If you're a company with less than 30 sales staff and you work on google workspace, this is the CRM for you. I've done the research and the comparisons, and was very glad with my final choice... See more
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A good tool for small-to-mid-sized businesses running Google Docs. It helped me manage hundreds of target accounts (companies) and hundreds of contacts/leads (people in those companies). Things... See more
Verified
My rep was super rude and pushy. Once we put the credit card number in and hit submit, he disappeared and won't respond to emails. Therefore, we don't know how to get started. No one has reached out t... See more
Company replied
Verified
Perfect for my needs. I run a small non-profit using G-Suite for communications. Copper makes it super easy to manage donor communications and tasks and know what my admin team is up to. It's lik... See more
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Company details
- #4 of 7 best companies in CRM Provider
- #253 of 272 best companies in Business to Business Service
- #29 of 34 best companies in Cloud Computing Service
- #8 of 11 best companies in Web Collaboration Platform
About Copper CRM
Written by the company
Copper is the only client and project management tool that's a Recommended for Google Workspace app. Designed to work with Gmail, Google Calendar and Google Drive, Copper CRM helps you connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool.
Whether you’re an agency, consultant, or professional services firm, keeping track of clients, projects, and new business opportunities can get overwhelming fast.
Copper makes managing client relationships easy, so you can focus on what you do best: delivering exceptional work. Copper tracks and automates emails and follow-ups —so nothing slips through the cracks. With simple, customizable pipelines and intuitive workflows, your team stays on top of every client interaction and new opportunity without the busywork.
And because Copper is built for Google Workspace, it works seamlessly with the tools you already use every day—Gmail, Google Calendar, Google Drive, Google Sheets, and more. Emails and meetings sync automatically, files stay organized, and you can update client records right from your inbox.
Copper’s reporting and insights help you make smarter business decisions. See which clients need attention, track revenue opportunities, and monitor team performance—all in just a few clicks. With data and custom dashboards, you’ll always have a clear picture of your business’s health, helping you plan ahead with confidence.
Thousands of service-based businesses trust Copper to help them stay organized, efficient, and in sync—from the first conversation to long-term client success. Sign up for a 14-day free trial at copper.com, no credit card required.
Whether you’re an agency, consultant, or professional services firm, keeping track of clients, projects, and new business opportunities can get overwhelming fast.
Copper makes managing client relationships easy, so you can focus on what you do best: delivering exceptional work. Copper tracks and automates emails and follow-ups —so nothing slips through the cracks. With simple, customizable pipelines and intuitive workflows, your team stays on top of every client interaction and new opportunity without the busywork.
And because Copper is built for Google Workspace, it works seamlessly with the tools you already use every day—Gmail, Google Calendar, Google Drive, Google Sheets, and more. Emails and meetings sync automatically, files stay organized, and you can update client records right from your inbox.
Copper’s reporting and insights help you make smarter business decisions. See which clients need attention, track revenue opportunities, and monitor team performance—all in just a few clicks. With data and custom dashboards, you’ll always have a clear picture of your business’s health, helping you plan ahead with confidence.
Thousands of service-based businesses trust Copper to help them stay organized, efficient, and in sync—from the first conversation to long-term client success. Sign up for a 14-day free trial at copper.com, no credit card required.
Start free, no credit card required
Plans start at $9/month
Our team of in-house CRM experts are here to help you get organized, manage more contacts and deals (in less time), and grow your business. Get in touch at sales@copper.com for more info, or try it for free! No credit card needed. Start your 14-day free trial at copper.com.
Contact info
United States
- info@copper.com
- www.copper.com
3.7
Average
297 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
When a CRM Company Shows Heart
If you're a company with less than 30 sales staff and you work on google workspace, this is the CRM for you. I've done the research and the comparisons, and was very glad with my final choice of Copper:
- Plugs into your existing software super easily
- Great balance between being super straightforward to use, but can provide sophisticated enough tools
- Dozens of extensions with other relevant sales/marketing software you will likely use
- Good pricing
But more than anything else, Copper's leadership team shows understanding and support to fellow entrepreneurs. When we had our backs against the wall, Copper went out of their way to help us out. And in this day and age of soulless companies, that really meant something to me.
You won't regret giving Copper a try.
