Davey Tree Expert Company Reviews 9

Terrible service. They destroyed my tree. They were supposed to trim it but whacked it up pretty badly. Even after complaining, they refused to come out and rectify the issue. Jason was very rude and unprofessional!

Date of experience: June 02, 2025

They did a great job with removing the tree, but when I tried to pay my bill online, they attempted to charge me $116.80 for using my debit card. Rather than tell me she could help me, the receptionist transferred me to someone's voicemail. I needed to get this done today and did not want to leave a voicemail. She kept asking for the same information over and over. I slightly raised my voice, but used the same polite and professional words I always use on the phone. But she wanted to lecture me and threaten to end the call.
I need more tree work done. Big trees that will cost way more than the limbs they removed. But rather than repeat what I just went through, I'll find someone else.

Date of experience: May 16, 2025

Davey Tree service charged my neighbor and my insurance company $32,000 to remove one tree and then proceeded to send me bill after bill after bill after bill after bill after bill after bill from August, until now, it is November. The insurance company has told me they have paid Davey, which I believe since they also paid my contractor who is fixing my garage. I have called them five times and I have never received a phone call back. Just research Davey Tree and lawsuits to find anything from wrongful death or murder and other problems not as terrible but that might help you decide you never want to do business with this company.

Date of experience: August 19, 2024

Davey removed a very large tree for us and they did an excellent job. We were very happy. We received 4 bids and they were very competitive. The workmen on site were great. I would highly recommend Davey tree, we have used them before and we are always very pleased.

Date of experience: December 09, 2024

Davey left a huge truck parked on my property over night without our permission. We were away due to no power after Helene, but neighbors informed us. Left my fence gate wide open, knocked down and destroyed my mailbox with the truck, and left garbage in my yard after I’d just cleaned up debris from the storm. Corporate were kind and seemed concerned-say they’ll replace my mailbox, but this is completely unacceptable. Potential customers need to know they don’t have respect for property. I’ll also be contacting the city of Savannah to find out if Davey was contracted by them because I don’t know why they were in my yard. No trees or power lines down. If my city contracted Davey, they’ll be hearing of this incident. It’s enough we have to deal with the aftermath of a storm without Davey trespassing and destroying our property.

Date of experience: September 30, 2024

I hope I have the right website to write a review for Davy's tree service (Howell NJ).
We had to have a huge dead tree taken down. One company took it down.
Davy took the logs away. Davy's men were very nice and knowledgeable about the area where the tree was taken down. I thank them for explaining things to me. They did a good job removing the logs and debris. I believe in shout outs to people who deserve it. Here's a shout out to Wayne and Anthony😊. Two really nice guys!

Date of experience: September 18, 2024

The work was great & I have no complaints there, although communication was at times slow. My biggest problem is their online payment method and really poor user experience. The arborist texted me the quote and A link to confirm services and schedule the work. I had trouble logging in. I did not know my customer number because he never gave it to me. I also need an invoice number which I did not have. I had similar issues when trying to pay my bill. I was finally able to make a payment and thought I was done but later received a second invoice telling me I was past due. I feel that the website should have known the down payment invoice and the final payment invoice were for the same account and let me pay them together. Ultimately the experience was so frustrating that I now have a dim view of the company. I figure anyone can cut down a tree, so superior customer service and easy to use tech are what makes the company stand out.

Date of experience: June 28, 2024

The initial consultation was good, but then the outlined process I was told wasn't accurate. First, I was told that the initial felling, pruning, and stump removal would be on the same day. The tree planting would be later once it could be sourced. Then later it was the felling and prunign on one day, with the stumping and planting on a different day. In reality, the felling and pruning happened on one day as scheduled and things seemed to be good. I was given a day for when the planting would occur, but it that day came and went with nothing. I then left on vacation returning home to find out that they had done the stump removal without notifying me that they had scheduled it or that it had been done. Turns out they also destroyed one of my driveway lights while doing this having driven over it and smashing it to a pulp. They did call to notify me when they'd be by to plant the new tree and that went ok. Overall, the continual changing of the timeline and lack of communication were both off putting. The staff who did the work were good, but they really need to work on planning and communication.

Date of experience: November 07, 2023

I called this company based on their BBB profile. I asked their arborist, Alex Singletary, to give me a quote for removing a dying tree and also replace 2 trees. Although he arrived at the scheduled time, I never heard back from him with a quote. After 2 weeks of no response, I called his cell phone and left a message but he never returned my call. I waited another week and I called the company to let them know that I am leaving a bad review. Avoid this company and this arborist.

Date of experience: May 26, 2023