Dashlane Reviews 6,046

Don’t risk it with Dashlane. You’ll get locked out of your account due to bugs and glitches and lose everything. Not just me having this experience either. Just look up Dashlane unexpected error and you’ll see people talking about it. Support is no help. Use 1password or something else.

Date of experience: June 26, 2025

I have been using Dashlane password manager on all my devices for over 10 years now and it's time to move on to a reliable password manager. It has gone down hill and is utterly useless now. Despite the option of staying logged on to the app for 14 days, it rarely does as you repeatedly have to log on. It no longer remembers passwords anymore and I am always forced to reset them across every site constantly. It doesn't sync at all. Save yourself a headache and try an alternative password manager as Dashlane's days are over. Of course, Dashlane support will blame the most common reasons, such as cache and cookies settings, but when you've already eliminated that, there's no excuse.

Date of experience: June 14, 2025

I wish there were zero or negative stars. One star for Dashlane is way too high. Can anyone recommend a decent password program. Dashlane is terrible. It NEVER fills in ANY login information. Period. All Dashlane does is provide a place to store passwords, nothing more. and, if you set up biometrics, it only works a third of the time. They justify this by saying THEY, yes THEY, want to periodically verify the password. What is I don't want this to take place. You have no choice. They request a password EVERY THIRD time I access Dashlane. SO I have to enter my 25 digit password multiple times a day. Isn't THIS what biometrics are SUPPOSED to keep us from? and if you have a password at the bottom of your list, you have to pan through all the passwords to access. Normally isn't an issue but it is SO SLOW and you have to pan to the bottom of the screen, wait or the program to catch up so you can continue panning down, then wait, then pan down further, wait some more...it is ridiculous the amount of time it takes JUST to find a password because again, even though they say it will fill in the information for you, it doesn't do it. But it is happy to set up ANOTHER password in Dashlane after I enter all the login info that originally came from Dashlane. But it doesn't even recognize that it already has the password in the database and only wants to save another password to add to an already slow database. Oh, they have a search function but you have to enter it EXACTLY as it is listed in their program or else it is worthless to search. Lastly, they have not changed their format or process in the ten years I have used them. I only recall ONE upgrade to the program. All the issues and problems I had five years ago are still going strong. What exactly are they trying to sell with this program? It doesn't do the functions that we pay it to do and yet they don't do anything to correct their program problems. I am so done with this program and need something besides this or Last pass, which I have tried.

Date of experience: June 14, 2025

Used Dashlane for 10 years & I have almost 1800 passwords stored due to my work & all of a sudden I have been locked out of my account, losing access to everything! Support is rubbish. Moving to 1Password & starting all over again. 100% avoid.

Date of experience: June 09, 2025

I have had no problem with the functionality of Dashlane. However the renewal premium they want to charge is very expensive, particularly compared with the equivalent in the US. Moreover with Trump can we trust a US company to keep this confidential information secure?

Date of experience: June 04, 2025

DO NOT USE DASHLANE
They have held my accounts hostage after "generously" upgrading my account to premium for a couple months. They gave free premium, which allowed me to save unlimited accounts. I made use of that and stored many accounts. Then the premium expired. I was limited to 25 accounts. They do not let you access your accounts until you delete accounts until you have a maximum of 25. You can't even copy passwords from those accounts. You can view the passwords, but that's no good if you have massive generated secure passwords. I though, OK these business cretins are holding my accounts hostage, I'll pay the ransom fee and purchase premium for 1 month. Nope. They now only allow you to buy one year minimum. Absolutely filthy disgusting business practices. Avoid this horrible company.

Date of experience: May 26, 2025

I would rate Dashlane a ZERO if it was an option.
The App is okay but expensive.
The customer service is TERRIBLE! The customer service is not accessible by phone anymore (it used to be), or email. In fact the only way to try getting help is with a useless bot chat option. And the company indicates that they may not respond. How is this possible?
I’m locked out of my account after 8 years and they offer NO SUPPORT. After 3 days they don’t respond.
The prices have increased exponentially, and the customer service has decreased exponentially TO ZERO!!!!!!!!!

Date of experience: May 12, 2025

I've been using paid version for over 8 years. It used to work without issues, but not anymore. There was a standalone app, not anymore, as it was removed for no reason. The only way to access your password is through web-browser extension and the mobile app. And when there are any connection issues, no access to your own data: "The Dashlane app is taking longer than expected to load. We apologize for the inconvenience. If this issue continues, please reach out to us. Contact us". When you contact, you chat with AI which gives you link to useless pages. It looks like you don't have control over your own data anymore. At any point they can cut you off from your own data which is somewhere on the cloud.
Second issue, before groups/collection was working, since a year, the account is a mess (a lot of duplicate collections) which makes collections usage useless.
Third issue, it reports half of my password compromised or found on the dark site, but I doubt it's true. I've reported the issue, but support is clueless. I think this dark web report is wrong. I rarely repeat the same password, so I think it's not possible (trust me, I've checked these dumps myself, rather than trusting unknown 3rd party), so it's just annoying warning, trying to force you to waste your time changing the password everywhere (which doesn't work anyway), I never had any account hacked. It's good tactic to scare newbies. Btw. How do you know my passwords are leaked? That means you're sending them one by one to 3rd party to check without my consent. That's the easiest way to make them leaked (even if they're hashed or whatever).
Another major issues is how extension behaves, it's beyond stupidity, especially when you're using another password manager, you disable Dashlane until you want to turn it on again, few seconds later, it's on again. The only way is to disable extension completely for the time being. Another issue is when it's trying to populate your personal info almost at every default field for no reason. It's very annoying, specially when you're during some kind of demo or recording, it keeps showing your personal info for no reason at every second click. Filling payments details is almost a miss, most of the time you just end up filling it manually.
I use to like this app at the beginning, but not anymore.
Today, I've wasted an hour to login to my account to access personal notes using high-speed internet, not possible. It's waste of time.
You basically pay monthly for premium, but for really nothing useful.
I've already started using alternatives (some are free and better) and slowly migrating.
Updates:
- 26.05.2025 - offline for couple of hours, "app is taking longer than expected to load. We apologize for the inconvenience". Reload didn't help. I had to remove it, as it was pointless and waste of time and money.
- 28.05.2025 - claiming my password is invalid, which is BS, I had to remove it again and install it again, then it worked.
- and many more like this incidents.
It's useless.