Date of experience: June 17, 2025
Reply from Copper CRM
Hi Benjamin, thank you so much for the kind review. We’re incredibly grateful for your trust and so glad Copper has been a helpful partner. Our team truly cares about supporting agencies like yours and we’re excited to keep growing with you!
Verified
it's helpful i use it
I use this to manage my emails and getting asked to review the site every two days is not helping with that
Date of experience: June 03, 2025
Reply from Copper CRM
Hi Zach, we're so glad to hear Copper is working well for you!
Verified
My rep was super rude and pushy
My rep was super rude and pushy. Once we put the credit card number in and hit submit, he disappeared and won't respond to emails. Therefore, we don't know how to get started. No one has reached out to us to get started despite the rep saying someone from Ops would reach out.
Date of experience: May 06, 2025
Reply from Copper CRM
Hi Ivey, I'm so sorry to hear about your experience and that we didn't meet your expectations.
Per our terms of service, customer data is erased immediately after a trial ends. Our team follows up with trial users frequently to gauge interest, and preserve your data while internal evaluations are wrapped up.
In addition, it looks like there was an unfortunate timing issue, as your sales representative was out-of-office when your payment was submitted. He’s since reached out with next steps on onboarding.
We truly hope your onboarding experience helps rebuild your trust. If there's anything we can we in the meantime, please reach out to us directly at sales@copper.com.
Outstanding Customer Service
Have been using the service for a few months and really liked what it offers. The real test came when an issue arose. Any company can get 5-star reviews when everything is working smoothly. A true view of a company is how things are handled when something goes wrong. This recently happened and I was BLOWN AWAY at how smoothly the situation was resolved. The team went ABOVE and beyond to make things right. I am so happy to stick with the service moving forward.
Date of experience: April 25, 2025
Reply from Copper CRM
Thank you so much for sharing your experience with Copper! We’re glad to hear you’ve been enjoying the platform, and even more grateful for your kind words about our support team. You’re absolutely right: the real test of any company is how it handles challenges, and we're proud to know we exceed your expectations on a resolution. We’re excited to keep supporting your success!
I never met a CRM I liked until I met…
I never met a CRM I liked until I met Copper.
Date of experience: April 01, 2025
Reply from Copper CRM
Thank you so much!
Verified
It took over 15 back and forth…
It took over 15 back and forth responses to answer a simple question. Clearly your CRM is not efficient.
Date of experience: March 11, 2025
Reply from Copper CRM
We’re sorry to hear about your experience. Our team should be able to provide clear and concise answers, and it sounds like we missed the mark here. If you're open to it, please reach out to our head of support Chris Clark at cclark@copper.com so we can make this right.
Revolutionary CRM!!!
This CRM has revolutonialized the way I approach my sales process. I have never felt more organized and on task - it's increased my efficiencies, help me prioritize, and more.
Date of experience: March 12, 2025
Reply from Copper CRM
Thank you Lauren! Love to hear Copper is working so well for you and your team 😊
Verified
Overpriced for automation
Overpriced for automation, the rest is great, love the UI, but for a simple lead import automation you're forcing an upgrade to 69 pm, where competitors charge 13, for a very comparable experience, speaking from a startup perspective.
Date of experience: March 06, 2025
Reply from Copper CRM
Hi Mike, thank you so much for your feedback. While we do offer Zapier on our lower plans for simple contact import automations, our native automation features are on our pro plan. We've passed along your feedback to our pricing team.
Verified
Perfect for my needs
Perfect for my needs. I run a small non-profit using G-Suite for communications. Copper makes it super easy to manage donor communications and tasks and know what my admin team is up to. It's like a second brain.
My impression is that Copper not a massive full-scale CRM that does everything, but I didn't need all that.
Date of experience: February 11, 2025
Reply from Copper CRM
Hi David, we're so happy to hear Copper is a great fit! Definitely agree we're not a massive CRM, and we don't want to be. The best CRMs are ones you actually want to use. We're focused on making Copper easy-to-use and deeply integrated with Google Workspace.
