BuyBackTronics.com Reviews 1,564

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's efficient process, from initial inquiry to final payment, and highlight the ease of navigation of the website. People selling their devices through this platform are satisfied with the prices offered, often describing them as the best compared to competitors. The simplicity and effectiveness of the service are frequently mentioned, with consumers finding the entire process simple. Consumers highlight the promptness and clarity of email communication, as well as the speed of shipping and payment. The company is also praised for honoring initial price estimates and providing various payment options. The majority of reviewers express their intent to use the service again, recommending it to others for its reliability and customer-focused approach.

Based on reviews, created with AI

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Rated 5 out of 5 stars

Was skeptical at first since it took 6 business days to evaluate the samsung laptop I sent in. I know thats still within their 5-7 day timeline but this was my first time dealing with BuyBack. Once th... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with BuyBackTronics! The process was incredibly easy from start to finish. They provided clear instructions, fast shipping, and quick payment once they received my phone. Best... See more

Company replied

Rated 5 out of 5 stars

I recently had a very pleasant experience with Buy Back Tronics. I inquired to sell my recently deceased mother in-laws IPhone 13.I filled out the online form and they provided a value based on the i... See more

Company replied

Rated 5 out of 5 stars
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Buybacktronics.com blew me away with how smooth the process was! They mailed me a prepaid box to ship my iPad Pro, and after receiving it, I got paid the same day—no delays, no haggling, just fast and... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Computer Store

About BuyBackTronics.com

Written by the company

Welcome to BuyBackTronics!

We’ve been making electronics trade-ins effortless since 2018. Whether you’re upgrading your iPhone, clearing out your old MacBook, or cashing in on a gaming console, we’ve got you covered!

Why BuyBackTronics?

We’re all about giving you a smooth, secure, and rewarding experience. Here’s why selling your used devices with us is a no-brainer:

  • Free Inbound Shipping – No hidden fees, ever. We cover the cost to send your device to us!
  • 14-Day Price Guarantee – Lock in your offer for 14 days. Even if the market shifts, your price stays the same.
  • Choose Your Payment – PayPal, eCheck, Gift Cards, Check, or even Virtual MasterCard. You pick!
  • Shipping Kits – Need a box? We’ve got you. Available at a small fee to make shipping a breeze.
  • Expedited Processing – In a hurry? We can process your offer lightning fast (with a small fee).
  • Real-Time Updates – Get notified every step of the way. No surprises here!
  • Honest & Fair Pricing – We always offer competitive prices based on the market, and we never lowball you.
  • Bulk Sellers Welcome – Got a bunch of devices to sell? We offer custom quotes and even secure data wipes!
  • No Obligation Offers – If you're not happy with our offer, we’ll do a free re-evaluation – no pressure.

What Can You Sell?

We buy more than just smartphones! Here’s a quick list of what we’ll take off your hands:

  • Smartphones – iPhones, Androids, and more.
  • Laptops – MacBooks, Windows laptops, and more.
  • iMac & Mac Studio – Ready to upgrade? Get the best price for your iMac, Mac Studio, or Apple Display!
  • Gaming Consoles – PS5, Xbox, Switch... bring them on!
  • GPUs – Graphics cards from top brands like NVIDIA & AMD.
  • DSLR Cameras – Ready to upgrade your gear? We’ll take your old cameras.
  • Tablets & iPads – Trade in your old tablets for cash!

We make it easy to sell – and we make sure you get the best value, fast!

Get Your Instant Offer Now and start cashing in on your old devices today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Pleased

BuyBackTronic has a very efficent process for shipping your device and their evaluation was fair. It was the best price and reasonably close to the estimate. Thanks to them for making the whole experience simple and effective.

Date of experience: June 25, 2025

Rated 5 out of 5 stars

iPhone 13 Purchase

I recently had a very pleasant experience with Buy Back Tronics. I inquired to sell my recently deceased mother in-laws IPhone 13.I filled out the online form and they provided a value based on the information I provided. They sent a shipping label and off it went. The email correspondence was prompt, including all other correspondences.Upon inspection they relayed to me that the phone was in flawless condition as I stated.Once their inspection was completed I received an email that the the payment would be processed the next business day and 2 days later received payment via my PayPal
This company is legitimate and I do recommend them with 5 stars

Date of experience: June 16, 2025

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Reply from BuyBackTronics.com

Hey there,

Thank you so much for the thoughtful review and the five-star recommendation — it truly means a lot.

