Bose Reviews 2,260

Terrible headphones

Date of experience: June 16, 2025

In 2019 I purchased bose frame music glasses from Best buy. They would not hook up and stay hooked up to my Android phone so I brought them back and got an exchange from Best buy they only allow you one time. After this did not resolve the issue I contacted both they walked me through how to set up the app and get updates and software fixes none of this worked they told me my phone was bad they had not had this problem with anybody else so I then just continue to use it as it was it worked sporadically and wind up getting a new phone at some point a few years back still had the same issue with that one The Galaxy Note 8 and the Galaxy Note 9 now I have a fold and I still have the same issue and it is getting worse as time goes on as it just doesn't stay onto the phone and blue light just comes on and it keeps telling me with the battery is not really staying hooked up to the phone for any length of time whatsoever Bose was not very helpful in that they wouldn't give me a refund or do anything like store credit so I was pretty much stuck with these glasses from The time that I bought them at Best buy I imagine if I had bought them from Bose things would have been the same It didn't sound like they wanted to do anything for me they kept blaming it on my phone my specific phone the three phones that I had did not work with their product. There are no other products on the market that I know of that sound as good as Bose it's too bad their customer service is not up to par with my standards. Unhappy customer

Date of experience: June 24, 2025

I have the noise cancelling quiet comfort ultras (as well as the reg. Quiet comfort noise cancelling but I'll get to those in a moment).

I am deaf in one of my ears. No hearing aid will help me deaf. Like, deaf deaf. The quiet comfort ultras, when I have the setting on immersive motion, give me the same feeling I had when I could hear out of both ears. I cried the first time I tried them. I really love these and I'm so happy I tried them. I also use them for meditation for noise cancelling which was my primary reason for buying and they work well in that aspect too. The only thing I don't like is if I have my hearing side headphone moved over to avoid the starting up sound and then place it back over my ear to only hear what I want to hear, it sometimes does the starting up sound again and it's so loud. I don't know how to turn that off or fix it. Minor inconvenience, but an inconvenience non the less, especially when I try to be mindful of the sounds entering my hearing ear, so I can hopefully keep hearing for as long as possible.

Okay, now the reg. quiet comforts, their sound is amazing too. I would have probably returned the ultras if the reg. had the immersive option. The immersive option does make a huge difference for me especially, seeing as I'm deaf in one ear. If you have 2 hearing ears I think you'll be just find with the quiet comfort and skipping the quiet comfort ultras especially if money is a concern.

Also remember to check out their refurbished section! Same awesome offerings but cheaper ❤️.

Date of experience: June 11, 2025

By far the worst company I have had the displeasure of dealing with. My order was due for delivery, I was given a time, waited all day with no delivery. My order was returned to sender. Bose refusing to refund my money. They say they are escalating my case. Almost 2 weeks later. Nothing. Avoid

Date of experience: June 10, 2025

Well I really didnt want to write this review but because of my absolute disappointment I feel like its only fair that I write something. Bose was always labelled as one of the best but things have seriously gone wrong in the last year or two. I play in a band and purchased two L1 Pro 16 Sound systems, I thought I bought the best but with in a few months one of the systems would not power up, we have a live gig that very next weekend so I went out and purchased a third unit. Bose gladly send my broken one out for repair. After about 10 weeks the unit arrived at my house is works great, now my second unit would not power up, good thing I have a third one, Bose gladly took my second unit for repair. After 8 weeks that unit came back from repair and now works good. But now my third unit would not power up, so Bose again took it in for repair. After 12 weeks I called them to see where it was and they said they where working on it and it would be done shortly. Three weeks go by and if finally arrives at my house but the tower is missing ???? So I call Bose, its now been approx 5 months and I have no tower to go with my bose L1 Pro 16 system. What a mess, I am so very disappointed with Bose I almost want to cry. Our band is now looking for a better system that is more reliable

Date of experience: June 17, 2025

I'm disappointed to have to write this review. I have had 9 different Bose products for me and my family and for about 5/9 experience has been fantastic. I love the sound quality that Bose has and in the past have been happy to pay a few (sometimes more than a few) dollars more to get a Bose products. I have the app and was a big advocate for their sound. No more. Positives- the ultra open ear buds are awesome. NOT so positives- I have two sets of QC ultra earbuds that are messed up- there is no volume on both sets and no way to change settings or replace them without paying full price. My QC ultra headphones, 12 months old, have packed up and now buzz, regardless of volume level and sadly my older SoundLink struggles to charge, unlike another speaker that will remain unbranded and has begun to be the go-to speaker in the house. There is nothing that customer service can do without me having to pay a substantial fee and I have to get two pair of headphones this week as two members of my family are travelling. Slim to no chance that they will have Bose written on them- that's too bad!

Date of experience: June 15, 2025

I bought some expensive Bose headphones, and unfortunately after a week they completely stopped working, after several days of cutting in and out. Bose Australia were unable to provide a refund, instead insisting that I take them back to the place of purchase, which was at Sydney international airport (which I can't get to...).
They did offer a replacement, but this would take several weeks (and I bought them for the purpose of travelling, which hence defeats the purpose). And after this experience, I also don't want a replacement, as they're clearly inferior headphones.
Terrible headphones, terrible support. Won't buy Bose again.

