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I was not treated due to periodontal issues. I canceled my Wally account once I found out all they do is general clean ( mind you they don't clean teeth well ) and just whitening. They continued to charge me $29 a month since the cancelation. I called again and there weas no response. This was the second time I had to make a dispute with my bank.
Date of experience: February 20, 2025
I always receive excellent service during my Wally appointments. Not only do I get a thorough deep cleaning, I also get incisive analysis on my mouth health (including a saliva test this time) and tips for improving my oral hygiene (I'm getting that water flosser). Plus, the staff is so knowledgeable and friendly.
Date of experience: June 27, 2025
The process at Wally is very efficient and the hygienists are always friendly and thorough. Generally a great a value for the annual subscription. Plus, it keeps me consistent with my cleanings!
Date of experience: July 07, 2025
Staffs are courteous, kind, and attentive to customers’ needs
Date of experience: June 30, 2025
There was no long waiting, the staff was kind and very professional.
Date of experience: June 16, 2025
Wally is incredibly convenient and offers exceptional dental services. I absolutely love the ease of booking appointments online, which allows me to schedule my visits at my own convenience. Additionally, I appreciate the transparency in pricing, as there is a set cost for my cleaning and whitening services without any hidden fees or additional fine print. The staff at Wally is not only caring and knowledgeable but also goes above and beyond to ensure a comfortable and pleasant experience for every patient. Their locations throughout New York are conveniently situated, making it easy for me to access their services. I am particularly impressed with the thoroughness of the hygienists, who take the time to explain each step of the x-rays and cleanings in detail, ensuring that I fully understand the process and any necessary precautions. Overall, Wally provides a top-notch dental experience that I highly recommend.
Date of experience: June 20, 2025
Really nice people. Very professional and full of attention.
Date of experience: June 03, 2025
I was so shocked at the value of the services from Wally. Not only did I get a thorough set of x rays a full exam and a deep cleaning. I also received a whitening kit. three cheers for Wally. I will say a customer
Date of experience: June 17, 2025
The service was exceptional! I arrived late, but I was still able to receive my dental cleaning and consultation. Everyone, from the assistant to the hygienist, was super kind and informative. And they were super helpful. I'd highly recommend them to my friends and family.
Date of experience: June 16, 2025
In my experience, everything was good.
Date of experience: May 08, 2025
Finally dental care with upselling.
Fast, easy, and very professional care. Great tech upgrades to traditional dental care. Can’t wait for my new night guard!
Date of experience: June 08, 2025
Amazing experience
Would recommend for everyone
Date of experience: July 01, 2025
My dental appointment was very punctual and informative. We observed various aspects in regards of x-rays and proper hygiene attention.
Now, we are looking forward to acquire a nightguard and a whitening kit.
Overall, a very pleasant and good experience.
Thank you!
Date of experience: June 25, 2025
Bought a membership sometime in February last year. Had one cleaning around June or July. Afterwards, they said I had gum disease and that I would need to pay extra for a special cleaning, otherwise they wouldn't be able to "move forward with" my regular cleanings. It's as if they were putting me on credit hold just for not wanting to pay extra on a supposedly all-inclusive membership. During the same call, the representative also said, "Has anyone ever told you your blood pressure is high?" Never! I have perfect, sometimes even low, BP. How could a medical facility make such a careless mistake? Don't fall for this scam.
Date of experience: July 01, 2024
The good: the facility was nice, the tech is modern. The bad: I signed up for “unlimited” cleanings however the reality is the earliest available appointment slots are months away and there is actually no way to book another appointment yourself, you have to wait for a follow up text with a link, which I only just received today, about 11 months after signing up. There’s no online membership portal, nothing. It’s all done over SMS. So ultimately I received just 1 care session for the price of a year’s membership which makes it not that much cheaper than a regular dentist. Disappointed.
Date of experience: July 14, 2024
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