Chevincycles Reviews 21

Chris the mechanic at the Harrogate store has sorted a nightmare hydraulic issue out on my road bike which was driving me round the bend. The bike nearly ended up in the skip on a few occasions. Chris saved the day. Top man 👍

Date of experience: April 13, 2025

Thank you to Charlie at your Harrogate store for helping me choose a tyre pump, fitting it to my dog pram for me and making sure the tyres were properly inflated. Charlie was extremely helpful and polite and saved the day for us. The pram has never been easier to push.

Date of experience: March 08, 2025

This is when you're glad you used a local retailer! Bought some Zipp wheels and have had problems with them - Chevin Harrogate have really been so good - they've sent them back, got them replaced, refitted them and all with a smile and all at no cost to me - if Id bought on line it would have been a nightmare. Chevin 10/10 for service, many thanks

Date of experience: February 10, 2025

I can’t recommend chevin cycles otley enough. They’re the best in the business and I’ve had dealing with quite a few bike shops over the years both locally and across the uk. The entire team are incredibly knowledgeable, helpful, welcoming and patient. Kudos goes specifically to local legend Paul in the workshop. Rare you get such great customer service and a bloody nice bloke as well!

Date of experience: July 27, 2024

I recently bought a Trek Domane SL6 from Chevin Cycles Harrogate.
The Staff:
The staff were really knowledgeable and helpful and always gave me a warm welcome when I entered the shop.
I was concerned about checking and topping up the tubeless tyre fluid.
However, Sanjai said that they would show me how to do it when it was due.
There were no hard sell and I liked that I could hire a bike for the day to see what it was like. The price of the hire was then deducted from the price of the new bike.
The bike:
It was lot more money than I originally planned on spending. But it was worth it as it makes cycling so much easier and enjoyable. The one issue I, and other Domane owners have, is that the little rubber frame plugs drop out too easily. I purchased a supply of replacements from Trek.

Date of experience: July 23, 2023

I’ve been unlucky twice this year with broken rear mech cables, but lucky in that they both happened near Chevin cycles, who sorted me out on each occasion. Brilliant service: highly recommended!

Date of experience: December 17, 2022

I was recommended to otley branch by a friend the experience from the start was excellent we were buying two bikes and Philip put us at ease as there are so many electric bikes to choose from he advised us what would be best for our needs Philip let us test ride the bikes to make sure they were right for us he went through all the aspects of the bikes at no time did we feel under pressure from the start to the handover a big thanks to all the team at otley we will definitely go back again thanks paul & jane starkey

Date of experience: October 30, 2022

I'm writing this as I'll be leaving you a bad review on social media, I've taken my LinkedIn to skipton chevin cycles at 9.30am and it had a gold service for £75 then I said if there any issues ring me, next thing I know I get a text a hour later to say it's done, when I picked it up I was told it needed a new set gear cog plates at rear, I asked why it couldn't be done same day but he was too busy, I was sent away with no information told rebook it in, I've wasted 75 pounds on a gold service and left with a broken damaged bike I'm due go away in holiday next week it needed sorted, then I rang otley he was useless too had no idea when it could be done or how long it's a disgusting service your running I'll be putting in a small claim for the 75 pounds and reporting it to as many as I can, my boardman will not be going into your shops again. Mr finch

Date of experience: September 14, 2022

From start to finish the experience was superb. I was recommended to go to Chevin cycles by many others and went to the Skipton branch.I was looked after by Russell and bought the bike because of his experience,knowledge and customer service.I picked up the bike from Matthew and again it couldn't have gone any smoother,helping me with accessories I wanted to purchase. Will definitely be recommending and purchasing again from here.

Date of experience: August 21, 2022

Mark and Freya at Chevin Cycles Skipton - what a great team (chevincycles.com). From the initial advice I needed, the routine updates I got whilst the supply chain got its act together to the attention to detail i received when I went to collect my new cycle was reassuring and comprehensive.

Could not have asked for more in terms of sales support. And the collection of quality bikes available is nothing to be sniffed at either.
Thank you both.

Date of experience: August 11, 2022

Just picked up a new Haibike E-bike from the Otley branch. Have to say I was very impressed with the level of customer service the guys showed us. Information at handover was clear and useful. Quick and hassle free transaction from start to finish. Will Use again. 100% recommend.

Date of experience: December 31, 2021

Philip B @ the Otley store was superb when I went to pick up my new Trek Domane SL5. He spent proper time educating me on the bike and sizing the saddle. He also had great tips on tyre pressure, maintenance and servicing. Would highly recommend.

Date of experience: December 20, 2021

Bought a new Orbea Electric road bike on the very helpful advice of the staff in Skipton who guided me through all the options. They really have an indepth knowledge of all things bike and I am very happy with what was for me a huge decision

Date of experience: November 16, 2021

Knowledgeable, thoughtful and friendly. A good cycling shop. I've never had any problem with them.

Date of experience: June 12, 2021

Just purchase a new Trek Domane 5 AL, called in on bank holiday Monday and got great advice from Ian and the Scottish lad ( soz didn't catch your name) made sure I got the right size and searched high and low to find said size. Great service and knowledge

Date of experience: June 09, 2021

Great customer support and always helpful when I pop in to ask questions or need parts. They are always happy to provide advice and help you source your new bike or accessories.

Date of experience: June 08, 2021

I dropped in to the Harrogate store as I had an issue with one of my mountain bike cleats. I asked their advice and the very helpful person behind the counter not only sorted the problem, but also gave me some really good advice. I thought I would have to buy some new cleats, however with a little work they managed to sort out my shoe and change the fitting. The cost? £0. Passionate people about biking. Thank you, the human touch in a world that often overlooks the human aspect. Five star to the management team (this has to come from somewhere) 5.5 to the staff. I wish I knew the name of the person that helped me, but you know who you are, and thank you!

Date of experience: April 30, 2021

Absolutely brilliant service from the Skipton shop. Very patient and knowledgeable staff, never felt pressurised and certainly didn't feel i was being 'sold to'. I was provided with all the necessary information and pointed in the right direction.
I would not hesitate to recommend Chevin Cycles.
Linda

Date of experience: April 18, 2021

Really helpful friendly bike shop, nothing was too much trouble, Mark at Skipton spent lots of time ensuring that I was getting the right bike and accessories, and answered all my questions.

Date of experience: April 10, 2021

We took two bikes to the Otley store for the £60service.

A few days later we got a call to say the first bike was fine and needed to work.

The second bike needed work, but I said do not do anything as I have another bike and did not want to spend money on this one.

The chap said he would do the cables, so as I had said clearly do not do any work that costs money, I opresumed it was included in the £60 service.

A few days later when we went for the bikes, the first bike we were told had new cables so was charged for them (this is a year old bike only been used a few times), and the other that I stated do not do anything to had a lot of work done to it.

I was very shocked.

I would not use them again.

Date of experience: February 05, 2021