Canopy Airport Parking Reviews 22,394

Their website states "Canopy cares We also show our appreciation and support for those who put their lives on the line everyday by offering 30% off to first responders and military personnel." However, I reached out to support@canopyparking to find out how to apply it and they said the discount is only for valet parking not covered or open air. No where on their website or terms and conditions does it show this. seems like they don't really support and should have their terms listed on the site so everyone can know their support is limited.

Date of experience: May 15, 2025

Made a reservation on 10/11/24 for 11/28/24. Got an email with my reservation and barcode. Arrived on 11/28 and they said that their lot was full and they couldn't honor my prepaid reservation. In addition to the extra stress, I had to pay holiday rates across the street at USAirport. All they had to do to make me happy was to allow me to park there for 4 days instead of 2 for my next trip (remember, I paid more than double to park across the street) and they wouldn't do it. I was on my last straw with them anyway after my last trip, waiting over 30 minutes for a shuttle as I watched their competitor's shuttles come and go multiple times. My advice - pay a little extra and park somewhere else, it's well worth it!

Date of experience: November 28, 2024

Like others have posted about, I too was turned away from parking here despite having a prepaid reservation. When this happened to me, I saw AT LEAST 20 others similarly get turned away. This must have affected hundreds of people. I called to get a refund and was directed to email someone. No one has emailed me back. They are clearly trying to make it difficult to get refunds. Further, I posted a negative review on Google and it has since been hidden. I believe this is happening to others and the owner is deliberately trying to hide this problem. Do not use this parking lot, there are so many others to choose from that are so much better!!!!

Date of experience: November 28, 2024

OVER-BOOKED ON A HOLIDAY WEEKEND. DO NOT TRUST THIS LOT. Got turned away at the entrance WITH A RESERVATION because they overbooked. Posted a piece of paper and said “if you want a refund call this number” ????? Messed up our entire holiday travel. Don’t even want to give them one star. They do not deserve it.

Date of experience: November 27, 2024

This was an unbelievable and inexcusable failure on Canopy’s part, the likes of which I have never encountered in nearly a decade of parking with them. We had a reservation—booked well in advance, knowing full well how chaotic the holiday weekend would be—only to arrive and be turned away at the gate! The staff was out there rejecting everyone, even those with confirmed reservations, claiming they had “no room.” How is that even possible? What’s the point of a reservation system if it’s utterly worthless, especially on the busiest travel day of the year?

This wasn’t just a mistake; it was a monumental failure that left countless travelers stranded and scrambling for alternatives. It’s nothing short of incompetence, and it’s beyond infuriating. As a frequent parker—there practically every week—I trusted this company to deliver, and they couldn’t even meet the most basic expectation: honoring reservations they confirmed.

Whatever system they’re using, it’s broken, pathetic, and completely unfit for a company in this business. After this disaster, I’ll absolutely be reconsidering my options, and so should you. Canopy has lost my trust, and frankly, they don’t deserve yours either.

Date of experience: November 27, 2024

I will never use this lot again. Let's start with arrival; I fly out early morning so arrive early around 430 am 0430. There is not much signage to get you to where to park your car. The only thing indicating a lane was a parked shuttle with a driver who was rude and barely spoke the English language. Finally figured out the shuttle. The lazy driver wouldn't get out of the seat to even figure out the spot number like other lots do much less help with the bag. The return trip was a bit better but not much, then on exit scan the ticket no receipt 4 days later still don't see the charge to my credit card. Do yourself a favor usairport parking spot or any number of others just not canopy

Date of experience: March 30, 2024

If i could give negitive stars i would
I would put the negligent managers name but since her call woke me up i cant remember. This place is horrible. Their management is awful. I booked a reservation from a third party but I didn't know it wasn't canopy. I never got a confirmation email so I could park, but I still needed parking. Before I found out it was a third party, I made a second reservation for parking. Figured I would give them the benefit of the doubt. That was a major mistake. I contacted canopy through the website and told them I paid for 2 reservations and I need them to refund the first one and keep the second one. Please make sure to keep the second one. I really need it. Guess what, some Rockstar manager sent me an email amd canceled my second reservation. The first one I found out later that it was a third party through way.com, don't use them either. I had to get my bank involved to get my money back on that one. Anyways instead of canopy writing me back and telling me to contact the other company for the reservation. If they knew who to contact that would have been great but at least asking me since we can't cancel the first one you made do you still want the one ypu made directly through us or did you want that canceled too? I would have asked them to keep it and send me the confirmation so I can use my reservation which I never got from them either. But no. They canceled the reservation. Earlier today, during the day, I responded to the cancelation confirmation email I got from the gung ho manager, with my bank statement showing the charge. Just telling them I want to make sure they refund me. So at 9pm she decided it was a great time to call me. She woke me up arguing with me about what happened. 1st of all calling people at 9pm when they email you in the morning probably is not a great idea. I could see if I emailed them at 2am. Also if it's late and they are allready unhappy woth you, why would you call. Just send me an email amd tell me when I should expect my money. Maybe apologize. Don't call and argue and try to explain your actions. I don't care about your actions. I just want my refund. You explaining your rational on why you ignored my request and tried to save the day with what I didn't want is totally not helpful.

