Canada Computers Reviews 429

ACER Computer blue screened within a year of purchase. Original Manu warranty applied so CC took the computer and sent it to ACER after 3 weeks or so in the CC shop. ACER swapped out the motherboard and sent it back 2 months later. The computer then started to blue screen again but now under the CC warranty. What a waste of money buying the 4 year extended warranty. It has since spent the last 2 months+ between local and corporate shops. When we finally got it back it was still bluescreening and CC won’t honor their replacement warranty saying they don’t have anything comparable. ACER Nitro 5 - I9, 16g Ram with 4060gpu they have lots of them but are low balling saying they’ll give us a store credit of a lot less than we paid just over a year ago. Stay away. May be less cost up front but better hope you don’t need any support because it won’t be there. And don’t bother buying any extended warranty, it isn’t honored.
I would like to add that my son, in university, was the main user of this computer and this horrible practice, and I say practice because CC appears to use this process frequently, was extremely detrimental to his studies. As well as his current summer job which requires his laptop.

Date of experience: July 02, 2025

The sales part went pretty smoothly. However, I tried to review the laptop I purchased and since it's not a glowing review, they won't post it. DO NOT trust their reviews. Terrible business and I would never buy from them again

Date of experience: March 18, 2025

When you return something that is damaged, they will not exchange or refund your money. They make you wait for the manufacturer to reimburse to refund the money. This is against the law. Consumer Rights Act 2015 states immediate refund for damaged goods.

Date of experience: May 31, 2025

I went to buy a XFX 9070 XT and it said there was 10+ online ready to ship. Paid for it, and then waited for days for them to make any updates online to ship the item out... Finally after a week I decided to cancel my order, and they comfirmed the cancellation within minutes...

Do people here simply not want to do their jobs? It takes days to do nothing on an order after you take my money, but you can cancel and order within minutes?!?!

Some of the most useless staff every must work at this place. I was infuriated after I waited for days after paying and they couldn't give a single update... but they can cancel the order within minutes of asking for a refund... This is ridiculous.

Date of experience: June 10, 2025

Reading all these reviews almost scared me to cancel my order, but overall I'm satisfied. I purchased a combo deal motherboard/cpu/gpu online with Flexiti and free shipping. The 3rd day I received a tracking # and the 4th day Purolator picked it up. It took about a week to receive it. Overall I'm satisfied with the transaction, all the parts were sealed.

Date of experience: May 28, 2025

these guys should not be allowed to use Canada as a part of their name. They are a shame for online shopping industry.
I placed several orders online, they charged my credit cards, yet they denied they received the money. Crooks!

Date of experience: May 18, 2025

Cancelled orders for hard to get items that were sold online for store pick up, and then monies reserved in advance on my credit card, in favour of in store customers.

This happened multiple times.

Sold multiple returned items as new. An Astral 5080 OC and a Gigabyte 5090. I only noticed when I came home and the internal packaging was already opened.

Was encouraged by in store employee to return items in exchange for higher priced items unher his name.

Returned a few UNOPENED items in new condition.

After returning these items was banned for too many returns. Not even any warning or notice.

Thanks!

Date of experience: May 22, 2025

Date of experience: May 14, 2025

I was looking for an item online and was planning on picking it up at the Whitby Store on Victoria St. , Whitby , so I called 1st to find out how long before I could pick up the item , the person I spoke with ( Branden ) was very helpful , and said he would put the item aside for me , within minutes I was at the store and he greeted me just a few seconds after I walked in and walked with me to the counter , he made sure to ask if this item was compatible with my PC and we started talking about past experiences when it comes to PC's , the whole visit was satisfying and I wish there was a way to recognize Branden for his interest and commitment to doing a good job .

Date of experience: May 12, 2025

They false advertise their shipping times to try and get people to order things off of their website. I am being told by the shipping company that it is going to take 7x longer than Canada computers told me it would. Order literally anywhere else, this website is a weak excuse for a place to sell computers. Not the first time this has happened.