Date of experience: May 12, 2025

Paid for the upgraded subscription and entered a world of pain as a result of desktop and mobile app versions not synching. Consequently had multiple passwords and was expected to manually download and merge two data sets myself in order to resolve the problem. No offer of mo why back or extension of subscription by way of compensation . So so bad. Avoid

Date of experience: February 01, 2025

It doesn't work. Support takes days to respond and just send you links to unrelated support articles. I can't use the service and they want me to renew for close to $100. What a joke.

Date of experience: April 29, 2025

I can't login anymore and they refuse to help me. I can't login anymore and they refuse to help me

Date of experience: April 23, 2025

They illegally keep payment forms on file after you delete them and then lie about it. And if you're on a personal account, they make it virtually impossible to get support. Not on the app, not on the web. No email address listed. You have to Google just to find it.

Date of experience: April 03, 2025

I’ve been a loyal paying customer for FOUR YEARS, and the moment I hit a critical issue, this company completely abandoned me. I tried resetting my 2FA and ended up getting locked out of every single device except one. I’m now stuck, unable to work, and this mess has brought my productivity to a halt.

And guess what? NO REAL SUPPORT. Their so-called “chat” is just a useless bot loop. No live agents. No actual help. And their email support? Silent for DAYS. It’s beyond frustrating—it’s infuriating.

I’ve paid them for years, and this is how they treat their users? Unacceptable. Once I manage to regain access, I’m ditching Dashlane and moving to a proper password manager that actually gives a damn about its customers.

Avoid this company at all costs unless you enjoy being ignored when things go wrong.

Date of experience: March 28, 2025

Their supporter S, was not very helpful in regards of making a refund for me. Not even a partial refund.

Date of experience: March 26, 2025

I loved Dashlane have used it for 5 years now.
the raised the prices of the family plan by over 100% this year.
Now I'm going over the painful process of moving family members off of Dashlane.
went form one of my favourite programs to one of my least favourite

Date of experience: February 12, 2025

I have apremium DLaccount running on my PC. Iwant use DL on my newlaptop but cannot find any wat to that, The chat hwlp is usewless and I see no way to talk to a human.

Date of experience: February 08, 2025

I have being trying to contact the company for months with no luck. It is beyond frustrating trying to sort out y problem.

Date of experience: January 27, 2025

Not able to login to my account

Date of experience: January 23, 2025

I am writing this review to express my deep frustration and disappointment with the level of support I have received from Dashlane. As a loyal paid member for over seven years, I have always relied on your service without any issues. However, my recent experience has left me questioning your commitment to your customers.

As an IT professional, I manage a significant number of passwords, making a reliable password manager essential for me. Several months ago, I began receiving pop-ups prompting me to change my master password. Understanding the importance of this, I carefully followed the instructions and recorded the new password.

To my dismay, I was unable to access my account just three hours later. Concerned and anxious about being locked out, I turned to your support. The initial interaction was a chatbot, which offered no solutions despite numerous attempts. After more than ten frustrating attempts, I was finally connected with a live agent.

This agent, while polite, could not resolve the issue and escalated it to a higher level, creating a support ticket (#2396222). Two weeks later, I received an email asking the same questions I had already provided to the chat support. Now, over three weeks later, the issue remains unresolved and still pending.

This lack of urgency and inadequate support is absolutely unacceptable. Your support system is failing to meet the basic expectations of your paying customers. Support is the cornerstone of any successful service, especially in a competitive market like password management. Unfortunately, it seems Dashlane does not prioritize timely and effective assistance, focusing instead on profit over customer satisfaction.

This is deeply concerning. How can a company that handles such sensitive information operate with such insufficient resources for customer support?

My advice to potential customers: avoid Dashlane if you value responsive and reliable support.

I hope this email serves as a wake-up call. It is critical that you reevaluate your support processes to ensure no other long-time customer experiences the same dissatisfaction.

Date of experience: November 28, 2024

TL;DR: Scammy service, don't recommend

When you run out of your premium trial, your account will be "restricted" (won't work) if you had more than 25 passwords. Even worse, they disable copy-paste (if you have this issue, use INSPECT ELEMENT in your browser to manually copy it).

Of course then they will ask you to buy the premium version. 50 EURO a year. Yeah, no thanks!

Date of experience: November 22, 2024