Bremont Watch Reviews 135

Bought my second Bremont watch today at the Cribs Bristol branch , the staff who are more like family were unbelievable , friendly and very experienced in there brand , Craig the owner ,Yemmei ,Kelvin , Brendon , credit to your brand , if anyone gets the chance , pop in everyone is made to feel welcome
Thanks all

Date of experience: July 05, 2025

Was delighted to see a Bremont boutique in the Bullring. Walked in with my mother and we were both commenting on the fighter jet videos. We were approached by a short, Asian gentleman. We told him we were interested in the aviation watches. His response left startled, he asked if we had been to the Boutique before? We explained we weren’t aware there was one in Birmingham but often visit the Breitling store.

We were interested in the aviation watches. He walks us outside of the store to show the display. We ask what was specific about the aviation watches. He responded they are basic designs so a pilot can tell the time easily. As a pilot myself, this was ridiculous to hear and I tried my hardest to contain a disappointed laughter. Fortunately, i asked for a brochure instead and left. Upon looking at the brochure, which features some of my mates inside, I was met with facts about the watch and what makes it specifically oriented for aviation.

This was without a doubt the worst service I have received in a watch boutique. Your server needs training on customer service, and time to at least study the basics of products he is trying to sell.

This level of service immediately makes Bremont incomparable to the luxury watch brands.

Date of experience: June 15, 2025

A great British company that make superb time pieces backed up with an excellent and responsive after sales service. I am the proud owner of two Bremont's in my collection.

Date of experience: April 17, 2025

Absolute nightmare of a watch, the watch broke within the first week of wear, then Bremont told me this was due to winding it at the wrong time, I have owned Longines, Omega, Oris and Rado, none have proven as troublesome as my Bremont Supermarine Chronograph, the strap has just fallen apart... Imagine how upset I would have been if my circa £7k watch fell off my wrist, DO NOT BUY! I have been reluctant to make my review as I don't want to devalue my significant investment, but this watch is so bad I just do not care, this is an absolute DO NOT BUY!

Date of experience: March 29, 2025

I purchased a Supermarine S500 from the Bremont Boutique at Bicester Village Outlet last week. I phoned all the staff to be very helpful, I initially phoned and asked which S500s were instock and a videos of the models were sent to me on WhatsApp, chose the one I wanted, paid a returnable deposit then went up last Tuesday to pay the balance and pick it up, Bradley, James and Harry were brilliant, I am very pleased with my watch and very impressed with the service from Bremont

Date of experience: March 25, 2025

Very good, polite and quick service after reporting an issue with a fraying strap on a new watch. My enquiry was reviewed and a new strap received within a few days.

Date of experience: February 22, 2025

Shortly after posting my previous review, my wife was contacted by representatives of Bremont’s head office and by the Bluewater manager. Both individuals were very apologetic and concerned that her experience had been so disappointing. Thereafter relatively rapid progress was made and over the course of a few weeks, including the Christmas period, and with frequent updates from both Bremont HQ and Bluewater, her watch was repaired. The end result was a watch not only repaired but polished and looking superb. And when we collected it from Bluewater a bottle of very decent British wine was included as a gift. In summary: once the system kicked into action it could not be faulted and restored our faith in the integrity and pride of the Bremont brand.

Date of experience: January 16, 2025

John, the sales associate, was very pleasant, knowledgable and enthusiastic. We had communicated by phone on several occasions prior to our visit and all was prepared when we arrived. The visit went smoothly and I am now enjoying my new watch.

Date of experience: January 11, 2025

Stephanie was exceptionally helpful! Always cheerful and positive: it was a great pleasure working with her.

Date of experience: January 09, 2025

This is my second watch purchase from Bremont. While the watch itself is exactly what I was hoping for, they didn’t include a tool for swapping out the bands. I purchased a metal band that was not attached to the watch, driving the necessity to swap the bands right away. The leather case has a holder for the tool that is just left empty. When I rang Bremont about the lack of tool, they said they “don’t include one anymore, but I can order one if I like”
For the cost of these watches, the presentation and customer experience is a huge part of the package. I couldn’t help but feel like there’s some middle manager looking for cost savings in the wrong place. Sorry to say this will be my last Bremont purchase because of this. I’m happy with the watch. The people who answer the phone are nice and polite. It’s clear there are decisions made behind the curtain that have the feel of cheapening the whole experience.