Date of experience: May 10, 2025

(This is from Mississauga Store) ATTENTION SHOPPER FOR CANADA COMPUTER WHEN SHOPPING AT THIS STORE PLEASE HEAR MY STORY. Got myself a motherboard with a 3 year warranty, come home and try to build it in my new PC, realize the motherboard battery is damaged when open the box and the ram slot is having some minor scratches. Come back the next day for replacements and the black dude at the service and return said it was not covered for physical damage when the product I brought from this store is already damaged and give me a wrong instructions to reset my motherboard battery this is telling you that the employee doesn't know what are they doing. Honestly what's the point of getting their warranty this is just a straight scam from this store and completely useless service and return from Canada Computer. Not only I got scammed from buying their warranty but also having a damaged motherboard with me. SO I HIGHLY RECOMMEND TAKE YOUR RISK WHEN DEALING WITH THIS STORE AND I SUGGEST FIND AN ALTERNATIVE BESIDE CANADACOMPUTER.

Date of experience: April 22, 2025

We have recently had to return 4 units that do not even switch on ! I understand the units are refurbished, hence the much cheaper price - however I do expect the units to still work ! I will absolutely not be purchasing any computers through this company ever again !

Date of experience: April 15, 2025

Absolute garbage company, won't authorize my credit card, despite having more then enough credit to cover the small purchase. Customer service said, send all of your credit card information over unsecured email and I will forward it to tech support. They have known about this issue for YEARS. I have never once purchased from them, as it's just too much trouble to do so, HORRIBLE HORRIBLE COMPANY, AVOID AT ALL COSTS.

Date of experience: April 11, 2025

WAS LIED TO ABOUT my PC being built in 4 days were on day 8 people quitting and leaving rediculous all though the customer service was good there slowness is not especially when I have ADHD and making a promise it will be done in 4 days and it not the location I went to was Hespler road needs improvements

Date of experience: April 01, 2025

Bought a high end gaming pc, first, windows wouldnt activate, took it was fixed then the blue tooth stopped working, Tried everything to fix it, Updated drivers, deleted it, reinstalled it.... never detected anything trying to connect it. returned it, saw him put it back in the box and pack it up and less than 3 hours later it was on the website for sale, open box knowing full well theres an issue.

Date of experience: March 29, 2025

I previously bought a laptop from them and was fine with it no problem. This time I bought an Asus router (by the way I highly recommand never buying asus) and had to return it because it died overnight 1 day it worked 1 day. I returned it and got another one of the same and made a swap because I didn't have my box anymore no problem. That new router also has issue it's working connected but not allowing any devices to connect I reset it to default ump times and now it's only transmitting 5Ghz and nothing else is connecting to it only my cell close by and of course the laptop connected directly, and I'm sick and tired of waiting on Asus support.
The douche didn't want to take it back because I do not have the box anymore and so he says I have to make another swap with I don't know what he doesn't have any other of this model except for an open box one. (That speaks volume about these routers) and on top of it I paid for an extended warranty. Well the woke will soon find out about the consumer law in Ontario and I garantee I will at least get a refund of his useless warranty. I never bought any extended warranty on anything because I've been burnt before and I decided to give it a shot this time. Big mistake never ever buy first of all extended warranty and don't touch Canada Computer in Kanata with a 10 foot pole be warn, you'll be burnt. If I could give it 0 star I would, your are better off buying American than buying in Canadian bullshit store

Date of experience: March 20, 2025

Never again. I used their online store to order some parts, I order the wrong parts, noticed immediately and tried to cancel my order. I tried the online cancel order function to be told by the website my order didn't exist, so I opened a ticket with customer service to cancel my order within 15 minutes of placing it. I got no response until after my order shipped and I opened another ticket with customer service. Now I've been emailing them for 2 weeks trying to return these parts, they've finally responded and now I can return the parts, but now I have to pay return shipping to from British Columbia to Ontario, it's not my fault your website doesn't function properly and your customer service is too slow to cancel an order before it ships. I will never use Canada Computers again. Just use amazon, save yourself the headache.

