Verified
The delivery and everything was great! The machine worked great for about a month or two then the motor burnt up. Waiting on parts as it is under warranty is a long process when mopping by hand. Howev... See more
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Verified
It took less than two hours from my initial phone call to receive a quote, submit a tax exempt form, have that form go to their accounting, receive an updated quote and order the items I needed. Cole,... See more
Company replied
Verified
Ordered New handle for my carpet extractor, Gentleman who assisted me ,was on top of his game. Much appreciated CF. All the Best
Company replied
Verified
If I could give more than 5-stars I would! Great job!! I really appreciate everything this company does. They helped with absolutely everything I needed and gave exceptional support especially when it... See more
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Company details
- #5 of 13 best companies in Cleaning Products Supplier
- #1 of 1 best companies in Industrial Vacuum Equipment Supplier
- #1 of 1 best companies in Vacuum Cleaner Repair Shop
- #1 of 2 best companies in Vacuum Cleaner Store
- #1 of 1 best companies in Vacuum Cleaning System Supplier
Written by the company
CleanFreak offers secure online shopping for janitorial supplies, carpet cleaners, and floor maintenance equipment. We carry in stock flood restoration equipment, floor scrubbers, burnishers, carpet shampooers, air movers, and more.
Contact info
5109 N National Dr., 37914, Knoxville, United States
- 888-722-5508
- customerservice@cleanfreak.com
- www.cleanfreak.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
The delivery and everything was great
The delivery and everything was great! The machine worked great for about a month or two then the motor burnt up. Waiting on parts as it is under warranty is a long process when mopping by hand. However, I will say you can not ever know if something is going to work and not burn up or have a problem and they have know problems helping to get it repaired. I would buy. Manufacture has taken care of the problem and as mentioned you just never know what will last and what won’t.
Date of experience: June 06, 2025
Reply from CleanFreak.com
Thank you for ordering parts through CleanFreak! We are happy to have helped.
Verified
Ordered New handle for my carpet…
Ordered New handle for my carpet extractor,
Gentleman who assisted me ,was on top of his game.
Much appreciated CF.
All the Best
Date of experience: April 29, 2025
Reply from CleanFreak.com
We appreciate you ordering through CleanFreak. We appreciate your feedback!
Charged my Card for a Canceled Subscription
Canceled monthly subscription and they still charge my card for another. Unable to reach anyone by phone.
Date of experience: July 01, 2025
Reply from CleanFreak.com
Hi there- You have reached the incorrect company. We are a Janitorial Supply Company in Knoxville, TN. We are not the Clean Freak Car Wash. Please reach out to www.cleanfreakcarwash.com Also, they were bought out by Circle K, so you may want to call their corporate office. Thank you.
Verified
Great experience
Although the item I ordered wasn't the correct one (my fault), Cole provided excellent customer service throughout. I will look to CleanFreak for my future parts and accessories needs.
Date of experience: June 16, 2025
Reply from CleanFreak.com
We thank you for your feedback! We thank you for ordering with CleanFreak!
Verified
Excellent Experience
It took less than two hours from my initial phone call to receive a quote, submit a tax exempt form, have that form go to their accounting, receive an updated quote and order the items I needed. Cole, who answered my call, was fantastic - and fast! I greatly appreciated his help.
Date of experience: June 02, 2025
Reply from CleanFreak.com
We thank you for your feedback! We thank you for ordering with CleanFreak!
Verified
Good service at a great price
We ordered online and got our item delivered in days. It was easy to do and we received great customer support for a few questions we had regarding delivery and ordering
Date of experience: June 12, 2025
Reply from CleanFreak.com
We thank you for ordering with CleanFreak!
Verified
Reasonable price and quick delivery
Date of experience: June 11, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Verified
Operation Manager/ IT Coordinator
Order was place and received the unit in about a week .
Date of experience: June 11, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Great price on the floor care package
Great price on the floor care package ! Customer service was very helpful and knowledgeable.
Date of experience: April 24, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak! We appreciate your feedback.
Verified
Reply from CleanFreak.com
Thank you for ordering with CleanFreak.
Verified
If I could give more than 5-stars I…
If I could give more than 5-stars I would! Great job!! I really appreciate everything this company does. They helped with absolutely everything I needed and gave exceptional support especially when it counts.
Date of experience: June 10, 2025
Reply from CleanFreak.com
We thank you for your feedback! We thank you for ordering with CleanFreak! We are happy to assist and support you!
Verified
Second time ordering from them
Second time ordering from them, great experience, fast shipping is a plus also.
Date of experience: June 10, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak! Thank you for your feedback!
Verified
Very knowledgeable after reaching out…
Very knowledgeable after reaching out had a good response very professional
Date of experience: June 06, 2025
Reply from CleanFreak.com
We thank you for your feedback and for ordering with CleanFreak!
Verified
The right machine at the right time at the right price
They had many different varieties of machines to choose from I found one that fit my need also that from the time I ordered to the time I got the package delivered to my house was a very short turnaround quick delivery and I need it this machine quickly the price was compatible to other companies and I'm just totally satisfied and happy that we was able to get the machine we needed at the price we can afford in a timely manner this is not the first time I dealt with clean freak I have gotten stuff from them before and the results was also great then too when I need something else I will be going back to their website thank you clean freak
Date of experience: June 05, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak! We appreciate your feedback!
Verified
Damaged unit replaced fast and without hassle
The unit I purchased arrived damaged. Kathryn MacLane from CleanFreak customer service was extremely prompt and communicated clearly to replace the unit within a week from my claim. It was customer service as it should be - excellent! Thanks!
Date of experience: May 19, 2025
Reply from CleanFreak.com
We thank you so much for your feedback. We look forward to looking working with you in the future. We will be in touch with you on Monday regarding your pick up as well. Thank you for ordering with CleanFreak!
Verified
Kathryn you are amazing
My expirence with this company is Amazing I had a problem with the delivery by UPS and Kathryn was the person who help me from start to finish and I got my carpet extractor this lady was truly a placent and wonderful women to talk to so thank you ....
Date of experience: May 22, 2025
Reply from CleanFreak.com
Thank you for your feedback, Luis. Thank you for ordering with CleanFreak, as well and your patience with the process of replacement. We are so glad that your carpet extractor finally delivered successfully and that claim was filed on original. We look forward to assisting you again. Have a wonderful day.
Verified
Fast service and also good equipment
Fast service and also good equipment
Date of experience: May 14, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Verified
Never received the item I ordered and…
Never received the item I ordered and paid for!
Date of experience: May 27, 2025
Reply from CleanFreak.com
Hi Seth- We have shipped your order twice and it seems that UPS keeps having issues with losing the product in transit. My hunch is due to the small item. Would you like for us to issue a credit or try again? I issued the replacement when we last talked and it shipped right away. I reached out to OPS and UPS last night to check into it's wherabouts. I will be in touch. Ticket KS405376
Verified
Good service Dont have any complain
Good service Dont have any complain
Date of experience: May 23, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak.
Verified
Gonna order more …
Exactly what I’ve ordered and delivered in a timely fashion and all there. So good I’ve been told to order more accessories for the machine.
Date of experience: May 07, 2025
Reply from CleanFreak.com
Thank you for your feedback. Thank you for ordering with CleanFreak.
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