What stood out most is how much you appreciated the communication, the updates, and the smooth process from start to finish. We’re also very sorry for your loss, and honored that you trusted us to handle the trade-in of your mother-in-law’s device.

And yes, we are absolutely legitimate — proudly operating since 2018 (though the idea started brewing back in 2016, if we’re being honest 😄).

Thank you again for choosing BuyBackTronics. We hope to serve you again whenever the need arises.

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Experience for me was just as expected…

Experience for me was just as expected as far as processing and speediness. Which the car for me is better than average; and offer wise was exceptional compared to other sites.

Date of experience: July 01, 2025

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Reply from BuyBackTronics.com

Hey Rick,

Thanks for the awesome feedback. We’re glad to hear everything went as expected and that our offer stood out compared to others.

Our goal is to provide competitive, market-driven quotes that we actually honor — no surprises.

Appreciate you giving us a shot 👍 and hope to see another trade-in from you soon!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Safe and Easy to use

Was skeptical at first since it took 6 business days to evaluate the samsung laptop I sent in. I know thats still within their 5-7 day timeline but this was my first time dealing with BuyBack. Once the evaluation process started it wasn't long before my trade in was accepted and I recieved an email with my e check. I deposited it with my smart phone immediately and the funds have cleared and are ready to use now. I would do business with them again and would recommend their services to others especially if you don't want to deal with the hassles of selling to strangers.

Date of experience: June 30, 2025

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Reply from BuyBackTronics.com

Hey Fidel,

Thanks so much for the thoughtful and detailed review — we really appreciate you giving us a shot!

Totally get the hesitation, especially with it being your first time. But glad we could win you over with a smooth experience, a fair offer, and fast payment once your Samsung laptop was evaluated 💻

And yes, we exist to make things easy — no listings, no haggling, no dealing with random buyers online. Just honest quotes, free shipping, and a process that works.

Thanks again for the recommendation — hope to see another trade-in from you soon!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Quick and easy.

Quick and easy.

Date of experience: July 01, 2025

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Reply from BuyBackTronics.com

Hey Nancy,

Thanks so much for the great feedback!

Quick and easy is exactly what we aim for ✨

We truly appreciate you choosing BuyBackTronics and can’t wait to help with your next trade-in!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

No-brainer. Will use again.

Self-explanatory, concise directions, fast quote upon delivery, and quick payment for devices shipped. I will use it again. This is a no-brainer.

Date of experience: June 30, 2025

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Reply from BuyBackTronics.com

Hey Anne,

Thank you for the wonderful feedback. Yours was a great example of a successful trade in — two cracked iPhones that still held value. It's amazing how much potential can be sitting around in a drawer somewhere.

Also, thank you for the accurate descriptions. That makes a big difference.

We appreciate you choosing BuyBackTronics.com and we eagerly look forward to your next trade in. Don’t forget to recommend us to friends and family. Nothing beats good old word of mouth 🔁

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Hassle-free experience

I had a great experience with BuyBackTronics! The process was incredibly easy from start to finish. They provided clear instructions, fast shipping, and quick payment once they received my phone. Best of all, they offered significantly more for my device compared to other trade-in companies I checked. If you’re looking to sell your phone with minimal hassle and get top dollar for it, I highly recommend giving them a try!

Date of experience: June 20, 2025

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Reply from BuyBackTronics.com

Hey Justin,

Thank you for the glowing feedback!

That’s exactly what we aim for — competitive offers and a smooth and hassle free experience that saves you the time and stress of selling on your own.

We're thrilled to hear your first experience with us hit the mark 👍

Remember to keep us in mind the next time you’re looking to trade in a device. We’ll be right here, ready to help again!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

I honestly was skeptical about this…

I honestly was skeptical about this whole thing but buybacktronics made my transaction quick and easy. They delivered in the time they promised and the offer was fair. Will definitely think of this company if I have something else I need to sale.

Date of experience: June 27, 2025

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Reply from BuyBackTronics.com

Hey Jeffrey,

Totally get the initial hesitation. Sending something as valuable as a Steam Deck to a company you have never worked with can feel a little uneasy. But we're so glad you took the leap and gave us a shot.

And yes, we saw you opted for our shipping kit service. Even though there’s a small fee, the convenience is next level, right? After all these years, it still brings a little twinkle to our eyes when those boxes come back through the door 😄

Thank you for choosing BuyBackTronics.com. We know there are plenty of options out there, and we’re honored to have earned your trust.