Moral is it would be better to park at the airport and spend the extra money. Or make a reservation somewhere else. If you do it here you better hope they send you your confirmation. If they aren't you better kiss your money goodbye because the management will not help you.

Date of experience: December 26, 2023

On November 30th, 2023, my driver was B. I wish I jotted down B’s full name to give him the proper recognition he deserves.

As a consistent Canopy customer, what started out as a poor customer experience turned into a positive because of B’s commitment to delivering me a positive experience. B embodied being a team player as he did not throw a team member who left me as I was getting my bags out of my car under the bus (the Bus had 4 people max). Rather, he shed light on the context of what occurred (dispatch calling the driver to
valet), empathized with my standpoint and took it upon himself to make sure I made it to the airport on time.

We had a terrific conversation discussing our paths to Colorado, professional endeavors, and perspectives around how a genuine good-hearted conversation between two strangers can change one’s day for the better.

I felt B represented Canopy in a way that ownership would be proud of, and think he acted this way because of who B is and what he felt was the right thing to do being in the business of providing a positive consumer experience. This conversation and experience left an impression on me, and he deserves to be spotlighted for the gesture and manner in which he treated me.

Thank you, B – it was a pleasure meeting you, and I appreciate you and wish you the best going forward.

B effectively salvaged my loyalty to Canopy and did so in a genuine manner while not throwing his teammate under the bus. Much respect and gratitude for the positive experience and how you handled the interaction.

Best, Carter V

Date of experience: November 30, 2023

I used Canopy to park as I flew out of DIA last Saturday, arrived back today. I got out to the designated area right around 10:50am. There was a lengthy line of about 25 people. Waited about 10 minutes for the first shuttle, there was not enough room to get on that shuttle. Unfortunate given the weather, but I figured probably about 15 minutes for the next one. I then waited until approximately noon (over 1 hour total) for the next shuttle, standing out in the 16 degree weather with active snowfall. Absolutely absurd. If I knew I was going to be threatened with an actual risk of frostbite due to exposure I would dressed accordingly. My shoes were not the best and my socks got wet with the snow. I can appreciate that this is one of the busiest travel days of the year, but I would tend to assume that a company would plan accordingly. Worst parking experience I have ever had. For context, the shuttle services for other parking spots came by at least 3 to 5 times in that time span. Multiple families in the line were splitting up, one parent was taking the kids inside to wait and the other would plan to get the vehicle and go pick them up. Some people got Ubers. I considered it, but given how long of a walk it would have been through the snow filled parking lot riddled with pot holes once getting there that did not seem wise.

Date of experience: November 25, 2023

I've had a horrible experience with a Canopy Airport Parking valet experience. Prior to this incident, I was a repeat valet customer.

I was traveling with my son in July 2023 and used the valet service. Drop off was fine and when I returned, the car was waiting for us with the driver side door opened. I got my son buckled up, got in the car and drove off. When I arrived home and got out of the car, I closed the driver side door to discover there was a large dent in the side of both the driver door and the front driver side fender. I appears someone drove into my car. I reached out to Canopy Airport Parking and provided pictures and they quickly responded requesting I fill out their form, which I did.

Fast forward to the end of November 2023, I have followed up by email and phone multiple times on my claim. I have received one email response in September providing a damage claim number and asking for pictures (already provided) but I re-submitted. I also received a voicemail from an admin, which I returned and left a voicemail which was never returned. I continue to follow up to no response, they are not taking ownership for the damage caused to my vehicle under their care.

Long story short, I dropped my car off with a Canopy valet and picked it up from a valet with a large dent in the side which was not pointed out before I left. The driver door was open so I couldn't see the damage before I got in the car and drove off premises. I have followed up multiple times about the status of my claim without a sincere follow up. I am disappointed in the lack of response and ownership of damage from a business that I was a repeat customer of prior to the incident. Unless they take ownership and make this right, I will no longer use Canopy Airport Parking.

