This was our first purchase from Castlery. We bought a bed and 2 nightstands with the white glove delivery. It was a very pleasant experience. As promised I was given a call prior to their arrival. Th... See more
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I was so pleasantly surprised by the ease of scheduling and receiving this delivery! Recently I bought a mattress that was delivered by a large national shipping company, and it was an absolute nightm... See more
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I ordered a Casa Table and Bench set and absolutely love it. The table was delivered fast and with ease. I required customer service for an issue I had with the table, and the response was fast and co... See more
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I stumbled across Castlery on-line looking for quality modern furniture. Man, what a find! So far I’ve purchased dining room table, chairs, a rug, and side chairs. Each piece was delivered on time a... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
very satisfied
very satisfied with everything! the sofa, the customer service team (they were so kind and accommodating abt delivering our sofa earlier than the initial date we had requested), and the delivery team! very happy we chose castlery, will definitely recommend to our loved oness
Date of experience: July 08, 2025
Reply from Castlery
Hello Haz,
Thanks so much for your kind words! We're thrilled to hear that you’re loving the sofa and that our customer service and delivery teams made the experience a smooth one. We know how exciting it is to have a new piece arrive a little earlier than expected, and we’re so glad we could make that happen for you. Your recommendation means the world to us, and we can’t wait to help you or your loved ones again in the future!
Seb extendable dining table
Delivered and assembled our dining table with care to protect both the flooring and furniture 👍🏻
Date of experience: July 08, 2025
Reply from Castlery
Hello Mark,
Thanks for the lovely feedback! We're thrilled to hear the team delivered and assembled your dining table with such care. We always aim to make every delivery experience smooth and thoughtful, right down to protecting your space. Enjoy your new setup, and we hope it brings many memorable meals ahead!
Lovely Customer Experience
I ordered a Casa Table and Bench set and absolutely love it. The table was delivered fast and with ease. I required customer service for an issue I had with the table, and the response was fast and considered. I was helped by Aya, whose customer service exceeded expectations. Thank you, Castlery! I am beyond happy with my purchase.
Date of experience: July 01, 2025
Reply from Castlery
Hello Candice,
Thanks so much for sharing your experience! We’re thrilled to hear you’re loving your Casa Table and Bench set. It’s always great when a piece fits perfectly into your space and arrives without a hitch. We’re especially happy to hear Aya could step in and turn a small issue into a great experience. At Castlery, we’re all about creating beautiful homes backed by thoughtful service, and your feedback reminds us why we do what we do. Enjoy your new setup, we’re excited to be part of your home journey!
Beautiful dining table & bed frame
First time purchase from Castlery and I would say I had a seamless experience from ordering to delivery. Loving our new dining table and bed frame. Such high quality!
Date of experience: July 06, 2025
Reply from Castlery
Hi Vy,
We’re delighted to hear your Castlery debut went off without a hitch! It's great to know that your new pieces are settling in beautifully and bringing both form and function to your space. Here’s to many memorable moments around the table and restful nights ahead!
This was our first purchase from…
This was our first purchase from Castlery. We bought a bed and 2 nightstands with the white glove delivery. It was a very pleasant experience. As promised I was given a call prior to their arrival. The bed and nightstands were assembled and we were requested to check everything, before they left. All packaging was hauled away. Definitely would buy from Castlery again.
Date of experience: July 07, 2025
Reply from Castlery
Hi Rita,
We’re so glad your very first Castlery experience was smooth from start to snooze! From setup to cleanup, it sounds like everything was handled just the way we hoped it would be. Thanks for putting your trust in us and we can’t wait to welcome you back for round two (or more)!
great product and service would def…
great product and service would def recommend
Date of experience: July 01, 2025
Reply from Castlery
Hi Jsn,
Thanks for dropping such a stellar note! We’re so glad your experience ticked all the right boxes. Your support means a lot, and we’re so glad you’d give us a nod to others too. Here's to more moments made with pieces you love!
The staff is welcoming and helpful
The staff is welcoming and helpful. With its attractive design, the furniture creates a warm ambiance. We truly love everything we bought!