Date of experience: January 06, 2025

I own a Bremont Supermarine Chrono. One of my 22mm spring bars needed replacement so I reached out to Bremont in England. The response I received was prompt, friendly and helpful. They offered to send replacement bars at no cost to me in the US. Amazing brand backed up with great customer service!

Date of experience: December 29, 2024

Overall great experience with the customer service team at Bremont. I simply reached out to see I could purchase more curved spring bars through them during the Holiday weeks of December. Within a day I was in contact with the boutique New York (as I am based in America) and they were already shipping me new set. The willingness to help and quickly aid was amazing.

Date of experience: December 27, 2024

Incredible customer service. Rapid reply and great response. The watches are beautifully designed and engineered

Date of experience: December 18, 2024

I purchased a Bremont Supermarine S2000 watch recently and wanted to have the S2000 Bracelet Open Clasp fitted for normal day use and to easily extend the bracelet when wearing a diving suit. Bremont Customer Services were excellent and even went to the extent of changing the bracelets over and resizing the new bracelet for me whilst I waited in reception. Excellent company, customer support staff and products.

Date of experience: November 18, 2024

I wasn't quite sure whether to buy the Bremont Supermarine Ocean or the Longines Zulu Time as I like both watches but found the Bremont slightly more unique. However as Bremont boutiques don't take cash, I decided for Longines, as Longines boutiques facilitate cash payment.

A British company, flying the Union Jack but refusing to take payment in Pound Sterling, the official currency of the United Kingdom? Must be a joke, right?

Date of experience: June 06, 2024

Been dealing with Layla and Svetlana at the Mayfair Boutique for my Chinook watch that has been in for a service. Their communication has been first rate throughout and they have been a pleasure to deal with, as has been the case anytime I have contacted Bremont. Fantastic company.

Date of experience: April 21, 2024

Jay was an excellent host and guide throughout the watch buying process. The sense of hospitality and welcome at the boutique were memorable, and the insight into the brand heritage and narrative only further added value to the watch I was purchasing.
Overall, it was a first-class experience from beginning to end.

Date of experience: March 30, 2024

I stumbled onto Bremont while researching other more well known brands. For years I thought my “next” watch was going to be a Panerai. After being introduced to IWC, Grand Seiko, Tudor, and Longines from my coworkers I thought I should do some research. I’m so glad that I did. I was immediately impressed with your beautiful website. The watches are uniquely stylish, elegant, and functional. What attracted me most to the brand was Bremont’s story. The story behind the brand, the character of the company and the thoughtfulness that goes into each watch design made this brand stand out against all the others that I was considering.

Living in the states, I reached out to the NYC boutique via email with a long list of questions and concerns. I was pleasantly surprised when assistant manager, Jay Mehta professionally responded almost immediately and thoughtfully addressing every question I had. This act further solidified that I was on the right path to finding my next watch.

After looking at enough watches online and then in person I knew I needed to make a trip to NY to see these watches in person. Luckily I’m a commercial pilot and had the ability to work a flight with a long layover in the city. Going to NY, I had an expectation of Bremont and what I might expect. Not just in the watches, but the service. Those expectations were greatly exceeded. I met Jay and I was again impressed with his sincere kindness, professionalism, attentiveness, and passionate knowledge for watches. I spent quite a bit of time with Jay looking at all my options and he was extremely helpful and patient. We had a great conversation and I learned a lot. It was a very memorable experience. It’s these little details that make Bremont stand out against the rest. When I look at my watch or when I’m asked about it from fellow pilots or enthusiasts I will reflect and share what a special experience this was. It was my authentic connection with Jay that made my decision to choose Bremont easier.

I don’t feel like I just bought a watch. I feel like I made a new friend and joined a community. I look forward to touring your manufacturing center one day soon. I’m very happy with my decision. Now my wife (also a pilot) thinks she might need a new watch as well. ;-)

Date of experience: April 01, 2024

Jervis and Stephenie were awesome to deal with and helped with this special gift for my 35th wedding anniversary. They were always prompt to respond to emails and had my watch shipped to Canada with ease. This is my 3rd Bremont which is my favourite watch brand due to their uniqueness and quality as well as their aftercare.

Date of experience: March 26, 2024

I contacted customer services by email regarding damage to my watch strap and was pleasantly surprised to receive a response within 30 minutes. The support I requested was dealt with immediately in a professional and practical manner. Very pleased with the standard of customer service.

Date of experience: March 26, 2024