Crockett & Jones Reviews 15

Excellent men’s shoes. Outstanding Repair Department and Dan Coles was incredibly helpful

Date of experience: June 06, 2025

Bought a pair of shoes with shoe trees for over £700 for my wedding. When I got home I opened the box (having not checked it in store) and the pair I had been given had been scuffed and worn outside. Went back the store and was told that that I must have worn them outside. When I made it clear this had not happened I was told I was lying. Eventually they buffed the shoes up a bit to make them look better, but this did not soften the blow. An absolutely disgraceful way to treat a customer. I wasn’t even looking for a refund, just the new pair of shoes I had bought, not the scuffed and worn pair I was sent home with. And then called a liar. I will probably never get over this shameful episode.

Date of experience: April 28, 2025

Well worth the trip from Birmingham today. Staff were awesome with a brilliant sense of humour as my friend tried on his ‘James Bond’ shoes. Please pass on feedback to Kate and Sarah! Thank you

Date of experience: May 10, 2025

Bought a pair of boots in the Jermyn street branch. Have been eyeing to buy from this brand for years and finally plucked up the courage to invest. My friend has been recommending to me to buy for years as she still owns her pairs from 20 years ago in perfect condition! I had tried the shoes before from someone and always thought they might be uncomfortable. It turns out I tried a wrong size and you definitely need to go to the store to choose a pair that fits your feet! I would not recommend buying online without trying first as I would have chosen a totally wrong size online. I can confidently say that my feet don't want to be in any other shoes than Crockett and Jones. Totally recommend this brand and it is a great investment. Alex from the 92 Jermyn Street branch was superb.

Date of experience: February 21, 2025

I ordered from them 2 belts and one wallet made from Shell Cordovan, supposedly the most expensive, prized, beautiful and toughest leather. I don't even have my order for a month and my wallet already has many signs of wear and even one deep scratch, even though i always tried to protect and not to put it in a pocket alongside anything sharp or pointy. I tested the belts as well and they too are that fragile. And absolutely no response from them when i expressed my issues and disappointment with their products. I'm really shocked and disappointed at the quality of this famed Shell Cordovan and very angered that i paid that much money for such inferior products. Suffice it to say, i will never again even spare a single thought on this overhyped company.

Date of experience: February 03, 2025

Spent almost $1,000 on the Albany 4 Black Calf and after wearing for just an hour, my feet were in pain. They fit horribly and when I tried to exchange for a new size, they said they could not and rejected my return as well. Don't waste your money. You can get a way more comfortable shoe for hundreds of dollars less.

Date of experience: October 20, 2024

Louis at Royal exchange branch has done the most wonderful job of fixing a terrible scuff to the leather (my fault) can't believe how he managed to bring it back to perfect condition. Wonderful team at REX would highly recommend for a first class service.

Date of experience: November 29, 2024

C&J in Jermyn street. Is a great store with lovely chilled out & knowledgeable staff that let your browse and help when required. Bismarck is an artist who can transform a pair of C&J shoes into any colour &/or patina. A shop both for the flush & the average Joe saving up. Everyone is welcome to their own journey to buying a super pair of transformative shoes.

Date of experience: April 27, 2023

Footwear of the most exceptional quality and fit. I feel like Cinderfella!

Date of experience: April 27, 2023

The size guide of their shoes is completely off. The only way they help you with the size is by measuring your feet... great if it would work, because according to their size chart guide, I should be a 11.5 and they are HUGE! Thus, I have to pay another 30€ to have them returned and try luck with another pair. The quality of the shoes is amazing, but I would expect way more from a company such a theirs where you pay 660€ for a pair of boots. All in all, great quality of he shoes, SUPER BAD company policies.

Date of experience: February 07, 2023

I have been buying shoes from this brand for over 4 years. I had a problem with pain in my legs. Now this is not. Very comfortable and com

Date of experience: October 04, 2022

The shoes are good but the service could be better. We left the store without buying anything.

Date of experience: September 05, 2022

I own two pairs of Crockett & Jones boots and they’re comfortable from the word go! My oldest pair (6 years old) which are a pair Islay, recently had to be sent for a resole came back looking like new. Communication from the company was great! Will certainly be worth the investment to own a pair of boots which will look after you!

Date of experience: March 30, 2022