Everything about my experience with Blue Nile was fantastic. Shopping for the ring was made easy by a great website with customizable search options. Buying the ring was made simple and secure. Once p... See more
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Emely at the Short Hills store was amazing. She was very knowledgeable and helpful through the entire buying experience. Ring was exactly as shown online and lived up to expectations. Highly recomm... See more
Company replied
While my wife and I loved the earrings, unfortunately the backs of earrings were not secure, my wife was not able to wear these after I had given them as a gift. Currently awaiting for the earrings to... See more
Wife had lost her original wedding band a while back. I'd gotten her an anniversary ring, so she decided that she also wanted a replacement, yellow gold band that matched the anniversary ring she ha... See more
Company replied
Company details
- #97 of 137 best companies in Jewelry Store
Written by the company
As the largest online retailer of certified diamonds, engagement rings and fine jewellery, we offer outstanding quality, selection, and value.
Contact info
United States
- 1-800-242-2728
- service@bluenile.com
- www.bluenile.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
Everything about my experience with…
Everything about my experience with Blue Nile was fantastic. Shopping for the ring was made easy by a great website with customizable search options. Buying the ring was made simple and secure. Once purchased I was kept up to date consistently withe the progress of my order, creation of the ring timeframe, and shipping times that were accurate. Then the ring arrived and it was so beautiful my wife and I were very happy with the quality and shine of the product. Will for sure shop with you again. Excellent fully online experience.
Date of experience: June 17, 2025
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Buying was easy
Buying was easy, the staff were super great in helping me pick out a band to match the ring. Pick up was easy as well. Great experience
Date of experience: June 21, 2025
Buying from Canada isn’t easy … the…
Buying from Canada isn’t easy … the “extra@ charges calculation was out by $900
Date of experience: June 13, 2025
Reply from Blue Nile
Hi Keith, thank you for your recent purchase! We apologize for any disappointment in the additional charges required by Canada due to tariffs. Our tax and duty estimation tool is not yet including tariff charges, though this is something we are actively looking into. If there is anything further our team can do to assist you, please let us know.
Beautiful pieces of jewelry
Beautiful pieces of jewelry, beautifully packaged and quality materials. I have not gone wrong with any of the pieces I’ve purchased! Excellent!
Date of experience: July 05, 2025
Reply from Blue Nile
Hi Dawn, thank you very much for your feedback! We appreciate you choosing Blue Nile!
Ring is absolutely beautiful
Ring is absolutely beautiful. Problem with communication about delivery. Customer service made it right, but it shouldn’t have happened.
Date of experience: June 15, 2025
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Terrible
Terrible. It took too long to receive the order. Also when the bracelet was received the clasp was broken and did not work.
Date of experience: July 04, 2025
While my wife and I loved the earrings
While my wife and I loved the earrings, unfortunately the backs of earrings were not secure, my wife was not able to wear these after I had given them as a gift. Currently awaiting for the earrings to be repaired and shipped back to me.
Date of experience: June 12, 2025
Totally surprised by her gift
My wife was totally surprised and really enjoyed her 20th anniversary gift
Date of experience: June 16, 2025
Reply from Blue Nile
Happy 20th anniversary! That is an incredible milestone and we are honored to have added a little more sparkle to your day!
Easy to order and the ring was exactly…
Easy to order and the ring was exactly what I was looking for.
Date of experience: June 04, 2025
Reply from Blue Nile
Congrats Jessica! We are so happy to hear your experience was a great one!
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An amazingly flawless experience
An amazingly flawless experience! Cutting out the middle man saves you a lot of $$ for a beautiful engagement ring that my fiance loves! Excellent communication on the status of the ring and shipping was secure and flawless with UPS next day air.
Date of experience: June 01, 2025
Reply from Blue Nile
Hi Robert, we are thrilled to hear how amazing your experience has been with us! Congrats on your new engagement!
The live helpline was very helpful in…
The live helpline was very helpful in answering my queries and the process of buying was also easy
Date of experience: June 01, 2025
Reply from Blue Nile
Thank you Dawn! We are honored to have been part of your special purchase!
Blue Nike and Emely are the best
Emely at the Short Hills store was amazing. She was very knowledgeable and helpful through the entire buying experience. Ring was exactly as shown online and lived up to expectations. Highly recommended. It was easy to find the perfect diamond using the filters on the website. Great experience!!
Date of experience: June 08, 2025
Reply from Blue Nile
Thank you! We are so happy to hear your experience with Emely was amazing!!!
Easy website to maneuver thru
Easy website to maneuver thru. Huge selection to pick thru. We have purchased many items from you. Love my new necklace.
Date of experience: June 29, 2025
Reply from Blue Nile
Thank you very much! We love knowing you have several pieces of bling from Blue Nile and we cannot wait to see what you pick out next!
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Start to rinish all was great
Date of experience: June 27, 2025
Reply from Blue Nile
Music to our ears! Thank you for your kind feedback!
Reply from Blue Nile
Hi Kathryn, we love knowing how much you are enjoying your new necklace and your experience!
Great customer service
Website was easy to use. Very happy with my pair of earrings. Customer service was very friendly and patient
Date of experience: June 02, 2025
Reply from Blue Nile
Thank you ChunSiew! We are thrilled to hear how amazing your experience has been!
Constant change of delivery date
I purchased a ring stating that it was in stock and it would be ready to ship the following day June 4. Once placed, 24 hours later I got an email stating it will be shipping out June 30. My wedding was July 1 and I didn’t trust it. Out of frustration for the change of shipping date, I spend time speaking to a many representatives to find a ring that could ship on the date posted. I did an exchange for a more expensive ring that will, again, “ship next day”. Within 24 hours, I received another email that it won’t arrive till after my wedding. Twice now it was advertised it was in stock and would ship the next day but I was told otherwise. The jewelry, great quality. The customer service representatives I spoke to, were great and truly did their best to solve the problem. I’m so grateful for their effort and understanding of my frustration. The overall website and its accuracy on what’s truly in stock and its shipping date is terrible. Be cautious that if you order a ring, the delivery date might not match what they state online.
Date of experience: June 03, 2025
Reply from Blue Nile
Hi Kora, thank you for sharing your feedback and we sincerely apologize this was your experience. If there is any further assistance we can provide please let us know.
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Let me make it clear in advance that…
Let me make it clear in advance that the product was very good.
However, unfortunately, my marriage was annulled because my intended spouse was marrying a third party. It was the worst experience I've had.🥲 I'm really sorry that this is not about the product, but I couldn't help but message you. I'm sorry that I used you guys to distract me. Please continue to make good products.
Next time, I will choose your product too.
by Google Translate
Date of experience: June 21, 2025
Love my new gold and pearl necklace
Love my new gold and pearl necklace. Customer service was excellent and quick delivery.
Date of experience: June 03, 2025
Reply from Blue Nile
Hi Lynn! We are loving the combo of pearls and gold right now, too! So happy to hear that your experience was as amazing as your new necklace!
Just proposed to my girlfriend…
Just proposed to my girlfriend yesterday, and she absolutely loved her ring! She said it’s the perfect ring!
The process of ordering the ring was quick and easy.
Date of experience: June 23, 2025
Reply from Blue Nile
Congratulations Zach!!! We are so happy to know you officially have a fiancée and we cannot wait to help you with the perfect wedding bands!
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