Date of experience: July 01, 2025
Reply from Castlery
Hello Li Shin Yih,
Thanks so much for the lovely review! We're thrilled to hear our team made you feel welcome and that your new pieces have added warmth and charm to your space. It's always our goal to help customers find furniture they love, and we're so glad you're enjoying everything you picked out. Here's to many cozy moments ahead!
Very quick and fast confirmation and…
Very quick and fast confirmation and delivery. The team arrived in time and we're very polite and professional
Date of experience: July 07, 2025
Reply from Castlery
Hello Shao,
Thank you for the wonderful feedback! We’re so glad to hear that your experience with our delivery team was smooth, timely, and professional. We work hard to ensure your orders arrive as promised and it’s great to know we delivered. We hope you’re loving your new piece, and we’re always here if you need anything else to complete your space.
Great experience!
Everything from the start to finish was a great experience. Thanks Castlery!
Date of experience: July 07, 2025
Reply from Castlery
Hello Desmond,
Thank you so much for the kind words! We’re thrilled to hear everything went smoothly from start to finish. It means a lot to know you had a great experience with us. We’re all about making furnishing your space feel seamless and enjoyable, and we’re so glad we could deliver that for you. Looking forward to being part of your next home story!
Reply from Castlery
Hello Toni,
Thanks so much for the great feedback! We’re thrilled to hear everything went smoothly and efficiently. It’s always our goal to make the entire experience, from purchase to delivery, as seamless as possible. Enjoy your new piece, and we hope to welcome you back again soon!
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Poor service, broken promises – you have to fight for everything
I purchased the Dawson Queen Storage Bed from Castlery and received it with a faulty gas lift mechanism. What followed was two weeks of delays, vague responses, and no proactive effort to fix the issue — unless I escalated it myself.
Initially, they told me to wait 2–3 weeks for a replacement part, with no technician support and no urgency. It was only after I issued a firm refund deadline and raised the broader impact — including delays to my move, bed assembly, and added costs — that they finally arranged for a technician to attend. That wasn’t service — it was damage control.
When the bed was finally made functional, they offered me a 30% refund, but then applied it to a discounted checkout price, not the actual bed’s unit price of $1,799. This short-changed me by over $50, and they refused to correct it — despite never disclosing that detail before I accepted the offer.
Even after I stopped engaging and signalled I’d lodge a complaint with NSW Fair Trading, they continued to ignore my requests for a proper transaction receipt. The refund was finally processed, but only after I pushed back again on their false claim that it would take 7–14 days — a delay they blamed on my bank. Once I pointed out that 3–5 business days is standard, the refund was suddenly processed right away.
None of this was voluntary. It took constant chasing, pressure, and threat of escalation just to get basic action. Castlery made no attempt to resolve things professionally or in good faith.
The furniture might look nice, but if anything goes wrong, be prepared to do all the chasing, issue firm demands, and fight for what you're owed. There’s no transparency, no ownership, and no real care once they’ve made the sale.
Date of experience: June 15, 2025
Reply from Castlery
Hi Bella,
Thank you sincerely for taking the time to share your experience. We’re truly sorry to hear how frustrating this situation has been and for the impact it has had on you. Please know that this is not the experience we strive to deliver.
To give a bit of context, the technician identified that the gas lift mechanism had not been installed correctly, rather than the piece being defective. That said, we completely understand how this oversight affected your experience, and and we deeply regret that the technician visit was not arranged earlier in the process when you initially reached out. While we do recommend opting for our White Glove service to help ensure a smoother assembly process, we understand that every customer deserves clear, helpful support regardless of the service selected.
Regarding the delay in providing the spare part, it was due to its unavailability in our local warehouse and the need to source it from our international warehouse, which extended the wait time. As for the refund, the timeline provided reflects an estimate of when the amount would appear in your original payment account, and is dependent on bank processing times rather than delays in the processing from our end. Nonetheless, we understand this may still have caused inconvenience.
We also acknowledge your concerns regarding the partial refund. You are absolutely right that this should have been communicated more transparently. Our refund policy is based on the actual amount paid after discounts, rather than the original listed price. We agree that this distinction should have been clearly explained upfront.
Most importantly, we’re truly sorry that our communication fell short along the way. Keeping you informed and supported should have been our priority, and we’re taking this feedback seriously. Your insights help us grow, and we’re committed to doing better for you and all of our other customers.