Date of experience: June 12, 2025

Sent bose 700 bass speaker for repair, it was out of warranty, they sent it to Ingram, waiting 8wks, no communication, said they sent 3 mails, they didnt, absolutely dreadful service, had bose systems for over 20yrs, never again, this system was 5yrs old and cost me 3k, if its out of warranty you may as well throw it away, worst customer service ever

Date of experience: June 11, 2025

Once my Bose ear buds were 2 years old, a red/white flashing happened, and they never worked again.

Date of experience: June 04, 2025

The product I ordered from your company was delivered to the wrong address, and your customer service has been stalling for days, claiming they are waiting for a response from the shipping company. Your company is shifting the responsibility of your chosen courier’s failure onto me, leaving me without a solution for days — as if I were the one who made the delivery error. In every conversation with your customer service, I’m told ‘we understand’ and ‘we’re expediting your case,’ but in reality, I’m just being strung along

Date of experience: May 27, 2025

After live chat on 4 separate occasions I was told on 3 of these that Bose systems were down & that I needed to call back in 2 hours.They told me this 20 minutes into each live chat not at the beginning of the chat.I was given a reference number to the conversations & they said it didn’t mean anything even though I produced a screen shot from their live chat.The whole thing was an absolute joke & waste of my time.Bose live chat is in my opinion a way of putting you off so you get fed up like I did and give up.The last live chat disconnected me ( SO RUDE).If I could give 0 star for their attitude I would.

Date of experience: May 29, 2025

My credit card was hacked and someone bought a pair of 450.00 headphones. I contacted their customer service right away. Horrible customer service. I was told they would notify Ups to stop delivery. I got a notification they were delivered. The people sound very uncaring and bored. Having trouble getting any satisfaction.

Date of experience: May 20, 2025

Bose smart ultra soundbar: a $1000 piece of crap.
This unit never works consistently no matter what setting I use or how I set it up.
Switch from one input to another and face a 20 minute ordeal to get it to work again. Usually end up unplugging power and rebooting. Worst soundbar ever. Really bad.
Would NOT recommend!!!

Date of experience: May 17, 2025

Support Pro:
They answer their phone with a live support person.
Support Con:
- Off Shore support can receive images.
- Serial Number non-existent on some devices.
- REUSED SUPPORT. No support can be achieved without it!!!

NB. I supplied what I thought was a serial number, but actually turned out to be the BATTERY serial number, The rubber flap covering had the model, but NO SN and it was the Special Edition model (latest one I found), it was purchased in 2013, at a Target Store, clearly out of warranty.

Date of experience: May 14, 2025

I got the Bose sport wireless earbuds a while ago and they are categorically not worth the money (I paid €136).
The microphone doesn’t work properly so I can’t send voice notes or answer calls when using them, if I get a cal while listening to music, I have to take them out. They also take a few times to connect to my phone as in I have to keep putting them back in the case, then back out, try to connect, they regularly won’t, so I have to put them back in the case & try again. The sound quality is good, that’s one positive but overall I wouldn’t recommend or buy again.

Date of experience: May 12, 2025

This is hands-down the most disgraceful company I’ve ever dealt with. I spent good money on their headphones less than two years ago, and now they’re falling apart due to hardware issues. I contacted their so-called customer service, and instead of standing behind their product, they tried to squeeze even more money out of me for an ‘upgrade’ — after I already paid for the extended warranty! Absolute scam artists. Their warranty is worthless, their support is useless, and their business practices are predatory. Avoid this company like the plague — they’ll gladly take your money, then disappear when things go wrong.

Date of experience: May 12, 2025

Never received the product I ordered. The box was totally empty. They told me it would be resolved in 5-7 business days. That was over a month ago. Worst shopping experience I’ve had. I will never purchase from Bose again and suggest you buy elsewhere.

Date of experience: March 27, 2025

I’ve owned 3 sets of Bose headphones and 2 smart speakers. All have had problems. My latest — the QC Ultra — connects via Bluetooth but frequently plays no sound. Only a cable plug/unplug resets it temporarily. Firmware 1.6.7. No support in Indonesia. Never buying Bose again.

Date of experience: May 08, 2025

I bought the quiet confort ultra for over 350$ they constantly have bugs, pairing works horribly, they make annoying sounds for no reason and I could say lot of bad things about them, they are not worth it at all.

Date of experience: May 08, 2025

Should've read reviews before purchasing. Used to be a great brand but clearing the product quality has gone down. Purchased the QC earbuds. Within a year the left earbud began emitting little to no sound. Reach out to support, they offer an upgrade replacement pair at no cost. Sounds awesome. Replacement pair has the same issue within just a couple months. Reach out again and ask to return and be refunded. I'm told they can only offer a refund after I've attempted three replacement pairs... Weird policy but fine. Now on my fourth pair of these earbuds and the same issue continues to arise. Reach out again for this refund I was promised and am told they can only offer further replacements since the original purchase was through a retailer, not directly from Bose. Not sure why I was told a refund would be possible in the first place. And now it's not like I could even go back to the original retailer, Bose has sent me multiple new pairs of earbuds since the original purchase. So now I'm out hundreds of dollars for a faulty product that Bose refuses to take responsibility for. All they can do is offer to send more faulty products. Avoid Bose, overpriced and don't last. They're bound to go under eventually.

Date of experience: May 07, 2025