Crucial.com Reviews 8,304

After their SSD Crucial X10 Pro was defective after only 4 months, I lost several data and spent 1.5 hours on the phone with Apple support to try to recover the lost data. The support (Mohammad Q) offered to send the item at MY expense to the Czech Republic from Switzerland. After asking if they could send me an SSD directly without having to pay even more and waste even more time due to a mistake on their part, they simply refused.

I said I'd contact Amazon about the situation, and then Mohammad Q abruptly ended the conversation without any notice. And as luck would have it, no email requesting a support evaluation was sent.

After checking online, I'm far from being the only customer with problems with this model of SSD. So this is a general problem with their manufacture. Making customers pay for their own mistakes is shameful.

This company's customer support is extremely useless and inefficient. Mohammad Q, who dealt with my case, was unfortunately useless and even rude in cutting off the conversation so abruptly.

Date of experience: June 23, 2025

After installing the SSD, the computer access was locked down and prevented me from even booting the system! It’s obviously a scam to lock people out of their devices!

Date of experience: June 11, 2025

The person I spoke with barely spoke English. Further more, her voice was very broken up. I assume she was on an IP Phone with a bad connection. She promised me an email to further process my warranty exchange for my dead 1TB Crucial P3 Plus NVMe M.2 SSD. Now, 3 hours later, still no email. What next????

The next day, I called their Technical Support line. After talking with the service tech, he sent me an email that contained a link on how to reset the NVMe drive so it will be recognized by the system. I followed the procedure and now the drive is working, again.

I have increased by rating by 2 Stars. Next time, I won't bother with the Warranty Support line, but go straight to their Technical Support line.

Very frustrating experience, overall.

Date of experience: June 09, 2025

I purchased a X10 Pro 2TB early March which worked perfectly for around 15 days before failing. I followed advice from Crucial support and the device started to work again before failing a couple of days later. Crucial agreed to replace the X10 Pro on 8th April and I returned it to them a couple of days later. I was informed that due to supply problems the replacement would only be shipped for 14th May. Not having news from them I contacted them again and was informed on 19th May that the new shipping date was 19th May. Today it is 2nd June and I still don´t have the replacement. The support chat claims to have escalated my demand but goes silent when I request a guarantee. It is now 2 months since I first raised the problems with their support, but apart from platitudes I have still not received my replacement, nor any guarantee as to when I will receive it. The product is freely available to purchase so I find it difficult to accept they have supply problems. A very unsatisfactory experience which is still waiting to be solutioned.
The replacement order number #610423976

Date of experience: June 02, 2025

Absolutely disgraceful experience. The online chat system allows agents to view everything you're typing before you even send it - a blatant GDPR violation. One of the agents openly admitted this during the conversation, especially when I started receiving replies to messages I hadn't even sent or had already deleted. Completely unprofessional from start to finish. The website barely functions, constantly down, and registering a product is impossible - it feels like a deliberate scam. How can anyone trust a company that operates like this?

Date of experience: May 20, 2025

1-Star Review: "Crucial Storage Executive Is an Embarrassment"
I’ve never been this frustrated with what should be a simple task: updating SSD firmware.

Crucial’s Storage Executive software is, frankly, pathetic. It fails to perform even the most basic function - downloading a firmware update - due to broken certificate chains and Java errors like:
PKIX path validation failed: java.security.cert.CertPathValidatorException.

What’s worse? The software gives you a "manual update" option, but Crucial doesn’t provide the actual firmware file anywhere. Instead, they bury it deep inside an ISO file - and not even a proper UEFI-compatible one. I had to mount the ISO, extract COREPURE.GZ, then dig through Linux file trees to find firmware.properties and the firmware folder, only to zip it myself before the tool would recognize it.

Seriously - who designed this update process? This is enterprise-level stupidity for a consumer product. There’s no reason firmware updates should require reverse engineering a boot ISO.

I’ll say this clearly:
If you don’t want your users wasting hours doing something that should take 30 seconds, fire whoever owns this tool.

