosed in a humid bag with no air circulation or sunlight, being jostled around in transport for a couple of days. Please rest assured that you have a 5 year warranty on the roses. Should anything happen where the roses fail, please note that you are covered for replacements for next season or for a refund for the cost of the rose.
Verified
Ease to process
What made the experience great was it was relatively easy to find and select the rose. I wanted to give us a gift and to process the transaction.
Date of experience: June 18, 2025
Reply from David Austin Roses USA
We're glad you found it easy to select the rose and complete the transaction for your gift. Thank you for sharing your positive experience with us!
Verified
Bare to Beautiful!
I have ordered 9 plants from David Austin and each one has flourished. Most have been bare root and they arrived healthy and have bloomed the first season! So beautiful.
Date of experience: June 18, 2025
Reply from David Austin Roses USA
We're happy to hear that the plants you ordered are flourishing! It's wonderful that they arrived healthy and bloomed so beautifully in their first season. We wish you many blooms to come.
Verified
Perfect~
The roses came exactly when they said they would. They were packaged safely and were healthy and had been watered. I can't wait to watch them grow!
Date of experience: June 17, 2025
Reply from David Austin Roses USA
We're happy the roses arrived on time, healthy, and well-cared for. We're glad they were packaged safely. Your feedback is appreciated.
Verified
Gorgeous & Healthy
As usual I received very healthy English roses expertly packed and ready to plant. I have trusted them for years! The bouquets I make for friends leave people speechless! Beauty & scents are lovely. The most unique scented rose I own is Wollerton Old Hall-(sort of licorice & vanilla)
Date of experience: June 17, 2025
Reply from David Austin Roses USA
We're happy to hear that you consistently receive healthy roses ready to plant. It's wonderful that you've trusted us for years and that your bouquets bring so much joy with their beauty and unique scents! Thank you for sharing your experience.
Verified
Reply from David Austin Roses USA
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team. Providing excellent care is at the heart of what we do, and it means a lot to know it made a difference. We truly appreciate your support!
Verified
Good quality
Very good service, first class roses. I hope to buy all the Austin rose varieties
Date of experience: June 17, 2025
Reply from David Austin Roses USA
We're happy to hear that you enjoyed our service and roses! Thank you for your wonderful feedback. Happy gardening!
Verified
The plants look Great.
Date of experience: June 17, 2025
Reply from David Austin Roses USA
We're glad you think so! Thanks for your positive feedback; we appreciate it greatly.
Verified
Great shopping experience
Great shopping experience. I have so many David Austin roses and I love each one. They are beautiful roses and have even given them as gifts. Thank you for growing such beautiful roses.
Date of experience: June 16, 2025
Reply from David Austin Roses USA
We're glad you enjoyed your shopping experience and that you love our David Austin roses! It's wonderful to know you appreciate their beauty and share them as gifts. We wish you many blooms to come !
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