Nobody answers the phone or calls you back when they say they will and they have taken payment a whole week early which I didn’t authorise. I have cancelled with them and still waiting for my full ref... See more
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I've been using Constant Contact since March 2025 and have found it easy to use even for a beginner. The fact that you have a 1:1 support contact and regular check ins to help get you set up and to s... See more
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The representative was outstanding. She was instrumental in helping me resolve my issue. She was so patient with me, listened to my concerns and questions, and taught me how to avoid the issue in the... See more
Shannon is a beautiful soul who should forever remain in your employment. I call her and Michael Gods because they are aware and know everything unlike angles who have banished from knowing anything a... See more
Company details
- #33 of 56 best companies in Internet Marketing Service
- #22 of 30 best companies in Email Service Provider
- #19 of 26 best companies in Marketing Consultant
- #33 of 55 best companies in Media Company
- #49 of 61 best companies in Online Marketing Agency
- #196 of 315 best companies in Software Company
About Constant Contact
Written by the company
Get the marketing platform made for small businesses.
Running a business is hard. Marketing it shouldn’t be. Take a load off with easy-to-use tools for email, social, events, and more.
Start your free trial
Take web visitors and social followers out of the friend zone — and into your email list.
Say goodbye to the algorithms and grow your audience with list-building tools that make it easy to turn your casual fans into contacts you can message directly.
Grow your audience
Look like an email pro — even if you’re a beginner.
Our email marketing tools help your messages stand out in the inbox and connect your audience to your business. Plus, enjoy our best-in-class 97% deliverability rate.
Ready to hit send?
Stop ‘em in their scroll.
Slice through the noise of the feed with our social media marketing tools. Use AI to help spin keywords into caption gold, schedule posts, and capture your audience’s attention with easy-to-make ads.
Get more followers
Get support from an actual human being.
Our award-winning customer service team is here for you. Consult one-on-one with a marketing professional, get help via phone or chat, or move through helpful tutorials to get the job done.
Get expert help
We’ve got you — no matter your marketing experience.
Whether you’re new to marketing, have some experience under your belt, or are a total pro, we have tools for you.
Find the right plan
We deliver for small businesses with powerful tools to simplify and amplify digital marketing.
Written by the company
Constant Contact Money-Back Guarantee
Try Constant Contact risk free with our 100% 30-day money-back guarantee!
We're confident you'll like Constant Contact email marketing. But if you don't, and you decide to close your account within 30 days of signing up, we'll refund 100% of your payment.
Contact info
1601 Trapelo Road, 02451, Waltham, United States
- +1 866-289-2101
- www.constantcontact.com
Score more customers.
4.2
Great
1K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
Waiting for my refund since 15th June 25
Nobody answers the phone or calls you back when they say they will and they have taken payment a whole week early which I didn’t authorise. I have cancelled with them and still waiting for my full refund that I have been chasing since 15th June. Please refer to my recent review a few weeks ago for an honest review as to how my experience has been with constant contact. I am still waiting for my refund?? If I don’t receive my refund by the end of this week I will start my court proceedings to recover what is owed to me. How long does it take for a refund? This has been chased since 15th June we’re in July now. You have responded to my last review that was left accepting acknowledgment for your errors and said the billing team are processing my refund it’s a week later and still no refund.
Date of experience: June 29, 2025
Invited
Bea was so helpful in showing me how to…
Bea was so helpful in showing me how to send an email blast. he great thing was the ability to share my screena nd go thru the process together. Fantastic!
Date of experience: July 03, 2025
Unauthorized Charge $580.00
They charged my card $580.00 when I have never sent an email or used the account. They had me on hold with customer service for over a hour and still did not try to help just told me to read my terms and condition. DO NOT USE THEM!
Date of experience: June 29, 2025
Invited
The customer support person
The customer support person, went above and beyond to help with my issue.
Date of experience: July 01, 2025
Invited
Outstanding Service!
The representative was outstanding. She was instrumental in helping me resolve my issue. She was so patient with me, listened to my concerns and questions, and taught me how to avoid the issue in the future. Her help made a tremendous difference for me.
Date of experience: July 03, 2025
Zero customer support - awful company
I have been trying for about 6 weeks to cancel my account. I have used the chat function, I have called billing, I have sent emails - but guess what. No one has actioned this and money is still being syphoned off from me every single month. It is absolutely not worth the money and there is NO customer service. Do not touch this product with a barge pole.