Date of experience: May 08, 2025

Nearly 2 months have elapsed since RMA’ing an NVME hard drive. Support continues to give me the run around saying it’s no longer stocked and being replaced with a different model. Then they claim the replacement model is no longer in stock and need to wait a few weeks. Then they come back and say the replacement should ship soon and a problem with their inventory system is preventing them from notifying me of it being shipped. Still no tracking number, still no estimate of arrival or if it has even shipped. Being without a 4TB drive for two months is unacceptable. They won’t refund me because I didn’t purchase the drive through their website. Will never buy a crucial drive again!

Date of experience: May 06, 2025

For over a week (since 29 April) I have been unable to reset my Crucial account password.

I raised this issue with Crucial Customer Support and was informed the problem is that Crucial's system does not return a password reset email in order to reset my Crucial password.

I was told a week ago that this issue had been escalated, but the issue persists, which is unacceptable!

Extremely frustrated!

Date of experience: May 06, 2025

Like many others mentioned in TrustPilot I had an SSD fail shortly after purchase.
Have been waiting several months for RMA replacement.

I’m looking into the process of pursuing them in small claims court on principle.

If any lawyers read this review I would
encourage you to see if it’s worth opening a large class action lawsuit.

My email is jcody10 at Gmail if Crucial would like to contact me to make this right.

My RMA number is SGS69935543

Confirmation of USPS tracking is 9400136208326282462691.

Date of experience: April 19, 2025

I've been waiting 4 months for a replacement SSD that was under warranty. The absolute worst service Ive ever dealt with. Ive talked to at least 4 different support reps to discuss my case, and kept receiving emails that had nothing to do with my case. Then they claim they sent me the drive, but they sent it to the wrong person/address. At this point, I think they are just trying to delay sending me a drive until the warranty period runs out. Stay away from this company.

Date of experience: April 17, 2025

X10 Pro SSD password installation
Be careful with external SSDs from Crusial. At least the X10 Pro. They do not have a password setting option. The password can be set only if you download a special program from the manufacturer. But it downloads only on the C: drive of the computer, not on the SSD. To transfer files with SSD to another computer, or at least to open them on another device, the same manufacturer's special program must be installed there. That's what I was told in tech support. Every next device must also have this program installed. I compare it with my previous Samsung SSD - there the password is set and opened on the device itself, no problems.
I'm going to return the X10 Pro and buy a proven device.

Date of experience: April 02, 2025

Be careful dealing with Crucial directly at this time. They are having internal issues with their billing and refund system.
Issue: I ordered a 32GB ram stick in January thinking it would be compatible with the ram that was installed in my new laptop that I had purchased. I realized my error when I received the laptop. Had not opened or tried the ram stick.
Feb 4th started the process for returning it. All was good, received returning instruction and off it went via UPS. They received it at their warehouse next day. Waited 10 days, they said it would take 8- 10 days to process, and no refund.
Feb 24 - Called to get status. They had not started the refund process. Told it is expedited and should be processed in 24 - 48 hours.
Feb 28 - Still no refund. Called again for status. Told it was in process and it is being expedited and that it takes 8 - 10 days to process and to allow for that time. I was also advised they are having significant issues with their outside company that processes their payments and refunds. They did a sudden and unexpected change of companies, and their billing/refund process is taking longer than normal.
March 3 - Receive and email asking for evidence that they charged my credit card. Wanted screen shots from the CC bank showing transaction. Provided multiple screen shots of PayPal and CC transaction with the bank.
March 11 - Waited 8 days - called again to ask for status. Again, told of their broken system and the ongoing issues. Said it was being expedited for processing. Starting to get a theme here.....
Shortly after the call get another email asking for evidence to show my cc was charged. Called back and ask why I'm being asked again to provide information already sent. This time I have a representative who actually wants to help. He starts investigating and says their people cannot find any evidence that my card was charge and that is why they are asking for it. Okay, what about my email sent with evidence. He then does a search of their system and cannot find the email. Grrrr. With the rep still on the line, I send the email again (actually 2 more times). He never see's them in their system. Okay, asked for another way to send this information and verification it is received. He provides his personal email with the company. Sent and verified received. Further discussion he says again 8-10 days to process a cc refund but there are alternative refund means. He said I could get an AMAZON card in as short as 48 hours. Okay do that. 48 hours later still no AMAZON card or refund. Will be following up again next week hoping they have better answers. Next option is to dispute through PayPal and/or Credit Card since they say they have no evidence they charge me but the financial institutes do have a record. should be an easy solution if Crucial will not stand behind their products and programs.
In short - order Crucial parts from one of their alternate companies. Even if you have the remotest thought of having to deal with a return or warranty issue use one of Crucial's alternates.