Thanks again for your honest feedback, and we hope to have the chance to offer a smoother experience in the future.
I was so pleasantly surprised by the…
I was so pleasantly surprised by the ease of scheduling and receiving this delivery! Recently I bought a mattress that was delivered by a large national shipping company, and it was an absolute nightmare. However, with castlery there was no drama; I just picked a day and time, they came at that day and time, were very competent and polite and I now have a beautiful couch! Very, very happy with both the couch and the delivery service.
Date of experience: July 04, 2025
Reply from Castlery
Hi Maqui Ortiz,
Thanks so much for sharing this. We're thrilled to hear that everything—from scheduling to setup—went off without a hitch. It means a lot to know we could turn what was previously a frustrating experience into one that felt effortless. Enjoy every moment with your new couch—it sounds like it’s found the right home.
Fuss free
Fuss free, experienced staff who takes time to explain. Most importantly product is good and delivery is expedited. Almost zero problems for all my past 8 years of purchase
Date of experience: July 05, 2025
Reply from Castlery
Hello Guo,
Thanks so much for your kind words and incredible loyalty over the past 8 years! We're thrilled to hear that your experience has been consistently smooth, from our helpful team to the quality of our products and delivery. It’s always our goal to make furniture shopping simple and stress-free, and we’re so glad we’ve been able to deliver that for you time and again. We look forward to being part of your space for many more years to come!
Professional Service
Prompt delivery and professional installation.
Date of experience: July 05, 2025
Reply from Castlery
Hello Dickson,
Thanks for the great feedback! We’re so glad to hear your delivery and setup went smoothly. Our team takes pride in making the experience as seamless as possible, so you can start enjoying your new piece right away. If you ever need a hand with styling tips or your next find, we’re always here to help.
Great Quality and Service
The quality of our chairs and dinner tables is excellent. It looks amazing.Everyone wants to know where we got them.
Date of experience: June 24, 2025
Reply from Castlery
Hi there,
Now that’s what we call table talk! We love knowing that your space is getting all the attention. Thanks for letting us be part of your dining room glow-up!
Almost impossible to organise changes
Ordering page went blank. Ordered again but the system saved the previous order so it had two desks! No issue until I tried to modify the order. No response to email or help. It took 4 people on their What's app to finally send an email confirmation to change the order. Why does the courier service have to ask me about what to do instead of Castlerey staff immediately changing the order and sending the new information to their courier?
Phenomenally poor organisation. It should not take this much effort over 4 days to change or modify orders.
Date of experience: June 30, 2025
Reply from Castlery
Hi Nathan,
Thank you so much for taking the time to share your feedback with us. We're really sorry again for the hiccups you experienced, and even more so that it took quite a bit of effort to get the duplicate item sorted out.
We’ll be reaching out to ensure you feel confident with us. Your experience matters, and we’d love the chance to leave things on a much better note.
I had a great experience with Tivyah
I had a great experience with Tivyah. She were very helpful and responded quickly and clearly to my issue. Her support made a big difference, and I really appreciated her patience and professionalism. Highly recommended!
Date of experience: July 03, 2025
Reply from Castlery
Hi Fatmeh,
Tivyah’s got a heart of gold and a talent for making things feel effortless. We’re so glad she was there for you when you needed it. Here’s to more helpful moments ahead!
Awesome Delivery Team
They were excellent. No issues and very helpful.
Date of experience: July 03, 2025
Reply from Castlery
Hi Daniel Wallace,
Thanks so much for your kind words. We're thrilled to hear that everything went smoothly and that our team was able to assist you effectively. It's always our goal to provide a seamless and helpful experience from start to finish.
Tarmizi did a great job keeping up with…
Tarmizi did a great job keeping up with my order and responding to me in a quick manner.
Date of experience: July 04, 2025
Reply from Castlery
Hi Paul Tantillo,
Thanks for your feedback. We’re so glad to hear Tarmizi provided prompt and attentive support throughout your order experience. It’s always great to know our team is making the process smooth and stress-free. We truly appreciate your kind words and support.
Reply from Castlery
Hi Aalia Elamin,
Thanks for your feedback. We're so glad to hear your delivery arrived earlier than expected — we hope you're enjoying your new piece. Please let us know if there's anything else we can assist you with.
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