Date of experience: July 03, 2025
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have tried to cancel this user…
I have tried to cancel this user unfriendly program, but they require a live phone and put call on hold. I waited over half an hour with no answer. I was told I could cancel any time. This program is too time consu.ing.
Date of experience: June 27, 2025
Reply from Constant Contact
Hello Mark,
Thank you for reaching out to our team to get help with cancelling your account. I'm pleased to inform you that your account has successfully been cancelled using our Chat with an Agent function. In the case that you need any further assistance, feel free to reach out to us directly at social_support[at]constantcontact[dot]com.
- The Constant Contact team
Invited
very responsive support
very responsive support, easy to make the necessary adjustments to my email campaign
learned something new about spacing text
Date of experience: June 25, 2025
I've been using Constant Contact since March 2025
I've been using Constant Contact since March 2025 and have found it easy to use even for a beginner. The fact that you have a 1:1 support contact and regular check ins to help get you set up and to show you all the features is brilliant. Angelos is a superstar and really encouraging.
Date of experience: June 26, 2025
Invited
Invited
Great Service..
Great Service... As Usual! They always have the answers! Thanks!
Date of experience: June 24, 2025
Invited
I had a great experience with Michelle
I had a great experience with Michelle. She help me to understand how to work the platform properly. Thanks
Date of experience: June 17, 2025
Invited
Katy is a problem solver.
Katy was helpful, efficient and kind. She solved the problems with the survey through to successful activation. Her pleasant demeanor made the process much better than expected.
Date of experience: June 24, 2025
Invited
I considered my request somewhat challenging….
I considered my request somewhat challenging, but Ray achieved success! It had to do with the placement of photographs and a caption in the middle of a solid text block. It was done quickly and efficiently.
Date of experience: June 24, 2025
No way to cancel online and hold time…
No way to cancel online and hold time for cancelation by phone has been at least 30 minutes each time. Don't actually know how long it will take because I haven't been able to wait long enough to get anyone on the phone that can help me cancel.
Date of experience: June 24, 2025
Reply from Constant Contact
Hello Ryan,
I’m really sorry to hear about your experience with our cancellation process. It’s frustrating when you can’t get the help you need, especially after waiting on hold for so long.
I'm pleased to inform you that your account has successfully been cancelled. In the case that you need any further assistance, feel free to reach out to us directly at social_support[at]constantcontact[dot]com.
- The Constant Contact team
Impossible to cancel a subscription
Impossible to cancel a subscription! I've waited on the phone multiple days for long periods to try to get through to billing as there is no option within an account to downgrade and cancel. Impossible to get a billing rep by phone. I have the responsibility of managing the Constant Contact account for an organization and they have made a unanimous decision to cancel the subscription. But it is impossible to cancel. Web chat was also not helpful and said they cannot cancel an account. I begged for assistance and the rep said he could reach out to customer service, but it would take 7-14 days to get a response. That is ridiculous! As a web developer this is a waste of time, and I will never use Constant Contact again, nor will I recommend it to clients. Legal action is next. If you are considering Constant Contact, don't do it!!!!!!
Date of experience: June 22, 2025
Reply from Constant Contact
Hi Jason,
I’m really sorry to hear about your experience with our cancellation process. It’s frustrating when you can’t get the help you need, especially after waiting on hold for so long.
I'm pleased to inform you that your account has successfully been cancelled. In the case that you need any further assistance, feel free to reach out to us directly at social_support[at]constantcontact[dot]com.
- The Constant Contact team
He resolved my issue very quickly and did the job.
He resolved my issue very quickly and even found other areas to improve.
Date of experience: June 24, 2025
I was led to believe that Constant…
I was led to believe that Constant Contact would help me get customers. I didn't realise the CC does not connect to Tiktok. In order to cancel I had to wait on the phone 45 minutes before a nice young lady dealt with my issue promptly. It is difficult to cancel to find if at all.
Date of experience: June 23, 2025
Reply from Constant Contact
Hello Marcia,
We're sorry to hear we didn't have all the social options you were looking for. While you could've canceled online via your My Account page, it does look like you've already spoken with our Billing team. Your account has been set for cancellation as requested, and your payment refunded per our 30-day Money Back Guarantee.
- The Constant Contact team
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It was a 40 minute wait to speak to a…
It was a 40 minute wait to speak to a rep, but when I did, he was helpful, quick, and a pleasure to speak with. The access to knowledgable reps is why I stay with Constant Contact. thank you.
Date of experience: June 23, 2025
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