Courir Reviews 2,879

Top merci beaucoup

Date of experience: June 30, 2025

I must say, they need work on their Web page as it scared me sh!tless, I got the shoes after 2 weeks. They sent me 3 emails and I am happy about it. They are new of course. No problems. Hope everyone has the same experience from them. Good luck.

Date of experience: June 12, 2025

I’m beyond frustrated with Courir.

I placed and paid for an order of sneakers — they never arrived. The tracking status claims the delivery failed due to an “incorrect address,” but I verified multiple times: the address I provided was accurate and complete.

I contacted the courier, who directed me back to Courir. I’ve tried to contact Courir several times… no reply at all. No email response, no phone support, no solution. Just silence.

To make matters worse, Courir offers no customer service in English — not by phone, not by email, not on the website. This is unacceptable for a company that operates online across borders and accepts international orders. If you don't speak French, you're completely abandoned.

This isn’t just bad service — it’s negligent and disrespectful to paying customers. I lost my money, received nothing, and was left without any support.

Avoid Courir at all costs. It’s not worth the risk. If anything goes wrong, you’re on your own — and apparently, only in French.

Date of experience: June 04, 2025

Essentially scammed me. Shoe had clear defect and the sole came off following the first use. Gave them dated photographs and immediately opened a case only to received rude responses and no refund/support.

Date of experience: March 22, 2025

Very good service thank you very much

Date of experience: May 23, 2025

Great service from Tiago at Woluwe Shopping Center! He was friendly and really helped me find the gift I was looking for. I appreciated his patience and attention to detail. Highly recommend!

Date of experience: May 19, 2025

Really bad experience. I ordered 3 pairs of shoes and when going to pick them up ai realised only 2 pairs were delivered. I therefore decided not take over the delivery from a pick up point and informed courier several times about it asking to be refunded for the order. However, never any reaction from their side so I will be now proceeding with an official complaint via EU consumer center.

Date of experience: March 19, 2025

Perfect timing, product exactly like ordered and expected and customer care service really kind replying the day after I’ve sent me request. Thanks again, Ilona

Date of experience: April 28, 2025

Oumayma was amazing! Patient, smiling and helpful! Thank u!

Date of experience: April 25, 2025

Oumayma était géniale et super à l'écoute! Service exceptionnel ❤️

Date of experience: April 25, 2025

I bought a pair of Timberland shoes from Courir and was advised by a staff member to purchase a cleaning product (Crep Protect) to maintain them. I followed the instructions given, but the product caused the dye to bleed, ruining the shoes.
Despite following their recommendation, Courir refused to take responsibility, claiming it wasn’t a manufacturing defect. As a customer, I find it unacceptable that they don’t stand by their own advice or address the damage caused by products they recommend. Very disappointing experience.

Date of experience: April 04, 2025

Courir sent shoes to the delivery company without my house number so the delivery company sent me a mail requesting my address details. I had to call DPD (delivery company) to explain that courir forgot to give them my address.
When the shoes got delivered 3 days later i was asked by courir what my experience was. I told them that it went wrong and i had to wait 3 more days and that i had to call the delivery company because courir forgot to give my address details.
Today i got a response from courir.
No apologies nothing. their response was

"Thank you for taking the time to share your comments about the delivery of order CO0001940923. It's nice to hear that the package arrived safely after all"

😅😅😅😅
I don't mind paying 10 euro extra to avoid this kind of clownery

Date of experience: March 19, 2025

Un super personnel et disponible

Date of experience: March 10, 2025

Nickel, merci Mathieu !

Date of experience: March 14, 2025

Hoooooorrrible las zapatillas puma 120€ defectuosas descolorida y con el tiket no las cambiando .

Date of experience: January 17, 2025

I bought a Christmas gift from this website (a pair of shoes). Unfortunately the shoes were too big and I want to return them - but their website has been inaccessible (I get the message: "Forbidden" when I try opening their site), so I am not able to initiate the return process.....

Date of experience: December 25, 2024

Site is down, can't get in contact with anyone via email or social media, no updates on shipping. Do not purchase from this site, it's not trustworthy!

Edit: After being absolutely impossible to get in touch (site is down, emails get returned, no reply on social media) I get an email saying my package was sent! I still can't reply to the emails or access any info regarding returns on the site, because I absolutely don't want these shoes anymore and I refuse to pay this company that has no consideration for its clients. Still waiting to hear from Courir on what the return policy is! I want my money back, terrible experience.

Date of experience: December 16, 2024

Super magasin je recommande personnel agréable

Date of experience: November 26, 2024

Why would I be told by this company that my antivirus protection has expired & my account has been disabled, no idea who these people ARE & says I have 24hrs to unlock my account, B*LLSH*T.

Date of experience: November 25, 2024

service top,acceuil agreable,personnel patient et disponible

Date of experience: November 02, 2024