Verified
Bought a friend some harry potter PJ's for her birthday, good quality and a great service from character.com, item came within 2 days, definitely recommend
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Verified
I disliked instead of giving me a receipt for my purchase the assistant asked me for my email address. Upon hearing it she swivelled her screen to me and asked me to type it. Which I did. This is all... See more
Company replied
Verified
This company is excellent! I ordered a top for my granddaughter. Because of an issue with my card expiry date ( my omission) I received 2 tops. I contacted customer services and the attention I recei... See more
Company replied
Verified
Needed a birthday present for granddaughter urgently based on the musical "Wicked". I googled and found a set of Pyjamas from Character was perfect and reasonably priced but happy to pay a but more to... See more
Company replied
Company details
Written by the company
We sell character clothing, accessories for all your kids favourite characters from the worlds of TV, film and books, at great prices.
Contact info
Unit 5 Celtic Trade Park, SA5 4EP, Swansea, United Kingdom
- 0330 223 2564
- customerservices@character.com
- www.character.com
4.7
Excellent
26K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
The website is really slow
The website is really slow. Not very good when there’s 1000s of products on there to look through. It could take me days to search there Disney section.
Date of experience: July 03, 2025
Reply from Character.com
Thanks for taking the time to contact us through Trustpilot, I will pass the feedback onto our IT department to look into, in the mean time you can ring us on 03302232564 we'd be happy to place an order over the phone
Kind regards
Allison
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Slow service and delivery
I agree, good materials designs etc, but there are many retailers that offer similar standards.
What bugs me is the delivery time, always takes a week to arrive.
My wife just today asked if our order can be expected as we are heading on holiday but the short answer was NO. So, waste of time ordering these.
Apparently Amazon delivers for these guys?! Amazon already advised the delivery is running late. Why Amazon?
Slow service...
Date of experience: July 01, 2025
Reply from Character.com
Hello,
Thank you for your message.
Unfortunately, the order you have placed with us is taking slightly longer to be shipped due to a very high number of orders which we are experiencing at the moment due to our sale, this will then take between 3-5 working days to be delivered , so should arrive shortly, if there is anything else I can help you with please contact us at customerservice@character.com
Kind regards
Allison
Verified
Birthday gift
Bought a friend some harry potter PJ's for her birthday, good quality and a great service from character.com, item came within 2 days, definitely recommend
Date of experience: June 17, 2025
Verified
Bluey trainers
I ordered these shoes for my little girl and when they came the were exactly as described and I have 1 happy little girl. I'm so happy this came up for me to buy. I will be back for shoes. Fast delivery also
Date of experience: June 17, 2025
Verified
Bought for my grand daughter’s…
Bought for my grand daughter’s birthday. She loved it
Date of experience: June 16, 2025
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Verified
Lovely swimsuit and pyjamas that the…
Lovely swimsuit and pyjamas that the grandchildren chose themselves and good price.
Date of experience: June 16, 2025
Verified
Would deffinately buy from them again
Ordering was easy.
Delivery was very quick.
The clothes are fantastic quality and great value for money
Date of experience: June 14, 2025
Reply from Character.com
Thanks so much for sharing your experience with us, it's great when customers take the time to let us know
Kind regards
Allison
Verified
No receipts anymore??
I disliked instead of giving me a receipt for my purchase the assistant asked me for my email address. Upon hearing it she swivelled her screen to me and asked me to type it. Which I did. This is all very well and good to "Save The planet" but my purchase was a present for a child, I wanted to give the receipt to the parent incase the item needed exchanging. How does that work?? Personally I think it's a nonsense and creating more stress for people.
Date of experience: June 13, 2025
Reply from Character.com
Thank you for taking the time to review the service received, I do apologize that you were not provided with a paper or gift receipt at the time of your purchase. We understand that some customers prefer a paper receipt and thank you for bringing it to our attention, I will pass this feedback on to the store
Kind regards
Allison
When I found this website I was so…
When I found this website I was so excited so many choices good prices seemed awesome I ordered 83 dollars worth of product on June 6th I got an email confirmation that it has shipping information within several days which was fast. I was expecting to get my stuff by June 18th or so as it reached the US on June 12th however its been sitting in Chicago Illinois still processing since the 13th I reached out on the 18th after 5 days here we are 10 days later still in Chicago Illinois still processing. I live in Texas customer service told me to keep waiting its obvious it got lost in transit this is extremely frustrating its for my sons birthday and customer service doesn't appear to want to help. They keep telling me to wait that it should show up i can understand 3-5 days of still processing but not 10 days. I'm just hoping they will resend the product or do something I don't want my money back just what I paid for.
-Update they did reach out to me this morning and are resending the items to me im hoping there are no issues and I receive them this time.
Date of experience: June 16, 2025
Reply from Character.com
Thank you for getting in touch! We are terribly sorry to hear this. I can see a member of the customer service team has contacted you in regard to this issue. We look forward to your reply!
Kind regards
Allison
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Verified
Got what I wanted at a glance
Date of experience: June 13, 2025
Reply from Character.com
This is lovely to read and thank you for taking the time to share your review
Kind regards
Allison
Verified
Shipping to Australia takes a while
Shipping to Australia took 4 weeks for the product to arrive and occasionally tracking the product was unavailable
Date of experience: May 28, 2025
Reply from Character.com
Thank you for your review. Please be assured your feedback is important to us and I will ensure your comments are passed to our dispatch team.
Kind regards
Allison
Verified
Nice quality pj's quick delivery.
Nice quality pj's quick delivery.
Found them to be a bit on the small size, so order a size bigger
Date of experience: June 13, 2025
Reply from Character.com
Thank you for your review, and your feedback!
Kind regards
Allison
Verified
Very happy with my purchase they are…
Very happy with my purchase they are very good value for the money and i know that my granddaughter will love them .The order came quickly .and will be buying more things very well made i love them and have told my friends about you
Date of experience: June 13, 2025
Reply from Character.com
Thank you for your review, it's very kind of you!
Kind regards
Allison
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Verified
It was so easy and the products were so…
It was so easy and the products were so fabulous
Date of experience: June 09, 2025
Reply from Character.com
Thanks so much for sharing your experience with us, we really do appreciate it :)
Kind regards
Allison
Verified
Way too long for delivery
Way too long for delivery, have not received my order ax be yet
Date of experience: June 12, 2025
Reply from Character.com
Hello,
Thank you for your review. I can see your order was shipped on the 12th June and delivery usually takes between 5-15 working days to arrive from the UK
Kind regards
Allison
Verified
Bluey and Bingo Trainers
The trainers were lovely and my 5 year old granddaughter loved them. But I wish they had half sizes so they would last her that much longer.
Date of experience: June 09, 2025
Reply from Character.com
Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something, we can do for future users
Kind regards
Allison
Verified
Excellent quality of product and quick…
Excellent quality of product and quick delivery. I was kept up to date on my order and tracking was easy. I have bought a number of items and have never been disappointed.
Date of experience: June 11, 2025
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
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Verified
Fast delivery and quality products
Fast delivery and quality products
Date of experience: June 12, 2025
Reply from Character.com
Thank you for your review, it's very kind of you!
Kind regards
Allison
Verified
Easy to place order and garment was…
Easy to place order and garment was everything I expected
Date of experience: June 11, 2025
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Verified
Lovely material
Lovely material. Delivered very quickly. Price was quite reasonable
Date of experience: June 10, 2025
Reply from Character.com
Thank you for taking the time to write this review, we really do appreciate it :)
Kind regards
Allison
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