Ginger
Beard Length: Medium to Long (and ginger) Have been looking for any beard products that look after me since that Yankee brand left the EU market a few years ago… I found it, and these guys are even better without the bullshit. So this review is following my second order, the lavender mint daily wash is amazing and the best compliment I can give is that it feels natural, not my natural haze, but tamed and calm. The beard butter is the best I’ve found too! Love this stuff and my UK bearded brothers… the shipping costs are worth it! Just wish these guys could stock it in the uk somewhere! @Copperjohns please sort it out
Date of experience: February 14, 2025
Reply from Copper CRM
Sorry Dave, I think you might have the wrong Copper!
Verified
So far so good
So far so good! I love the UX and design aspects compared to others I have tried. The integration to gmail and customization to my workflow has been a huge time saver.
Date of experience: February 03, 2025
Reply from Copper CRM
Love to hear you're enjoying Copper!
Verified
Bad assessment
Bad assessment. And it's hard to get customer support.
As soon as I paid the subscription a lot of things disappeared from my dashboard. This is unethical.
Date of experience: February 07, 2025
Reply from Copper CRM
Hi there, we're sorry to hear about your experience. During Copper trials, we provide 14-days of our highest-tier plan so you could explore all features and decide which plan best fits your needs. It looks like you later subscribed to our basic plan, which doesn’t include the “leads” feature you were using during the trial.
We understand how this might have been unexpected, and our support team worked quickly to process a full refund for you. If you have any questions or need further assistance, reach out to us at support@copper.com.
Invited
Target your Market
My comments are limited like my experience with Copper We have been using and employing Copper to our client base for a couple of months now. The more I use the system and understand it's capabilities, the more I like it. Able to send targeted emails to areas I am fixing to visit. So the four start rating only applies to my capabilities, which are expanding with each use.
Date of experience: February 11, 2025
Reply from Copper CRM
Hi Reed, glad to hear you're enjoying Copper! Hoping we can get you to a five star rating soon.
Invited
Need more assistance
I do not feel that we use it to its highest and best use and it is difficult to get in touch with someone at Copper to help us.
Date of experience: February 10, 2025
Reply from Copper CRM
Hi Lynne, thank you so much for your feedback. We'll have a member of our customer success team reach out to see how we can help.
Verified
It's too expensive for the value…
It's too expensive for the value provided.
Date of experience: February 08, 2025
Reply from Copper CRM
Hi there, sorry to hear you're not satisfied with the product and pricing. If there’s a specific area where you feel we could improve, let us know at support@copper.com.
Verified
Love the crm
Love the crm, if i could change anything it would be 2 things, ability to schedule clients through copper and have it sync to google calendar and ability to sync select clients to quickbooks.
Date of experience: February 03, 2025
Reply from Copper CRM
We love to hear you're enjoying Copper!
Regarding client scheduling, you can actually do this via Google Calendar's "appointment scheduling" feature. Thanks to our integration with Google, every booked appointment will sync back into Copper.
We'll also pass on your feedback about the Quickbooks integration to our product team. Thanks again!
Invited
Make cooper easier to use.
Date of experience: February 04, 2025
Reply from Copper CRM
Hi Stephen, sorry to hear you don't find Copper easy to use! If you'd like to give more specific feedback, you can email us at support@copper.com.
Verified
Reply from Copper CRM
We love to hear you're enjoying Copper!
Verified
Indispensable
So thankful to have this tool. I work in consulting and keeping my tech stack small is important - I don't want to spend all day clicking between apps just to get work done - so Coppers smooth integration with Gmail is a godsend. Would absolutely recommend!!
Date of experience: January 17, 2025
Reply from Copper CRM
Thank you for the kind review! We're thrilled that Copper has been the perfect fit.
Verified
My trial was over by less than a week…
My trial was over by less than a week and I didn't fully use the software yet was not permitted to get a refund.
[Updated Jan 14] Copper has refunded the cost. I'm updating this review to 4 stars because I greatly appreciate that they followed up and remedied their process that initially declined a refund.
Date of experience: December 31, 2024
Reply from Copper CRM
Hi Juliet, thank you for sharing your feedback. We understand how frustrating this situation can be and appreciate the chance to clarify. Based on our records, your free trial ended in December, and you purchased an annual subscription in January. Copper offers two subscription options: a flexible monthly plan or an annual plan with discounted pricing. If there’s anything more we can do to assist, please let us know.
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