Until next time!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Very responsive emails and answering…

Very responsive emails and answering all my questions! Will be selling with them again. Took a while to process my phone but that’s cool . Got paid !

Date of experience: June 23, 2025

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Reply from BuyBackTronics.com

Hey Christian,

Thanks for the awesome feedback and for being so understanding. We’ve definitely been working through a mountain of trade-ins lately, but our team is putting in the extra hours — including this weekend — to get caught up and return to our usual lightning-fast processing.

Your iPhone 16 Pro came in excellent condition — clearly well cared for 📱

Thanks again for choosing BuyBackTronics.com. We’re excited to work with you again soon!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Great customer service

The company was very communicative with issues with the conditions of the phones I sent in. I forgot to remove some from our MDM, and they worked with me in getting things corrected.

Date of experience: June 24, 2025

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Reply from BuyBackTronics.com

Hey Ben,

Thanks a ton for the kind words! Our support team loves jumping in to help — whether it's sorting out MDM issues or anything else that pops up 🔧 We’re always here to make sure you get the most value possible for your trade-in.

Sure, it can take a little extra time, but that’s just part of the hands-on service we’re proud to offer

Appreciate you choosing BuyBackTronics.com — we’ll be ready when you are for the next one!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

This is now the 3rd device I have…

This is now the 3rd device I have traded with this company. Great offers that no other trade in company's give and they respond with updates. I would highly recommend.

Date of experience: June 24, 2025

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Reply from BuyBackTronics.com

Hey Joseph,

It’s been an absolute pleasure working with you—thanks so much for your loyalty and for trusting BuyBackTronics.com again and again! 🙌

We’re always here to give you great offers and keep you updated every step of the way. Can’t wait to help with your next trade-in(s)!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars
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Best experience ever!

Buybacktronics.com blew me away with how smooth the process was! They mailed me a prepaid box to ship my iPad Pro, and after receiving it, I got paid the same day—no delays, no haggling, just fast and fair service. Super professional and reliable, with great communication. They’re definitely my go-to place next time I have a device to sell. Absolutely recommend! ⭐⭐⭐⭐⭐

Date of experience: June 20, 2025

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Reply from BuyBackTronics.com

Hey David,

We pride ourselves on having one of the best customer support teams in the industry—so glad that shined through for you! It’s a lot of training and hard work, but totally worth it

And yes, the shipping kit service is such a love—convenience at its finest! There’s something special about receiving that box back filled with your device 📦

Oh, and our expedited processing? It’s lightning fast ⚡ That’s all we’ll say!

Thanks for choosing BuyBackTronics.com and for the awesome recommendation!

Cheers,
BuybackTronics.com Support Team

Rated 5 out of 5 stars

Nervousness led to Awesomeness

I was very nervous shipping a $4,000 Alienware 4090 laptop to a random business I found online. However, boy was it absolutely worth it in every way.
I paid for the $75 lightning processing (Guarantees 8 business hours processing) and $18 insurance to cover package. I shipped the laptop out on Monday June 16th 2025 and UPS delivered it at their warehouse on Wednesday at 8:30am. It was Approved 3 hours after that for the full payment amount. I received an eCheck only 2 short hours later and Chase bank cashed it without issue.

This was by far the smoothest online selling transaction I've ever completed. I'll be back with any future electronics and tell all my friends as well. Thank you BuyBackTronics!

Date of experience: June 15, 2025

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Reply from BuyBackTronics.com

Hey Andrew,

Wow—thank you for such an awesome and detailed review! 🙌 We totally get how uneasy it can feel to ship out something as valuable as a $4,000 Alienware laptop, and we're so glad the entire process exceeded your expectations.

You did your part perfectly by accurately describing the condition, and from there, our team just ran the usual functionality checks. And yes—our Lightning Processing service really is on a different level ⚡ Fast approvals, fast payments, and that 2-day shipping label makes all the difference.

Sounds like this was your first trade-in with us, and we’re thrilled it went so smoothly. Thanks again for trusting BuyBackTronics.com. We’ll be here anytime you need us—and we appreciate you spreading the word!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Well organized. They did everything correctly.

I used the mailing service where they sent me the packaging. The cost was well worth the convenience. They did everything that I expected them to do. And I appreciated that they would buy my Apple Watch when others would not.

Date of experience: June 09, 2025

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Reply from BuyBackTronics.com

Hey Timothy,

Thanks for taking the time to leave us a review!