Date of experience: March 05, 2025

In July 2024 I bought new parts to build my new pc, one of the parts was 4090 and the guy who was dealing with me told me multiple times to buy the warranty bz these GPUs have issues. I said no multiple times then he said “that I can return it at any time if it’s about 30 days before the warranty expires. Because if you didn’t use it then it’s returnable.” I said no, but Again he insisted when I was about to check out and pay for my parts. I gave in because he assure me that I can return the GPU Warranty. Now, I don’t need the warranty just as I didn’t need it before and called the store to return the warranty. The head manager was very rude, didn’t allow me to speak, he was talking over me, stopping me as I was trying to explain my situation. Then he said “ all customers tell me the same excuse” I told him to please be respectful and let me speak and. It trow me in the same bucket with all the other customers. He didn’t seem to care and got rid of me very fast.
I went later on that day to the store and I spoke with an older gentleman he said he is a lower the store manager and he heard my issue and can’t help me ether same as before he tried to get rid of me quite fast and told me to contact customer service. As we were speaking the manager that I spoke on the phone he walked in after having a smoke and I felt like puking bz of the way he smelled so bad like very cheap cigarettes. He then got worked out like he was on the phone and they both ganged up on me and told me again very rudely that I am doing the same thing all customers do when they want their warranty returned. They both called me a lier indirectly by telling me that “all customers say that”.
I explained that this is a special case bz I didn’t want the warranty in the first place and his worker lied to me in outset to make a bigger sale. In the end they kicked me out and I said that if they can’t help me I will reach with my lawyer. At that point they said to get out or they will calm the cops on me and that they can’t speak with me anymore. As a customer that spent 6k I am disappointed in the customer service that I had received today and when i bought the parts as I was lied to. Their customer service is closed on weekends and no one can call be reached just in the week time when I work; and I am not able to call them while at work. Again if I could give 0 stars I would, worst experience ever, a Custumer supposed to be right as per their saying in training. But they never put that in practice.

Date of experience: March 07, 2025

I purchased a ZAGG InvisibleShield Glass Fusion+ D3O for my Samsung Galaxy S21 online, but it was delivered to a local store. When I picked it up, an employee installed it wrong, and the shield is not sealing properly. I contacted Cananda Computers, and they refused to replace it. If they're refusing to replace a $20 item, what would have happened if it was a larger sum? What a lousy company! Now I know why they have 1.5-star reviews. I wish I looked at their reviews before. I would give them a zero star if it was available. Stay away from Canada Computers; there are other stores with much better service.

Date of experience: March 01, 2025

I visited Canada Computers three weeks ago to buy various components for my computer, including a package of two RAM sticks. The total purchase was around $600 after tax, with the RAM costing $80.

After getting home, I realized I had made a rookie mistake—I had bought ECC RAM, while my existing ones were non-ECC. Thankfully, my receipt stated I had 14 days to return items. So, I went back seven days later, thinking it would be a straightforward exchange.

However, when I arrived, the technician took a quick glance and immediately refused the return. He claimed that the RAM was “broken” because of supposedly damaged capacitors. The Ripjaws package wasn’t sealed when I bought it, and I hadn’t noticed any damage. But, giving him the benefit of the doubt, I accepted what he said.

Out of curiosity, I took the RAM to a local computer repair shop. The technician there tested them, and guess what? They were perfectly fine. He even bought them off me for $10.

Lesson learned: You might save $10–$20 by shopping at Canada Computers instead of Best Buy, but don’t expect to return anything—even when you’re well within the return period. This is a shady way to do business.

Buyer beware.

Date of experience: February 16, 2025