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2.9
2 reviews
Bought a train ticket through Tiket.com and CERMATI is the insurance company they offer
I paid the travel insurance to get a refund for my train tickets, I tried to contact them and they didn’t reply to email or WhatsApp or call so I missed my money
Basically it’s a scam, don’t fall for it
Date of experience: March 04, 2025
I filed a legitimate claim for a flight delay exceeding two hours, fully backed by official documentation. After a month of waiting, they wrongfully denied my claim under false pretenses, completely disregarding the evidence provided. Their customer service is unresponsive, and they refuse to take responsibility for valid claims. This feels like a scam to avoid paying policyholders.
If you're considering using this company for travel insurance, think twice! They will take your money but won't honor their own policies when you need them. Stay away! 🚨
Date of experience: February 13, 2025
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