Verified
Ordered something according to the image given, but when I received it it wasn't even close to the image given total different product. Called to verify correct item before ordering this time and was... See more
Company replied
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Verified
4 star vs. 5 because I was not offered combined shipping on wiper blades that I would have ordered had combined shipping been offered at a reasonable price. Note, the UPS triangular shipping box is... See more
Company replied
Verified
I started to order seat covers, on a Sunday, and only wanted two front covers but could only see that I needed to order for the entire car. I decided to use the live chat. The person was able to ask t... See more
Company replied
Verified
I've been doing business with CarID for several years.. When I can't find a part with a local distributor, and/or local distributor has an unreasonably high price on parts needed I can always count on... See more
Company replied
Company details
- #43 of 76 best companies in Auto Parts Store
- #7 of 15 best companies in Auto Parts Market
- #65 of 88 best companies in Car Accessories Store
Written by the company
Define Your Vehicle's True Identity - Everything You Need to Bring Out the Person Behind the Ride - Custom Grilles, Wood Grain, Spoilers, Car Accessories, Truck Accessories, Auto Accessories, and so much more!
Contact info
1 Corporate Drive, 08512, Cranbury, United States
- 800-505-3274
- customerfeedback@carid.com
- www.carid.com
4.3
Excellent
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
Verified
Fast and easy now just waiting for…
Fast and easy now just waiting for delivery date?
Date of experience: July 07, 2025
Reply from CARiD.com
Dear Johnny,
We appreciate your positive feedback! We're glad the process was fast and easy. Thank you for your patience as you await your delivery date.
Sincerely,
Consumer Relations
Verified
You are charging more for shipping than…
You are charging more for shipping than the price of the parts! Cancel my order please. I do not agree to pay $71 in shipping!
Date of experience: July 06, 2025
Verified
Live Chat was fabulous…
I started to order seat covers, on a Sunday, and only wanted two front covers but could only see that I needed to order for the entire car. I decided to use the live chat. The person was able to ask the right questions and get the information I needed. Sent me a link and I purchased. I only wish I could have done the order without help. I still have a five star because the service on the chat was fabulous and quick.
Date of experience: July 05, 2025
Reply from CARiD.com
Dear Customer,
We appreciate your positive feedback and are glad the live chat support was helpful and quick. We're happy to hear that the representative was able to provide the information needed to place your order. We'll explore ways to make ordering individual seat covers easier in the future. Thank you for your review.
Sincerely,
Consumer Relations
Verified
Reply from CARiD.com
Dear Elizabeth,
Thank you so much! We’re thrilled to hear you had an awesome experience with us!
Sincerely,
Consumer Relations
Verified
Ot good at all
I went through and looked at my order and the address is wrong and i had changed it to be delivered to my location and for some reason it has the street address but my city and state and zip code. Not even close to the address I need it delivered to. I tried to call but your closed and I need this fixed. Before it's sent to the wrong address......
Date of experience: July 06, 2025
Verified
Reply from CARiD.com
Dear Sam,
We appreciate your feedback and regret you had difficulty. We'll review the order process to improve it.
Sincerely,
Consumer Relations
Verified
I finally found the exhaust tips I've been looking for.
I was able to find the exhaust tips I've been looking for. They are the right length
Date of experience: July 06, 2025
Reply from CARiD.com
Dear Melvin,
We're happy to hear that you were able to find the exhaust tips you were looking for, and that they are the correct length. Thank you for your positive feedback!
Sincerely,
Consumer Relations
Verified
Reply from CARiD.com
Dear William,
We appreciate your positive feedback! We are happy the ordering process was easy and you could ask questions. Thank you for sharing.
Sincerely,
Consumer Relations
Verified
Great speed great service!
Date of experience: July 06, 2025
Reply from CARiD.com
Dear Thomas,
We appreciate you sharing your positive experience! We're delighted to know you were pleased with our speed and service.
Sincerely,
Consumer Relations
Verified
They are good on getting my stuff out…
They are good on getting my stuff out and getting it to me on time.
Date of experience: July 06, 2025
Reply from CARiD.com
Dear Cathey,
We're happy to hear that your items were delivered punctually and efficiently. We appreciate you taking the time to leave us this positive feedback!
Sincerely,
Consumer Relations
Verified
Headlights
Ordered something according to the image given, but when I received it it wasn't even close to the image given total different product. Called to verify correct item before ordering this time and was given a discount on for mistake. Now I have the correct item on the way and can return wrong item.
Date of experience: July 06, 2025
Reply from CARiD.com
Dear Timothy,
We appreciate you bringing this to our attention. We are sorry the initial order did not match the image. We're happy to hear that we could resolve the issue and that the correct item is on its way. Thank you for your feedback.
Sincerely,
Consumer Relations
Verified
Did not receive my package on time.
Date of experience: July 02, 2025
Verified
Part had connection problem.....bolt…
Part had connection problem.....bolt holes did NOT properly line up!!!!
Date of experience: June 25, 2025
Verified
Good Service
Date of experience: July 05, 2025
Reply from CARiD.com
Dear Charles,
We appreciate your feedback, Charles! We're glad you were happy with our service.
Sincerely,
Consumer Relations
Verified
quick and easy to navigate
Date of experience: July 05, 2025
Reply from CARiD.com
Dear David,
We're glad you found our platform easy to use. Thank you for your positive feedback; we appreciate it!
Sincerely,
Consumer Relations
Verified
Great service every time love these…
Great service every time love these people
Date of experience: July 03, 2025
Reply from CARiD.com
Dear Thomas,
We appreciate your kind words! We are so happy to hear you consistently receive great service from our team. Thank you!
Sincerely,
Consumer Relations
Verified
Fast and easy transaction.
Date of experience: June 30, 2025
Reply from CARiD.com
Dear Frank,
We are happy to hear that your transaction was fast and easy. Thank you for your positive feedback; we appreciate it.
Sincerely,
Consumer Relations
Verified
Reply from CARiD.com
Dear Lawrence,
We're happy to hear that you had such a positive experience and found everything you needed. Thank you for your feedback!
Sincerely,
Consumer Relations
Verified
Didn’t like the shipping cost
Date of experience: July 05, 2025
Verified
Very good struts
Very good struts. Worked great on my 2019 mitsubishi outlander sport. I would buy again.
Date of experience: July 01, 2025
Reply from CARiD.com
Dear Mark,
We're happy to hear that our struts worked well with your Mitsubishi Outlander Sport! We appreciate your positive feedback and are glad you had a great experience. Thanks for letting us know!
Sincerely,
Consumer Relations
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