We’re really glad we could make an offer on your Apple Watch. You’d be surprised how much value is still tucked away in those back drawers—plus it’s a win for the planet when we keep gadgets out of landfills and give them a second life 🌍

Thanks again for choosing BuyBackTronics.com!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Selling my iPhone to BuyBackTronics.com…

Selling my iPhone to BuyBackTronics.com was the easiest process. I checked them out with the BBB to make sure the company was legit, then followed their simple steps for mailing the phone to them.They were able to review my phone quickly, within a week, and send me my eCheck. I highly recommended using BuyBackTronics.com because the process was so seamless.

Date of experience: June 17, 2025

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Reply from BuyBackTronics.com

Hey Ms. Odell,

Looks like you traded in your iPhone 15 Pro Max with us — and we’re thrilled to hear your first experience was a smooth one! Your phone arrived in excellent condition ✅ just as described. Accurate descriptions like yours really help keep things seamless and avoid any back and forth.

Also, love that you did your homework and checked us out with the BBB — that speaks volumes about the trust we’ve built over the years in the buyback space.

Until your next upgrade, don’t forget to recommend us to friends, family, and colleagues. We’ll be here when you’re ready!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Excellent easy transaction

Excellent easy transaction! Put my item in their website to get the value (I was honest with the description and accessories) and true to their estimate of value that is what they paid; took about 10 days overall but will definitely use them again and highly recommend!

Date of experience: June 18, 2025

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Reply from BuyBackTronics.com

Hey Julie,

Your Apple Watch Ultra 2 arrived exactly as described ✅ and once it passed all our diagnostic tests, it was smooth sailing — we finalized the trade-in and got payment out to you for the full quoted amount, just as promised!

We’re usually even quicker, but we’ve had a surge of trade-ins lately (a good problem to have!) and are actively scaling up the team to get back to lightning-fast turnaround times.

Thanks so much for choosing BuyBackTronics.com — we can’t wait to work with you again!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

This website is very reliable when it…

This website is very reliable when it comes to selling all types of electronics. I recommend it because of the good experience I had when selling my laptop.

Date of experience: June 17, 2025

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Reply from BuyBackTronics.com

Hey Rene,

Thank you for taking the time to leave us a review and for the kind recommendation — it truly means a lot to us 🙌

It was a pleasure working with you and we look forward to helping you with many more trade-ins in the future!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

Great Service

Excellent service as always…A real pleasure to do business with….A+

Date of experience: June 13, 2025

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Reply from BuyBackTronics.com

Hey Joe,

Wow, it’s been a minute! Your last trade-in was back in 2021—don’t go MIA on us like that! 😄

Seriously though, welcome back! Remember to trade in with us more often—we buy way more now: laptops, tablets, GPUs, gaming consoles, even desktops. If you don’t see it in our catalog, just ask for a custom quote. If it blinks, beeps, and boots, we likely buy it!

Thanks for choosing BuyBackTronics.com!

Cheers,
BuyBackTronics.com Support Team

Rated 5 out of 5 stars

First time, and a great experience!

No need to tell the long story, but I had a phone that was like new, that I could not use. I Googled and checked out the trade-in companies, and BuyBackTronics.com was offering me far more than the others. The website was easy to navigate, and the process was simple. They communicate well and everything went perfectly. From my perspective, I would definitely recommend them.

Date of experience: May 27, 2025

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Reply from BuyBackTronics.com

Hey Maxine,

Thanks so much for the thoughtful review!

We do our best to offer some of the most competitive quotes around, and your Samsung S22 Plus arrived exactly as described — flawless. That always makes things easy on our end.

We’re thrilled your first experience with us was a great one. Clear communication, simple steps, and honest payouts are what we aim for every time.

Thanks again for choosing BuyBackTronics 📦 We’ll be here whenever you’re ready for your next trade-in!

Cheers,
BuyBackTronics.com Support Team




Rated 5 out of 5 stars

BuyBackTronics was great!

BuyBackTronics was great!

Not only did they have the best prices around, they communicated quickly made everything as easy as possible.

Date of experience: May 19, 2025

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Reply from BuyBackTronics.com

Hey Jeff,

Thanks a ton for the awesome review — really helps spread the word! 💬

We’re thrilled to hear you found our prices competitive and the process smooth. Our team works hard to make trade-ins easy and stress-free, and it’s always great to hear when that effort pays off.

Appreciate you choosing BuyBackTronics. Looking forward to your next trade-in!

Cheers,
BuyBackTronics.com Support Team

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