Currys  Reviews 319,053

TrustScore 4.5 out of 5

4.4

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are generally satisfied with the products and services provided. Many consumers have reported positive experiences with the staff, describing them as helpful and knowledgeable. People appreciate the efficient delivery service. Consumers express strong satisfaction with the service provided. However, there are mixed opinions regarding the order process, with a low consensus among reviewers. Despite this, the overall sentiment remains positive, reflecting a generally favorable customer experience.

Based on reviews, created with AI

See what reviewers are saying

Rated 1 out of 5 stars
Verified

Complete nightmare, ordered, order accepted and receipt by email… then nothing! No delivery details. Given incorrect info on webchat and on phone got case escalated to manager. Manager phoned, lat... See more

Rated 5 out of 5 stars
Verified

Advice given by ‘Charlie’ when looking for most cost effective & suitable Tumble Dryer. Charlie who was very knowledgeable & covered all suitable options, was most customer orientated & as a result... See more

Rated 5 out of 5 stars
Verified

The lady that served us very professional and same time approachable. She also have good customer service skills, she was checking with us to make sure we were satisfied product we were purchasing. A... See more

Rated 5 out of 5 stars
Verified

Professional help whilst dealing with a difficult ordering problem. Service level of the 2 gentlemen who delivered and fitted my mums washing machine was the best I’ve ever seen. Hugely helpful and... See more


Company details

  1. Appliance Store
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Kitchen Supply Store
  6. TV store

About Currys

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

319K reviews

5-star
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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Ordering online

Ordering online, everything was 100%. The problem came when I booked delivery four days ahead and paid £20. On the day of delivery, they cancelled without notifying me. I only knew because I was tracking the delivery; there was no email, text, or call. I called and asked why it was cancelled, and was told the truck couldn't get in, which wasn't true. Then I was told they attempted delivery at 4:35. The guy on customer service was rude. First time ordering with Currys, probably never again.

Date of experience: July 05, 2025

Rated 1 out of 5 stars
Verified

APPALLING SERVICE

Paid for next day delivery, wrong television delivered, spoke to customer services and was advised I have to wait 2 weeks for the correct television whilst you carry out an investigation , offered to take back to local store and exchange for correct one but I cannot do this as it was an online order
RIDICULOUS

Date of experience: July 06, 2025

Rated 1 out of 5 stars
Verified

After sales support disgraceful

The offshore after sales support team are atrocious, rude, unhelpful, refusing point blank to escalate a complaint, refusing to help. I will never use nor recommend Currys again. Absolutely disgraceful service.

Date of experience: July 06, 2025

Rated 5 out of 5 stars

Just ask for Elliot!!!

I just wanted to share how impressed my pregnant partner and I were with the exceptional service we received at Currys by Elliot! We recently visited the store to look for a new TV, and he truly went above and beyond to help us.

From the moment we walked in, he was welcoming, friendly, and incredibly knowledgeable. He took the time to understand exactly what we were looking for, talked us through the different options, explained features in a way that was easy to understand, and made sure we felt confident in our choice. His advice was honest, and we never felt pressured just genuinely supported.

Thanks to his help, we left with a TV that suits our needs perfectly, and we couldn't be happier with our purchase. It really made all the difference having someone who clearly cares about doing a great job.

Customer service like that is rare and we hope he gets the praise he deserves !

Date of experience: July 04, 2025

Rated 4 out of 5 stars
Verified

No pressure sales

The sales person was happy to give information without pressure to purchase. There were also some free silicone liners that were an unexpected bonus.

I did find it hard to get someone to speak with at first

Date of experience: June 10, 2025

Rated 5 out of 5 stars
Verified

Simply the best

I already have got the larger fryer and it is excellent and I have purchased this for cooking fish etc haven't used it yet but I am sure it will be as good

Date of experience: July 06, 2025

Rated 4 out of 5 stars
Verified

I found what I was looking for online…

I found what I was looking for online but went to the store to see it first. I went in the evening so it wasn’t busy. I wasn’t offered anything else to look at so hopefully I chose well.
I did get a couple of texts before the delivery day so I could have changed the day if needed - my only qualm is that one text came at 5am and woke me up and I couldn’t get back to sleep-

Date of experience: July 04, 2025

Rated 4 out of 5 stars
Verified

Started of badly as I ordered two TV 📺…

Started of badly as I ordered two TV 📺 for collection went to pick them up from store was told I couldn't have them as I had no photoproof as who I was explained in shop I don't have any photo I'd. Managed to sort it so all good 👍 in the end

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Verified

OUR PLAN is a good way to shop the affordable way

It was good. Left alone to look around store and to find what it was we needed. When the time came to ask someone they we're very helpfull and understanding. Having an Out Plan is great and makes payments flexible.

Date of experience: July 06, 2025

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