Date of experience: July 07, 2023

Canopy knew that they had a problem with the theft of catalytic converters from their parking lot. They informed customers of this AFTER I was on a trip. I could have used the Valet option had I known. Canopy owes its customers both repayment for their losses and timely publication of information. DO NOT EVER USE THIS FACILITY. True rating is minus 5 stars.

Date of experience: November 11, 2023

COVERED PARKING CATALYTIC CONVERTER THEFT. Commerce City police states “theft of catalytic converter almost always happens at Canopy Airport Parking. No security is present.” Manager Clayton Hopkins doesn’t return any contact from me despite the front desk promising a full refund. (None received) I suspect Canopy Airport Parking of assisting or actively participating in a cat theft ring. Do not park here!

Date of experience: November 05, 2023

My wife and I have been loyal clients at Canopy Parking for over 10 years now and frequent their business several times a year. Service has steadily declined to the point being unreliable. Last week I parked at Canopy at 6AM on a Sunday for my morning flight. I parked in the covered the parking lot and unloaded my bags. Took 40 minutes for a shuttle bus to arrive and that was after 2 phone calls to customer service. Almost missed my flight. Then, upon my return on a Saturday evening, I walk out to the 3rd island where Canopy Shuttles pick up and found a line of approximately 60 to 70 people waiting. Several of us called Canopy customer service and the poor girl who answered the phone said they were short staffed and she was unsure when the next bus would come. With that many people, it would take me hours to get back to my car. I, as well as several others, called for Ubers to bring us to our cars. This week, I have contacted Canopy on several occasions to voice my displeasure and also to get a refund for my Uber costs but have not heard a word. I have sent 5 emails now. This company is circling the drain and I sense the end is near. Moving on to other parking options in Denver. This aint it!!

Date of experience: June 10, 2023

I have always been very satisfied with Canopy at DIA. However, when I picked up my SUV from Valet it had mud splattered all over the side. I had it washed the previous day. Trying to get to a manager which seems a very hard task. Also read in our neighborhood facebook where a car from Valet was returned covered in bird droppings Something is seriously wrong here. MANAGEMENT MUST GET INVOLVED NOW

Date of experience: June 03, 2023

Canopy is terrible. People wait for 30 minutes or more to be picked up. Lines get longer. Customer service doesn’t care and they hang up on you

Date of experience: May 21, 2023

The bus driver lost our luggage on our way to catch her flight. Would do nothing to help us find it. When it was found at Denver international airport my contents was missing beware of this company somebody's making money off stolen luggage

Date of experience: February 26, 2023

We are usually happy with our experience with Canopy. Our trip in June of 2022 however we had several things on our return home that did not go smoothly after already a long day of travel. We had to wait longer for or shuttle pick up, our Flt got in 30 minutes early, landing at 10:30 p.m., but then had to wait for a second shuttle for pick up to our car. Then when we were to drive out of parking our QR code wouldn't scan to open the gate out nor our parking ticket. When we initially called for help the ticket gate didn't accept our prepaid parking ticket and wanted us to pay again! Then we asked for assistance the 1st person said well just pay the ticket again...
Then we got the manager and he had to look up our prepaid discounted reservation and manually let us out. that took 30 minutes just to get out of parking. at this point it was Midnight. a long drive home to our mtn home in Colorado.

Date of experience: June 30, 2022

If we could give fewer stars we would. They did not run enough shuttles so we had to wait 30 minutes for a ride to the airport and nearly 45 back to our car. It was awful. We watched other companies come by over and over, probably some companies ran 5 for every one of Canopy’s. Don’t do it.

Date of experience: September 06, 2022

Starting to lose faith in Canopy. I was very happy with Canopy for many years, but lately, each time we travel the experience seems to get a little worse. On our last trip the shuttle air conditioner was blowing extremely hot air on a 90+ degree day. Several of us passengers asked the driver to shut off the climate control because of the sweltering heat and she responded by saying the air conditioner wasvworking fine where she was sitting. She never did turn off the air and we arrived at the airport soaked in sweat. Not a great way to start a vacation. On the return trip, we had to wait for a second shuttle because the first filled up too quickly, which is becoming a more common occurrence. I understand that it is difficult to find drivers, but none of the other car parking facilities seem to have a problem with getting everyone on their shuttles. Finally the deterioration of the parking lot with massive, potentially vehicle damaging potholes is concerning. I did notice that some of the potholes had been filled with gravel on my return trip but those had been there for an exceptionally long time before receiving any attention. The parking prices continue to rise but very little of the revenue appears to be going into facility upkeep.

I will give Canopy one more opportunity to restore my faith, but another poor experience will force me to take my business elsewhere.

Date of experience: August 09, 2022

Great rates. Easy pickup.

Date of experience: August 09, 2022