Cyxus Reviews 178

I love the quality of my glasses and the packaging.

Thank you Cyxus.

Date of experience: May 22, 2025

I was really disappointed with these glasses. They broke easily with normal use, and when I reached out to customer service, all they did was offer me the same discount that’s already available to everyone. No real help or resolution. Would not recommend.

Date of experience: April 28, 2025

Placed an order six weeks ago and still waiting! No updates no communication. No nothing. I do not recommend the company.

Date of experience: April 25, 2025

I bought a glasses from cyxus ,its BROKEN during the delivery and the prescription was incorrect, i asked them for refunds through email ,they just ghosted me!? bad customer service.

Date of experience: May 28, 2025

Ordered multiple frames throughout the years, and will continue to do so. -1 star because the frame that I purchased recently was available on the site, but not in stock. After a month waiting for it to ship, contacted customer service. They were excellent and refunded my order. Hopefully the frames will be in stock soon.

Date of experience: April 17, 2025

Although it took some time for me to receive my purchase, patience paid off. The feature at the website which allowed me to track my purchase was reassuring and dispelled any worry. I am very pleased with the quality of my glasses. They are much more sturdier than the previous pair, and the design is exactly what I expected. Thank you for your great quality and service.

Date of experience: April 09, 2025

Never receive my glasses since my purchase for 5 months

Date of experience: December 30, 2024

Date of experience: March 31, 2025

I haven't received my order yet, have paid since 31 march 2025

Date of experience: March 31, 2025

Never received my order

Date of experience: March 30, 2025

I ordered a pair of glasses and cases for myself and son, only his glasses were delivered, I’ve contacted customer service twice via email and phone call- no response - that was over 2 months ago. My son wasn’t fully satisfied with his glasses either- he said the $5 glasses from target feel like they work better- very disappointed. Would not recommend. $80 wasted.

Date of experience: March 21, 2025

Customer service reached out to me about a clarification in regards to my order and I responded answering the question. I placed my order on 3/17/25 and have still not received my order and today is 5/5/25. I am highly disappointed with my experience and will not be returning. I also reached out multiple times and tried to call the service number with no answer. I tried to get a refund and did not get a response back or anything.

Date of experience: March 17, 2025

I never received my order. I only received a confirmation that I payed 50$. Then nothing.
I asked the support via email and never got a response. what is this.
I call it scam.

Date of experience: March 11, 2025

Date of experience: March 04, 2025

I ordered two pairs of prescription eyeglasses. The company emailed me two weeks after I placed my order, advising me they ran out of my prescription (-0.25). They asked me if I'd like to use 0 or -0.50 instead. I told them that will not work for my eyes, as I wear glasses all day every day. I told the company if they do not get my prescription back in stock, then I would like a refund. Two weeks later, I did not hear any response to my email, so I sent another email asking for a refund. The company responded a few days later, to let me know my order was on the way. When I received my order, sure enough, my prescription was wrong. They also sent me the wrong color for one pair of my glasses. I have since emailed the company to let them know of the error, and AGAIN have asked for a refund. I have had no response from the company. I have spent $85 CAD and I cannot use the product. I am getting no responses from the company.

Date of experience: March 07, 2025

I haven't received my order and it doesn't appear to have shipped yet. There's no real customer service.

Date of experience: February 14, 2025

No one responded, had to cancel both orders and get paypal to investigate. I have used your company twice before in the past for presciptions. Also buy your glasses on amazon frequently; never had an issue.
I am assuming they no longer have a location and its one man operation or no one is working there.

Date of experience: February 14, 2025

Emails never got answered; product never arrived

Date of experience: December 11, 2024

I don’t get my order. You do not answer my letter. Service is awful

Date of experience: February 12, 2025

My glasses are so freaking late and no replies to 4 of my emails. I’ve enjoyed your glasses in the past. But I will not come back if u do not improve your customer service and turn around

Date of experience: February 04, 2025