Date of experience: February 02, 2025

SSD failed so as it was under a five year warranty sent it back to RMA returns in the UK. A month later and a different story every time I ask for an update. I bet I still won't have it in a month's time. "K" LINE LOGISTICS (UK) LTD RMA here in the UK is a joke for this company.

Date of experience: January 20, 2025

I ordered a 4TB external SSD drive for my brother back in January.

It’s never arrived. Part payment has been taken already. Further payments now suspended and I have to wait up until 21 days for Crucial to respond!

1. I’ve tried phoning several times only to hear a repeated loop recording of ‘choose your option 1, 2, or 3’

2. I’ve tried emailing the address they gave, only to have it returned undeliverable.

3. I’ve tried tracking, my tracking # is unknown.

4. I’ve tried entering my email and order # multiple times to check status of my order, nope! Apparently my order doesn’t exist.

5. I’ve tried chat box, you have to enter order # and email, so see # 4.

I do have the order confirmation and invoice which I received upon ordering.

This is shocking customer service.

An expensive piece of kit disappears into the ether along with any recognition of my email and order #.

UPDATE:
Thank you for your response. I have now completed the form via Trust Pilot requesting further information.

Order 9000024169
Name: not for public consumption

I look forward to hearing from you, I am unable to contact you via any contact details on your website (see original post as to why).

Date of experience: January 22, 2025

Ordered an item over one month ago still have not received it Nor have I been reimbursed as I was promised. Have talked with customer support on more than one occasion very little help to remedy this situation have used this company in the past with good results but never again!

This is an update from my previous review. I still have not been reimbursed for the item I purchased. I have emails verifying that it was deemed undeliverable and was returned to crucial almost 3 weeks ago. After numerous phone calls and promises that reimbursement is on the way I still do not have my money. Very frustrating that I paid for SSD memory, did not receive it. I have verified email from crucial stating it has been returned to crucial and yet I have not been reimbursed. This is theft

Date of experience: January 20, 2025

I ordered on the site, a week later I still had no tracking, the only said it couldn't even find my order. Talked to CS rep and he said it was mailed the day before and he gave me the tracking info. That was great, but I never even received an email about it shipping, even after the 48 hour she told me it would be before I could get one. It shipped 6 days after I purchased, that was a bit long, the system couldn't find my order to give me an update and never got an email when it was shipped... But at least when I spoke to them they could provide me one, but what a hassle! Idk if I'll order from them again. I did get the product, but it makes me weary that their system is so unreliable!

Date of experience: January 24, 2025

Exactly the product I required at a reasonable price.

Date of experience: January 24, 2025

The ordering process and the different applications for my computer.

Date of experience: January 19, 2025

I had a very MISERABLE experience navigating through your GUI. After about 2 hours frustration, and ordering my products. I found that my order had been canceled and that there was no available record of the order to reinstate it.
Re-ordering was as frustrating as the original issue.

Date of experience: January 21, 2025

I purchased a Crucial DDR5 32GB kit, and the experience was flawless. Installation was quick and hassle-free, and the RAM worked perfectly upon boot with no errors. Great performance and reliability right out of the box. Highly recommended!

Date of experience: January 23, 2025